Beoordeling 1001puzzles

Efficient dealer:Efficient dealer. Item delivered on time. Well packed.

Excellent service from 1001 Modelkits:Have dealt with 1001 modelkits on several occasions and have always had excellent service and good bargains.

Poor Customer Service:Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded.Would never use them again, extremely poor customer service. I Do not recommend this seller.

Do not buy from this seller:Do not buy from this seller, absolute joke. No items received, no response to communications.Extremely dissapointed.Case raised with paypal.

Great kit super price:

Very good:Very good. I didn’t realise they were based In France when I ordered. They had a kit I couldn’t get anywhere else. Really good service. The kit arrived well packaged and really quickly.

Goede surves duidelijke de mail:

Priority shipping not honoured:I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.

Avoid,avoid, avoid !!!:This company is beyond shady and I strongly recommend avoiding them! I placed an order with them yesterday and shortly after began seeing the bad reviews so decided to cancel. Well, they do not have anything in place to request a cancellation, you cannot reach them by phone and they ignore the emails requesting a cancellation. These are terrible business practices and I will be sure and warn all of the modeling groups I am in to stay away!

Ordered over £80 of items on the 3rd…:Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!

Fast delivery:

Szybka realizacja zamówie?:Szybka realizacja zamówie?, sklep godny polecenia, du?y wybór

Quick delivery:Quick delivery. More than happy

Vlot geleverd.:Vlot geleverd.Verpakking ok

Op 6 april gekocht en betaald:op 6 april gekocht en betaald24 april verzonden volgens 1001 modelkits7 mei 1e keer gevraagd. antwoord is onderweg maar kan tot 15 dagen duren20 mei 2e keer gevraagd. antwoord zelfde tekst maar nu 6-8 weken (tja dat verdomde corona)25 mei er komt een oplossing????23 juni is het pakketje er nog niet. en in verdere sprookjes geloof ik niet. Dus dit nooit meer

Fast delivery:Product arrived quickly, in a well protected box.

Zeer tevreden en erg netjes ingepakt:

Prettig telefonisch contact.:prettig telefonisch contact.Bestelling prima verpakt en op tijd bezorgd.

Onderdelen ontbreken:

Cobi 2508a besteld Cobi 2508 ontvangen...:Cobi 2508a besteld Cobi 2508 ontvangen :-/Lt. online shop het juiste product beschikbaar was, helaas zegt de bevestiging ALLEEN 2508 en het product is in de online shop ""plotseling"" ook verdwenen.teleurstellend, maar je leert ervan.

Good price:Good price, range and dispatch, although delivery was disappointing even considering crisis. Lack of recognisable item codes as well as their reference makes more difficult to find things - and appearance on search engines

Prima, maar lange levertijden:Alles is prima, alleen de levertijden zijn erg lang.

Bad quality goods & no customer service.:I ordered 2 Simpsons talking bottle openers. The packaging on one was already open on receipt & didn’t work. The other is properly packaged but you can test the talking as there’s an instruction on the packet to do that. It doesn’t work either. The same day I received them I emailed 1001 model kits & explained. I sent photos. I said I wanted to return them & get either 2 that worked or a refund. I got an email back saying they didn’t accept back things that had been opened & suggested that they might need new batteries!! These things were new! But I had not opened them - they are still as they were as I’m still waiting to hear from them about what they’re going to do! Disgusted with the quality of goods and the lack of customer service. They are not fit for purpose. I’m about £30 down and left with 2 useless products. Disappointed as these were for presents too. 1 was to replace the same thing in one case. Very angry about it.

Avoid. Unreliable and 0 customer service:I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE.As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam.This is not how you treat your customers.

Four out of five:I am awarding 4 stars because the advertisement leads one to believe you are a UK based company and it was only when I was advised by Hermes that they had a parcel from B2C Europe and upon subsequent delivery that I realised you were based outside UK. That in itself is not a problem, I am happy to deal with companies outside UK, it was just not expected.Apart from that excellent, kits were as ordered and dispatched promptly but delivery was longer than I expected as I thought you was UK based, but was ok considering you are not UK based..

Had absolutely no issues ordering a…:Had absolutely no issues ordering a body kit from them from overseas, they packed and shipped it fast and it was exactly what I ordered. They kept my order status up to date via emails and shipping notifications.

Suuuuuuper service:

Took over 2 weeks to arrive:Took over 2 weeks to arrive. Could have been shipping. But pleased with the product.

The P40 kit arrived safe n packaged…:The P40 kit arrived safe n packaged well. It was easy to prep and truly RTF . I will happily purchase from 1001 again ??

ORDER STILL NOT RECEIVED AFTER MORE…:ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS.Order: S4Q0KVYOH Placed on 04-27-2020:April 27th, 2020: I ordered 2 tins of paint, £10.00 each £5.99 shipping, total £27.97Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27.June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice ( or - 5% of the original value).June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher.June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th.June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order.June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously).I have tried to ring on numerous occasions, but the phone number does not work.Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere.HOW DO I GET MY MONEY BACK?

Goederen kunnen niet geleverd worden ondanks directe betaling: doet alsof ze goederen hebben, je betaalt en dan krijg je de melding dat het niet geleverd kan worden en aan het goede eind is nog een aardig eind, dat het dan zo was dat ik op de pagina keek en moest constateren dat het artikel dat ik besteld had, nog steeds leverbaar zou zijn en over 2-4 weken geleverd kan worden. dus één keer en nooit meer. oh ja aan het eind werd nog gezegd dat ik iets mag bestellen met dezelfde waarde en of een tegoedbon krijg voor een volgende aankoop. Totaal slecht gedrag naar klanten toe. Ik kan het alleen maar afraden om daar te bestellen

Great service!:

Ongecompliceerde bestelling en snelle...:Ongecompliceerde bestelling en snelle verzending. Graag weer.

Confirmed with credit card they have my…:Confirmed with credit card they have my money butNo email acknowledgement of order No contact with ship date,Phone number doesn't worktried several times to use the ""contact us"" page and keep getting ""An error occurred while sending the message, please try again. ""WTH

Great price and on time delivery:Great price and on time delivery , that all they said they'd do and they did it well.

Vlekkeloze afhandeling - très bon!:De verzending duurde iets langer (waarschijnlijk door Corona), maar werkte perfect. De transportverpakking was goed, de kit is zoals beschreven, dus een duidelijke aanbeveling voor deze gespecialiseerde modelbouwwinkel.

Wish I had found this site years ago:Wish I had found this site years ago, great deals and price. First class

Great New Ray 1/32 models:Excellent items, very fast shipping, excellent service.

Puzzel nooit geleverd:Ik heb puzzel besteld, die wordt niet afgeleverd omdat het postcode niet helemaal correct was bij het afleveradres. Heb dat direct gemeld bij 1001 met de vraag of ze het naar het juiste afleveradres met het juiste postcode kunnen sturen. Ik heb nooit iets teruggehoord, maar krijg wel continu mailtjes om ze te beoordelen. Ben wel mijn geld kwijt en heb nog steeds geen puzzel

Duurde wat lang voor het artikel bij…:Duurde wat lang voor het artikel bij ons was, voor de rest alles ok