Klantenbeoordelingen van 1001puzzles

Supersnelle levering:Supersnelle leveringTop

Uitstekende kwaliteit:Uitstekende kwaliteitSnelle levering

Waltersons 1/24 RC Panzer 4 tank:Excellent model with good sound and lots of working features. Great value for money, delivered undamaged from France by UPS. Easy to use website.

My purchase sent to wrong country I…:My purchase sent to wrong country I sent many emails explaining wrong address but was ignorned. It cost me 100 sterling pounds in total to get my parcel directed to correct address very disappointed

Goede en nette levering van de deadpool…:Goede en nette levering van de deadpool 3d metal. Enige 'nadeel' is dat je veel informatie is het Frans krijgt mbt levering maar qua track en trace is het goed te volgen. Aanrader!

Great product and service.:

Internet site lijkt alsof het een…:Internet site lijkt alsof het een Nederlands bedrijf is. Product bleek uit Frankrijk te komen en versturen duurde erg lang en kwam te laat voor de verjaardag

mooie bouwdoos en op tijd thuis…:mooie bouwdoos en op tijd thuis ontvangen

Order Number LZNR70WXX:I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes.Hermes Tracking Number 551639530371039..Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important.Needless to say, despite trying to contact you, I haven’t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.

Prima assortiment:Prima assortiment, snelle en correcte levering met goede tracking info.

23 januari bestelling gedaan, niets ontvangen:23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.

Aanvaardbaar,:helaas beschadigd kan worden gerepareerd door lijmen zodat het niet opvalt

Did not reciv my order:Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.

zeer snelle levering bedankt:

Alles ging geweldig. Ik ben zeer tevreden.

ALLES HET BESTE:

the photo etch looks fantastic four…:the photo etch looks fantastic four stars is bacause there was no instruction sheet

Lange levertijd: hoewel de goederen op voorraad waren, duurde het precies 14 dagen tussen bestelling/betaling en levering. Dat kan beter! De inhoud van de levering was echter in orde.

Tevreden:Niets kapot.snelle levering.

De zoektocht naar een geschikte kleur voor het model was...:De zoektocht naar een geschikte kleur voor het model was negatief.

Hele goede service:Hele goede service, fijn dat er een brievenbuspakketje van gemaakt is, ik werd goed op de hoogte gehouden, alleen jammer dat dat grotendeels in het Frans was.

Great Service:Managed to get order even with Brexit going on, emails to say where it was every step of the way.Will defiantly use again.

Geleverd, maar koste veel moeite:Heb via deze site een model gekocht. Bedrag is afgeschreven van mij n creditcard. Daarna ondanks herhaaldelijke pogingen tot contact geen nieuws meer gehad. Geen bevestiging. Geen nieuws over verdere afhandeling. Telefoonnummer op de site werkt niet en geeft in het Frans aan dat je maar moet mailen.Hoop dat het goed komt, maar krijg inmiddels een slecht gevoel bij de afloop van mijn aankoop hier. Zeker nu reacties op vragen uitblijven. Wil deze ervaring als waarschuwing hier delen.Update: 10/3: pakket is na veel gedoe geleverd. Er zou een computerprobleem zijn geweest....

Terrific service:

Snelle levering en goede goederen ?

Ordered from the UK site unfortunately…:Ordered from the UK site unfortunately this company doesn't have a UK shop, didn't inform me of this when I ordered. £45 of customs fees charged on top! 1001 model kits needs to be more upfront and inform customers of this before they place an order.

2 weeks for items to arrive website is…:2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly

Change your choice of delivery company.:The company itself is fine. The courier service however is abysmal. I realise that this is supposed to be a review of 1001, however if they choose to give business to a delivery company that is frankly unfit for purpose then they are themselves guilty by association. That's how easy it is to have your own reputation ruined.

De levertijd.:De levertijd.Eigenlijk is alles prima. Behalve de levertijd.Als je 3, 4 of zelfs 5 weken moet wachten op je bestelling is dat heel vervelend.Dat zou toch veel sneller moeten.Dus jullie logistieke organisatie is voor verbetering vatbaar.Met vriendelijke groet,

zeer snelle levering:zeer snelle levering, hier vind je alles voor modelbouw. Top online shop, bedankt.

Havn't recieved any orders yet:Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.

Very dissapoited still haven't received…:Very dissapoited still haven't received my parcil witch we paid extra for a faster delivary it was a birthday present for my dad for 7 feb 2021 its now 15 of feb 2021 sorry wont use u againe and i would like a full refund plx

items delivered safe and sound:

Good customer service despite shipping delay:Product delivered in good condition. Responded to queries fairly promptly and helpful customer service. Only issue was very slow courier pick up/shipping due to current circumstances.

delivered on time and very well…:delivered on time and very well packaged will use this site again

Best Stop, Shop:Excellent service! A great lineup of products, and dozens of brands to pick, and choose from without a worry!

Correspondentie in iedere keer een andere taal?:Ik heb over mijn bestelling emails in het Engels, Frans en Nederlands ontvangen. Dat is op zichzelf geen probleem, maar ik kan mij voorstellen dat dit voor andere klanten die minder goed hun talen spreken problematisch kan zijn. Bovendien komt dit op mij vreemd en onbetrouwbaar over. Thank you for your reaction to my review, perhaps I will get my original message across if I respond in English. To be clear, I do not have any issue with my order being delayed. I understand that, considering the current situation with Covid, Brexit and the weather, a delay was inevitable. My 'issue' is more like a suggestion: I received several correspondence items regarding my order in several different languages: Dutch, English and French. That in itself is not a problem (at least to me), but I'd like to point out that this may be a problem to people who are less comfortable with languages and that handling correspondence like this may come across as less reliable.

The shipping cost are too expensive:The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site

Very poor service and no communication:Thank you for your reply. Does this mean that you will cancel the order and refund my payment?My parcel has been sent to me, but was then returned back to 1001 Modelkits because the paperwork wasn't correct. I have no idea what has happened to it now - I have emailed them twice but have had no reply. This is very poor service and is a big disappointment. It was my first order from them and I doubt if I will order again. The complete lack of communication, apart from automatic messages such as this request to rate them, is the biggest problem. I just want my order to be delivered!

I have still to receive my purchases:I have still to receive my purchases, I was advised delivery would be on 5th February but that did not happen. I was then advised it would very soon but still waiting for delivery to take place. No further correspondence from seller. Still waiting for delivery.