Klantenbeoordelingen van 1001puzzles

Overall Poor Service:Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.

Ik had gisteren graag mijn artikelen gehad:Goed spul, super veel artikelen!

Had a problem with my zip code:Had a problem with my zip code being wrong don’t know how it happened but it got fixed and the product was sent again at no charge to me.

Snel en goed: Snel en goed, geen klachten.

Verzendproblemen!!!:De goederen zouden zijn verzonden, maar het zendingsnummer is onbekend bij DHL.de, bij DHL.com staat de zending nog steeds (al 10 dagen) in Le Harve. De klantenservice kan al 5 dagen geen verdere informatie geven!

Alles was geweldig, verliep soepel:Alles was geweldig, verliep soepel. Duimen omhoog, komen graag terug.

Op tijd, snel, goed:Snelle levering en goede service.

Buitenverpakking had stabieler...:Buitenverpakking had stabieler gekund. Pakket was ongeveer 1 week onderweg!

Alles was in orde:

Great range of produces good service:Great range of products the only down side they send me emails in french and i dont understand french

Slow and substitute items provided:Delivery took quite a long time and substitute items were sent for several paints that were ordered without consultation.

Onmogelijk! Item besteld, nooit aangekomen, toen moest ik ruzie maken met verschillende medewerkers en werd genegeerd door supporters zowel via e-mail als in een chat met hen toen ik vertelde dat ik mijn geld terug wilde! Ik raad iedereen aan hier niet te kopen. Ik zal hier in ieder geval niet meer bestellen

Everything went well:Everything went well. The items ordered were everything they were advertised as. The only glitch was the delay through customs at Heathrow. Nothing to do with 1001 Modelkits.

Easy to use on-line shopping:Easy to use on-line shopping. Good source for hard to find products.

It was my first time ordering from them…:It was my first time ordering from them and it was a very good experience overall, everything I wanted was in stock and was delivered exactly when it said they would.The product was packaged nicely and arrived perfectly intact

Betaalde veel voor porto en wachtte toen een...:Betaalde veel voor porto en wachtte toen een week op levering. Heel vervelend.

Great service:Great service, very fast great kit

Excellent service!:

OK maar traag:Alles OK, levering erg traag... (

very satisfied with the service I…:very satisfied with the service I received.

Good price, long wait on shipping:Good price on hard to find item. I knew shipping would take a while from France, however, I paid for the faster DSL shipping with tracking and it still took about a month and the link to track the package never worked.

Excellent service and amazing delivery:

Easy but hard to find on line,no…:Easy but hard to find on line,no problems as of yet,still waiting.

Helpful in finding what you want.:Helpful in finding what you want.The ordering process works well and swiftly.

Alles perfect in orde!

Fast delivery and strong package:Fast delivery and strong package, great communication.

Levertijd 3-4 weken:Levertijd 3-4 weken.mails worden niet beantwoord.nooit meer.........

Snel en betrouwbaar: Als twee zendingen worden gecombineerd, kunnen de verzendkosten op één factuur worden opgeteld. Voor de rest zeer goede afhandeling en snelle, betrouwbare verzending.

Romeins slagschip:De levering was vlekkeloos. Ik ben helemaal tevreden.

Disappointing experience:Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery

Product came in a perfect condition and…:Product came in a perfect condition and as expected. I am very satisfied with the service!

First time I have used this company and…:First time I have used this company and the service was excellent. Goods arrived in a very timely manner, no problems at all.

Alles geweldig:Alles geweldig, de levering duurde even maar dat kwam door de kerstperiode. Graag weer

redelijk geprijsd en snelle levering:redelijk geprijsd en snelle levering

Geweldig boek en geweldig vliegtuig:

Verzending en bezorging kunnen langer duren dan verwacht op basis van de beschikbaarheid van het artikel. Je moet hier rekening mee houden. Verder absoluut onberispelijk!

Good service.:My small order for acrylic paints was dealt with promptly and well. I shall consider 1001 Modelkits when placing further orders for modelling supplies.

Where are my decals:Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it’s already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you

Excellent service:Excellent service. Model soldiers arrived in good time for Christmas as they were a gift for my husband

Snelle levering:Snelle levering. Goederen kwamen overeen met de beschrijving en verwachtingen.graag weer.