Beoordeling 1001puzzles

Great service:Great service, will use them again.

This is one of the very few online…:This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner.One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list. I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.

Fast delivery:

Slow and cumbersome fulfillment:The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order.You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver.Only useful if you cannot find the products elsewhere.

Read my mail from 26 january 2021!:

Had a delivery that was damaged on…:Had a delivery that was damaged on arrival. After contacting 1001 models, they replaced the item, free of charge. Great service!

Good service:

My order came a view Davy’s after i…:My order came a view Davy’s after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.

Hey I got the wrong version:well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-(Partly my fault part customer service

At the moment I ordered two times and…:At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.

Despite having received a confirmation…:Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.

Shopping experience was a delight:Shopping experience was a delight. Easy to use web page. Most of the items I required were in stock. I was a bit worried about ordering from abroad but did not encounter any problems. I was kept informed by e-mail about every step in the delivery process and my package arrived very promptly. Well impressed. Will definitely order again.

Eerst schrik, dan grote tevredenheid: je zou eigenlijk de recensies moeten lezen voordat je iets koopt. Helaas deed ik dat pas achteraf en was ik geschokt. Zoveel negatieve commentaren. En allemaal voornamelijk vanwege de veel te lange verzendtijden. Hoe lang moet ik wachten op mijn goederen? Maar toen was ik verrast. Het pakket was maar ongeveer 1 ½ week onderweg. Als DHL niet zo traag was, had ik het artikel 2 dagen eerder kunnen ontvangen. Maakt niet uit. En wat nog meer geweldig was. De kit was uitstekend verpakt. Geen beschadigingen.

Alles super:Alles super, graag gedaan

Alle 5 sterren, ik ben tevreden!

Onberispelijke goederen:Onberispelijke goederen, snelle levering.graag weer

Snel en goed:Snel en goed, graag weer

Great experience:

Six weeks and waiting...:Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.

Great communication throughout the…:Great communication throughout the processing of the order. Fair prices. Highly recommended.

Excellent service and description:

Veel keus:Veel keus, op tijd geleverd. Soms Franstalige mail, die taal ben ik niet machtig dus minpuntje. Veder zeer tevreden.

Avoid this company:Order placed 30th December, no sign of it over a month later and company is impossible to contact. Many other customers appear to have had similar problems. Avoid.

Great Products and Service:It has been a pleasure working with 1001 Modelkits. I have purchase many items from them. They have great prices and shipping is fast and reasonable. Great international company to deal with.

Great service and great product:Great service and great product. Ended up finding something I really wanted. How did after I saw the time. Your store had the airplane model I have been looking for all over

No comment really:No comment really. Product is fine, mail was a bit slow but not a problem.(perhaps my product came from overseas?)

Zeer ontevreden:Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!

Customer service poor:Customer service poor, didn’t receive items, contacted them and they made me feel like I’d stolen from them, turns out it was delivered but just abandon on my door step, taken 2 months to find this out and that was only because I was contacting them otherwise I probably would never have found out, don’t think I’ll see a refund, would never use this company again

I keep getting asked to review the…:I keep getting asked to review the service but still have not received my order. You need to reassess your priorities.

Hi Sir,:Hi Sir,, thank you for order decal Republic airlines decals ,, have a good day and enjoy day

I am extremely happy with 1001 model…:I am extremely happy with 1001 model kits!The order process was very easy and they kept me updated on the status of my order from the time I ordered to when it was delivered!I will definitely be ordering from them again and I highly recommend them!Thank you ,William Hammond

It has been over a month now:It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!

Terrible Customer Service!:The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.

Repeat Customer:1001 Modelkits is becoming a favorite supplier for esoteric hobby supplies at reasonable prices. Sure they take a bit longer as they ship from Europe, but that is not a problem, and I am happy to have found them! How happy am I? I am a repeat customer and I think that says it all.

Duurde even met de levering...:Duurde even met de levering maar verder alles top, graag gedaan weer...

Gedraaide kanonnen van messing voor modelvliegtuigen/template airbrush:De kanonnen/bewapening bestaande uit mitrailleurs inclusief geperforeerde koelplaat zien er echt heel goed uit.De verzending kwam relatief snel en was netjes verpakt.De template had lichte knikken aan de rand van de plaat de template zelf heeft gelukkig niets gekregen.De post is soms wat ruw.

Not got my items:Ordered my items 3 weeks ago have not received them. I have emailed your company aweek ago no response please Get in touch with me thank you

Prompt updates and great service:Great communication with the updates....given that shipping around the world is a bit off due to the covid thing, item arrived in a reasonable time....thank you...

Great service!:

Zeer vlotte en correcte communicatie en…:Zeer vlotte en correcte communicatie en snelle levering. Perfect !