Beoordeling 1001puzzles

Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive.:Category : Diecast models Fiat 500 Blue 500C Pink x 2 1:43I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale.What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag!The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive.Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models?Luckily, my daughter, for which they were a Christmas present is happy with them.

Disappointed:I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.

Unsatisfactory response to damaged goods report.:I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments.Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods.Their reply follows:Dear Sir,I am deeply sorry for the damage.Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated.Best regards,--Customer serviceUK buyers beware.

Poor service:I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed.12/30 - still have not arrived. Cancelling order.

Te lange levertijd:Ik heb 17 dagen op mijn bestelling moeten wachten, niet 5-7 dagen zoals aangegeven. Ik ben teleurgesteld.

Ik wilde eigenlijk maar één ster geven, maar onbeschoft (als je een antwoord op mijn mails zo niet wilt noemen) dan wel, maar de service is echt niet meer dan twee sterren waard. Beide keren heb ik vooruit betaald via PayPal voor figuren die volgens de lijst 'op voorraad' waren (waarom dan 2-3 weken levertijd) en kreeg ik bij de eerste bestelling geen creditnota voor het niet geleverde pakket. Idem voor de tweede bestelling, maar dit keer wel een creditnota op de rekening. Toch zie ik het nut er niet van in om deze slechte logistiek vooraf te blijven financieren. Dit is gewoon te weinig voor de huidige maatstaven en ik ga zeker op zoek naar andere opties, hoewel het assortiment enorm is (blijkbaar te uitgebreid), vandaar de slechte logistiek

Mixed feelings:good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France

Complete source with long ship times.:I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.

Levertijd te lang, artikelbeschrijving onvoldoende..:

Leaking bottle:I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

Need do have stock ready to send out from USA:Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.

Zeer teleurstellend:Alles ging mis.De levering kwam een week later dan was aangekondigd.Ik bestelde 3 houten strips van 1m lang.Deze werden verzonden in een pakket van 1m x 40cm x 1cm. Dit was 2 keer verbogen. Er stond niets op het pakket. Geen ""please do not bend"" of ""fragile.the end of the song was dat ik veel kleine houten stokjes had. Ik schreef een direct mail met foto's. Toen vroeg ik in ""Lifechat"" wat er nu zou gebeuren. ""We nemen contact met u op als de mail verwerkt is.""Sorry, maar wie stuurt er nou dunne houten stokjes in zo'n waardeloos pakketje? Tot nu toe is er nog geen reactie van 1001 gekomen.

Levertijd:Veel te lange levertijd zelfs als vaste klant levering alleen tegen vooruitbetaling .

Great Stuff but SLOW Shipping:Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.

Veeeeery slowwwww......:Very impressive site with lots of goodies for the modeling enthusiast but…I registered and placed my first order for 4 decal sheets on April 1st.The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope.All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day.The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days.After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!!Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive.On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal’s resolution centre. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available.I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed).The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!!I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so.There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them……

GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week!:I won't buy anymore that you must use glue on. Mom threw them away after I glued apiece of a plane to the table. I have to pay to get the table refinished.

Good company, but suffers from slow shipping and customer service response.:Good company, that shipped my item well protected. However, one item was out of stock, and it took them around two weeks to let me know. In that same time, I placed orders with their competitors, got notification of shipping and received my order. When I inquired about the delay, it took a couple of days to get a response. They need to tighten up these areas to really be first class. That said, depending on the item and my need, I would consider ordering from them again.

Long delivery time:From order / payment to delivery takes far too long and no clear tracking information other than ""parcel shipped""

Good, but delivery time takes really long:very competitive prices and very good customer service. The only thing that nags me about them is there very long shipping time and costs.

Ik heb 6 weken op mijn artikel gewacht, ik heb nog niets, ik heb vooruitbetaald:Ik heb 6 weken op mijn artikel gewacht, ik heb nog niets. Ik heb vooruitbetaald. Uiteindelijk na 7 emails antwoorden ze dat het een fout is van de leverancier en dat ze nog steeds wachten op het product.dat is vreemd want op de voorraad van 1001modellbau staat dat het item meer dan 15 en 25 ouf stock is en beschikbaar.... Dit gaat dus nog vele maanden duren, ik hoop dat ze mijn geld terugstorten. Wat zou 1001modellbau denken als ze maanden op hun geld moeten wachten? Dat kan niet goed zijn!

Takes too long on delivery:Supposed to be delivered from the States and found out that was shipped in France. Took 15 days, cost 1.5 € but i was charged $4.Besides that, I'm happy with the product.

Failed to deliver, refund eventually received.:I ordered a decal set 31st January. 11 days later received an email to say item not yet dispatched but that it would be posted within the next few days. This was not acceptable to me so I email back requesting the order be cancelled and my money refunded. 4 Days later I receive an email to say my item had now been mailed. I again replied to say my order had been cancelled. On 23rd Feb I had neither received my refund or the product that had allegedly posted to me so I opened a dispute via Paypal. A refund was then received the following day. Very poor communication throughout - not a happy buying experience.

Problem with packaging:You must to pay attencion to prepare shipment.My decals wasn't respectively protected. Shipment arrived to me damged.If you send delicate merchandise, please take it in safe packaging (for example cardboard)

Op tijd geleverd, maar niet zo goed verpakt: Over het algemeen ging alles goed. Een delicaat geëtst onderdeel was een beetje verbogen. Het had iets zorgvuldiger en steviger verpakt kunnen worden. Maar het is geen probleem. Ik zou graag weer bij jullie bestellen.

