Klantenbeoordelingen van 1001puzzles

mooie figuren en snelle verzending:

Prima service:Prima service. Alleen erg onduidelijk omdat na betaling via creditcard de bestelling niet geactiveerd was bij mijn account. Pas na 2 dagen keurige mail over de order.

fast and reliable:

Great fast delivery will use again:

Het artikel zou op tijd zijn geweest zonder Corona...:Het artikel zou op tijd zijn geweest zonder Corona en ik werd op de hoogte gehouden van elke volgende stap. Ik had echter een IR-pantser besteld en kreeg een BB-pantser en de kettingen zaten te strak. Voor de rest was alles in orde.

Great Store for Models:Great selection and very good prices. Just as a note, the company is based in France which wasn’t originally clear as the website used .co.uk, but this didn’t matter for me as the shipping was still very quick. I’d recommend this company, a good experience overall.

I have not received the goods as yet:

Snelle levering:Snelle levering, prima klantenservice!

Alles keurig geleverd:

VERY POOR QUALITY POSTAGE ITEM WAS SENT…:VERY POOR QUALITY POSTAGE ITEM WAS SENT BACK AND SENT TO ME AGAIN

The products are great:The products are great, and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll

Everthing's fine:

I paid $45 for express 2-3 days…:I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!

And the dreadful customer service continues...:On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.

Very pleased with the service:Very pleased with the service, they were the only site that had everything I needed in stock. I was informed of every step of delivery. The only snag is the postage costs into England.

Alles geweldig:Alles geweldig, een echte aanrader! ??

De levering was snel en de prijzen zijn vriendelijk...:De levering was snel en de prijzen zijn vriendelijk.

De communicatie was onder alle...:De communicatie was onder alle meer dan ontevreden.Nooit iemand telefonisch bereikbaar.Na het betalen van mijn bestelling heb ik eerst een eeuwigheid gewacht op een e-mail.Toen kwamen de goederen eindelijk aan na 6 weken.De goederen waren top,dat moet ik zeggen,maar er zijn ook Duitse aanbieders bij wie ik in de toekomst ook zal bestellen,daar moet 1001 Hobbies nog aan werken,aan de communicatie met de klantenkring

Fijne webshop en snelle levering.:

VERY GOOD SERVICE ALL ROUND:

Good product!:

efficient service:Delivery was prompt, especially considering that it was international, and the size of the order meant that I got free postage. It would be good to see more special offers on the site, but apart from that I am very happy with my order.

I have not gotten my last order:I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA

Ik was zeer tevreden over het hele...:Ik was zeer tevreden over het hele proces. De zending arriveerde binnen een redelijke tijd ondanks Corona. Ik vond de goede selectie fijn. Bij andere aanbieders kon ik niet aan al mijn wensen voldoen. Ik vond de verpakking erg veilig maar een beetje te groot.J.K.

Annulering en communicatie is een ramp: ik heb mijn bestelling geannuleerd en herroepen per e-mail op dezelfde dag, omdat er geen optie was om dit online te doen. Toen kreeg ik het bericht dat mijn pakket werd klaargemaakt voor verzending. Ik belde de hotline en belandde in Frankrijk. Toen dacht ik dat alles geregeld was. s Avonds kreeg ik een bericht van DHL dat mijn pakket elektronisch was aangekondigd. Weer een e-mail. Ook via Paypal kwam er geen antwoord. Misschien kom ik er hier achter of ik het pakket moet weigeren of eerst moet accepteren en dan terugsturen (30 dagen retourrecht). De communicatie is een ramp en er is niet gereageerd op mijn vele e-mails en vragen.

Ordering was easy:Ordering was easy, thankfully not everything was in French.Tracking was a little hit and miss. I got a notice of delivery due on 2/24/21 a couple of days later it was changed to 2/22/21 and I was thrilled. package finally arrived on 3/1/21. I was starting to worry but everything was in the box and well packed for the long trip.Would certainly use them again.

Disasterous custormer service:An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.

late reactie van een artikel:Item aangevraagd op 26/12/2020 en eindelijk ander gekregen op 01/03/2021. Was waarschijnlijk niet beschikbaar en men liet niets weten. Na verscheidene mails en telefoons is het nog in orde gekomen. De telefoon in Nederland werd bediend door een Franse bediende die geen Nederlands spreekt en na een tijdje inhaakt.

Good sharing of information:Good sharing of information, but when 1001 sends notifications of shipping that they would include what was shipped.

Super klantenservice en heel fijn...:Super klantenservice en heel fijn contact. Een duidelijke aanrader!

Schandalig: ik heb de bestelling waarvoor ik heb betaald nog steeds niet ontvangen. Ik begin echt boos te worden.

Poor packaging:Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.

Failed to at time of placing order…:Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund

Nette snelle afhandeling:Nette snelle afhandeling, goed produkt en geen geklaag

You shipped the items very fast and…:You shipped the items very fast and there was no errors. Thanks you and will definitely use you guys again.

Is a grate store:Is a grate store, interesting things, the service is excellent and the shipping fast, good store, five stars

I had no idea that i was ordering from…:I had no idea that i was ordering from France. It took 3 weeks to arrive and I had several mis leading emails saying I had not completed my order when I had.Should have made it clear it was not a UK delivery, I would not have ordered such small items from so far away.Products were fine when they eventually arrived

Good online service and prompt…:Good online service and prompt delivery. No complaints! The Website presentation could be improved by making the navigation better waymarked and clearer. The scene is rather crowded and working out the key 'buttons' that make one's searches work are not as easy to identify as they might be. The constant need to go back to reinstate filters between looking for items and loading up the sales basket might be worth looking at. Once the selection had been made, the service worked as it should very well. Thank you.

Received the model kit in excellent…:Received the model kit in excellent condition. I do Request that any item ordered would be tracked to every location it traveled to its final destination, next time.

Excellent service,really happy with my…:Excellent service,really happy with my purchase.