Klantenbeoordelingen van 1001puzzles

Slecht:Slecht! Geen andere woorden voorIk heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terugik zal daarom hier ook nooit meer bestellen!Wat een slechte service

Onvolledige levering: De levering is niet volledig. De stickers zijn niet geleverd. De levering staat als compleet in het systeem. Dit is vervelend omdat het een eerste bestelling was. Komt er een volgende levering? Of blijf ik met het verschil zitten?

Geweldige selectie:Geweldige selectie, snelle levering en probleemloze verwerking. Top !!!

Models arrived as ordered / notified:Models arrived as ordered / notified no VAT / Duty. Keep up the good work!

Great service:Great service, will use them again.

This is one of the very few online…:This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner.One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list. I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.

Nice kits:Nice kits, reasonable deliverytime

Considering this company is in France…Excellent Service:Considering this company is in France the service was excellent and delivery very quick. They messaged me regularly updating me with how my order was progressing. It took less time for my order to travel from France to the UK than from Heathrow to Warrington. Will use this company again.

Fast delivery:

Slow and cumbersome fulfillment:The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order.You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver.Only useful if you cannot find the products elsewhere.

Swift delivery:Swift delivery. Excellent information about the package's dispatch and deliveryPerfect present

Read my mail from 26 january 2021!:

Had a delivery that was damaged on…:Had a delivery that was damaged on arrival. After contacting 1001 models, they replaced the item, free of charge. Great service!

Shipment was pretty quick (Within a…:Shipment was pretty quick (Within a week), but all emails were in French. Hard to understand being Dutch, yet doable. Recommend to do this in English. Packing was solid.

good service:

My order came a view Davy’s after i…:My order came a view Davy’s after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.

Excellent service:Excellent service, prompt turnaround. Great communication. Faultless purchase, thank you.

hey I got the wrong version:well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-(Partly my fault part customer service

At the moment I ordered two times and…:At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.

Despite having received a confirmation…:Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.

I was very happy with my purchase over…:I was very happy with my purchase over all. Even though the box was flattened in transit the model was still intact. I count luck for that considering the models were resin and quite fragile and would have easily been smashed. The expediency with which it arrived to the USA was excellent. Next time I would advise not sending fragile models in envelopes but in boxes.

Shopping experience was a delight:Shopping experience was a delight. Easy to use web page. Most of the items I required were in stock. I was a bit worried about ordering from abroad but did not encounter any problems. I was kept informed by e-mail about every step in the delivery process and my package arrived very promptly. Well impressed. Will definitely order again.

Excellent quality:Excellent quality. Great delivery, given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach

Eerst schrik, dan grote tevredenheid: je zou eigenlijk de recensies moeten lezen voordat je iets koopt. Helaas deed ik dat pas achteraf en was ik geschokt. Zoveel negatieve commentaren. En allemaal voornamelijk vanwege de veel te lange verzendtijden. Hoe lang moet ik wachten op mijn goederen? Maar toen was ik verrast. Het pakket was maar ongeveer 1 ½ week onderweg. Als DHL niet zo traag was, had ik het artikel 2 dagen eerder kunnen ontvangen. Maakt niet uit. En wat nog meer geweldig was. De kit was uitstekend verpakt. Geen beschadigingen.

Alles super:Alles super, graag gedaan

Alle 5 sterren, ik ben tevreden!

Onberispelijke goederen:Onberispelijke goederen, snelle levering.graag weer

Snelle levering en goede...:Snelle levering en goede statusbewaking. De prijzen zouden iets gunstiger kunnen zijn.

Onberispelijk:Onberispelijk. Sneller geleverd dan aangekondigd. Graag weer op elk moment.

Een echte aanrader:

Alles is top!!!

Snel en goed:Snel en goed, graag weer

Great experience:

six weeks and waiting...:Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.

Great communication throughout the…:Great communication throughout the processing of the order. Fair prices. Highly recommended.

Excellent service and description:

Veel keus:Veel keus, op tijd geleverd. Soms Franstalige mail, die taal ben ik niet machtig dus minpuntje. Veder zeer tevreden.

Avoid this company:Order placed 30th December, no sign of it over a month later and company is impossible to contact. Many other customers appear to have had similar problems. Avoid.

Great Products and Service:It has been a pleasure working with 1001 Modelkits. I have purchase many items from them. They have great prices and shipping is fast and reasonable. Great international company to deal with.

Great service and great product:Great service and great product. Ended up finding something I really wanted. How did after I saw the time. Your store had the airplane model I have been looking for all over