Sloooooow!:I've ordered from 1001 Model Kits in the past and everything about the experience was outstanding. This time however, has been so so. I placed my order at the same time as I placed an order from another online hobby shop. I received an auto-email telling me that my order had been processed and I would receive my order in 6 - 8 days. 10 days later I received another auto-email stating that my order had shipped and I would receive it soon. That was 11 days ago.It has been 3 weeks since ordering and still no sign of my product. I received my order from the other hobby shop 2 weeks ago.

Te dure verzending, slecht verpakt, niet goed!!!:Niet goed. Alles los in noppenfolie. Borstel zonder bescherming. 7Euro verzendkosten in rekening gebracht, verzonden voor 2.95Eure.NEGATIEF

5 stars for me but 2 stars from a relative who i recommended your site to.:While I have to say I always had a great experience shopping with you, I was surprised when I had recommended your site to a relative who purchased the 1/350 Uss The Sullivans, intending to give it to me as a Christmas gift.He was told it was in another warehouse and charged his card the 59.00 for the kit.After two weeks he had not heard anything and tried to e-mail you but did not recive a reply. He also noted the price had dropped to 29.00$. Since he did not get a response to his emails he cancelled the order.Thanks for ""listening""Phil

Odd pricing:The items I purchased were fine, but other things I would be interested in were grossly inflated and I had to find them elsewhere.

Very disappointed in not receiving the item prior to Christmas:Placed order on December 9, 2013. There was no indication that there was even a possibility that there would not be sufficient time to receive this item in over 2 weeks. I did call the company and question this when they informed me that it was coming from overseas, but was reassured that it would be received prior to Dec. 25th. When I had not received the item by Christmas Eve, it was necessary to purchase another item. I received the item on the 26th, and now have no use for it, nor do I have any indication of how it can be returned and my money refunded.

Fast delivery but poor quality of the product.:Although i have bought several times, this time, I am not happy with the product.I bought a decal sheet for an airplane model scale 1/24.The quality of this sheet was really poor and when I put it into water, the decals broke.

Levertijd te lang:Het geleverde artikel is van zeer goede kwaliteit, maar de levertijd van anderhalve week is veel te lang volgens de tekst zou het 5-6 dagen moeten zijn. En 4 euro porto voor een brief is ook te veel.

Goederen geweldig, verzending te duur:De verzendkosten van 7,99 zijn gewoon onredelijk voor een gewicht van 200 gram. De levering duurde ook te lang (meer dan 2 weken).

Afgezien van de vertraagde communicatie en levering spreekt het in het voordeel van 1001modellbau dat je in veel speciaalzaken modelbouwpakketten kunt krijgen die niet op voorraad zijn: een levertijd van 5-9 dagen werd niet aangehouden en het is ook vreemd dat de ontvangst van de bestelling twee keer in het logboek wordt genoteerd - één keer op het moment dat de bestelling werd geplaatst. Vervolgens werd de ontvangst van de (vooruit)betaling genoteerd en nadat enige tijd (3-4 dagen) was verstreken werd mijn vraag naar de status van mijn bestelling beantwoord met de mededeling dat deze pas kon worden ingepakt en verzonden als mijn betaling was ontvangen. Deze betaling was echter al ontvangen, maar NADAT de betaling was gedaan en bevestigd in het voortgangslogboek, werd een tweede keer vermeld dat de bestelling was ontvangen. Alsof dit nog maar het begin van de bestelling was. Dit is natuurlijk verwarrend voor de klant. In feite ontving ik de goederen veel later dan beloofd in de online shop. De goederen waren intact, maar slordig verpakt. De kartonnen doos aan de ene kant van de kitdozen was gevuld met verfrommeld pakpapier - maar heel losjes. Maar het rammelen van de spuitgegoten frames, dat van buitenaf duidelijk te horen was, deed vrezen dat de kits, die slechts aan de boven-, onder- en rechterkant waren voorzien van een zeer dun kussentje, daaronder hadden geleden. Dit was uiteindelijk echter niet het geval, en ik was erg blij dat ik kits ontving die veel gespecialiseerde dealers al hadden bestempeld als 'niet op voorraad', 'niet langer in productie', 'niet langer leverbaar', 'uit het assortiment genomen' of 'niet langer leverbaar'. , 'geannuleerd uit het programma, niet langer geproduceerd' etc etc. Uiteindelijk heb ik hier echter veel plezier aan beleefd en dit is ook de doorslaggevende factor - namelijk dat de geadverteerde producten, zelfs als ze elders niet meer op voorraad zijn, nog steeds verkrijgbaar zijn - en daarom moeten de eerder genoemde gebreken niet als ernstig worden beschouwd.

Slechte klantenservice: Hallo, ik heb 2 mails gestuurd over teruggave van de goederen en creditering van de betaalde goederen, geen telefonische klantenservice voor vragen.

Enorme verscheidenheid aan producten, soms lange respons- en levertijden:Het productassortiment laat weinig te wensen over, de responstijden op vragen van klanten zijn soms te lang. De beschikbaarheidsstatus bij het bestellen zou verbeterd kunnen worden. Verder vind ik levertijden van meer dan 14 dagen suboptimaal.

Een zeldzaam model beschikbaar, maar erg traag:Een eenvoudige opsomming. Besteld op 13 september. Afgeschreven op 13 september.Geleverd op 30 september.Geen verwijzing naar vooruitbetaling.

Took a while to get product:if not in stock for immediate shipping, should have been told up front otherwise, good relationship do business again with them

NOTHING ARRIVED:I have still not received the model I ordered so am very disappointed as it should have arrived last week.

Drie: mijn nummer is 22981 irene krahlfranckstr.12d 04318leipzig

Enorme selectie, maar helaas erg duur: ik kreeg cadeaubonnen voor 125€ en bestelde goederen met een zakgeld van ongeveer 100€ = 225€, en ontdekte dat alle artikelen in de catalogus 15€ (soms zelfs 30€) meer kostten dan bij andere online verkopers.