Klantenbeoordelingen van 1001puzzles

Overpriced:Veel te duur met de prijzen van de goederen. Pure afzetterij

Het nummer dat Modellbau 1001 mij gaf...:Het nummer dat Modellbau 1001 mij gaf kost geld.Voor mij 20 euro.Aan de telefoon werd mij verlegen verteld dat het nummer zogenaamd gratis was.

Everything arrived fine and undamaged:Everything arrived fine and undamaged. Now to build !

Item arrived very promptly from France:Item arrived very promptly from France. Well wrapped.

defect:levertijd op 15.5.-besteld op4.6.2020 geleverd is 3 weken telefonisch niet bereikbaar zelfs per mail geen antwoord geen gebruiksaanwijzing

Ondanks corona:Ondanks corona, best wel snelle levering volgens de aangegeven tijd.

Bedankt voor de puzzel:

fijne zaak.een van de weinige die mijn…:fijne zaak.een van de weinige die mijn merk lijm konden leveren

Fast an good service.:

Happy bunny:Building Models has been a lifelong hobby, now there very few high street shops where you can go and browse so to have online shopping in these lockdown times is a life saver. My experience with 1001 models has been first class. Hope to have a long relationship

Quick delivery and response to email…:Quick delivery and response to email during lockdown.

Package arrived:Package arrived, but they didn’t say which courier the tracking number was for so had no idea when it was arriving. Overall arrival time was as originally stated however so all fine in the end

Arrived on time:

na meerdere keren bellen geen gehoor:

Good service in spite of the covid 19…:Good service in spite of the covid 19 problems.

I do not know what happened but after…:I do not know what happened but after reading all the negative reviews, I was full of concerns about my order. completely unnecessarily! everything that I ordered came to me in 4 days from France to the UK and customer service responded to my email very quickly. Only one note to those replying to the email - please write in the language the client writes to you. not everyone knows French. I will definitely buy again.

Good price:Good price, accurate delivery date.

Good shop:Good shop, but things just take a little too long time.

Top service:Relatief lange levertijd. Maar dit kon ook aan covid19 te wijten zijn

Scammer!!! Scammer!!!!! Scammer!!!!!!!!!!!!!!!!!!!!!:Scam! Scame!! Scame!!! Paid over £100 on 5 May until 5 Jun still no item, I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In £37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Erg trage levering...:Prima producten maar erg trage levering. Op de site staat dat de eco levering 6 tot 11 werkdagen duurt. Nu krijg ik een mail dat dit 4 tot 6 WEKEN kan duren. Wordt dit met de fiets gebracht ofso?

Terrible aftercare service:Terrible aftercare service, I placed an order for an expensive model kit that arrived damaged, fair enough shipping is not their fault, however the box had been previously opened and repacked wrong, All three of there contact numbers do not work, sent multiple emails and when I finally got a reply they offered a 10% credit note, which won’t even cover the cost to repair or cover up the damage, since that email to which I replied to they have had no further contact with me nor given me the credit note.Unfortunate as the price was decent, and looking at other reviews I’m not the only one.

Lovely kits well packaged:Lovely kits well packaged . It was asame that it fell during COVID-19 i will reorder with 1001 in the near future. be safe Mr D Read

Excellent service:Excellent service. Thank you

Ordered a body:Ordered a body, wrong one was sent at first but customer support was fantastic, got another one sent and rectified the problem in a reasonable amount of time. Shipping was fast to Canada even with covid 19. Will order again 5*****!!

Terrible experience..:Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should’ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend £25 to return the scaletrix as it’s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set!!!Terrible company

Great kit:Impressed with the quality of this Trumpeter A6M2 kit, first one I’ve had from this manufacturer. Delivery a bit slower than expected but there is a pandemic on...

Ordered four kits on 13th May,delivered…:Ordered four kits on 13th May,delivered 3rd June Excellent service.

Very long delivery time:Very long delivery time, everything else ok.

Very Happy:Great service, although delivery a little later than promised, maybe sue to COVID! Had the model available when others didn’t! Will use again.

Italeri C130J Herc Model 1/48:Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.

Embarrassing Email Tennis Customer Service:I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now.The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount.So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal.Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande #For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days.Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’Yes, I would like my product, hence why I initially ordered it.Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department.This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment.We insist that this refund will be made within 14 working days.’So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal?So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.

I found this company online thought i…:I found this company online thought i would give them a try. I read a lot of reviews after i purchased the item i bought a remote control truck. The company says based in UK but actually is based in Paris. My item arrived in the specific time stated, and well pleased thank you, a pleasure doing business with you. Would buy again from them if and when my future needs.My kindest and best regards,Gloria.

EXCELLENT!:EXCELLENT!! Just wish 1001 ModelKits would open a store here in the USA????As well!! Huge selection and easy to find what you need on the web site.A

Ordered trumpeter cv-10 on 4th May…:Ordered trumpeter cv-10 on 4th May 2020, item shipped on 14th, received well packaged item on 27th.Great service in these unprecedented times.

1001 model kits did me proud with…:1001 model kits did me proud with getting my Varyag to me, especially in the current circumstances. Their service was great, and I will be using them again.

Greatbuy and speedy delivery.:Greatbuy and speedy delivery.Would buy again

This site masquerades as a UK trader…:This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still does not work.

I felt i was deceived by the Company…:I felt i was deceived by the Company not stating that they are based in France.Your communication skills are poor and so is your delivery speed.4 weeks for delivery. I will not be using again

Satisfied Customer!:Very pleased with the service and kept me up to date with the delivery lead times which were delayed because of Covid-19