Klantenbeoordelingen van 1001puzzles

Absolutely terrible service took over…:Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever

Did not receive what I ordered:Did not receive what I ordered. Got something completly different....

Frankly inadequate:Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.

In de advertentie stond 3 dagen post:In de advertentie stond 3 dagen post. Het kwam na 5 dagen aan en we waren al weggereisd. We wonen in het buitenland.

Wow you reply really fast when you want .....:Dear customer,Can you please give us your order reference ?thank you for your response,1001Hobbies'customer careso after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.

I ordered an item on July 7 and have…:I ordered an item on July 7 and have not received it as of July 28 (three weeks later)

1001 is ridiculous:6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.

I still haven't received the order:I still haven't received the order. Here's what's on the post office website:No.LD081194255FRWednesday, July 22The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path.Wednesday, July 8Your mail was delivered to the Post Office by the sender.Tuesday, July 7Your mail was delivered to the Post Office by the sender.

I never received my order:I never received my order. Please refund my money.Mike Blough616.238.2634

Unbelievably awful service:I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!!Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME.I HIGHLY DONT RECOMMEND THIS SITE!!!!!

Disappointing:Ordered a kit 9 weeks ago and was told that it had been dispatched a week later. After several email exchanges I requested an update or a refund to which the response was that they were still following up with Hermes. No further communication was forthcoming so I instructed my bank to reclaim a refund via the Chargeback arrangement which they did straight away. For more than 20 years I have ordered models from all over the world with few problems. Perhaps I was just unlucky but this was the first and last time I will use this supplier.

Goederen geretourneerd en geen terugbetaling tot nu toe!!!!:Wanneer wordt het geld terugbetaald? De levering is aangekomen op 15 juli.https(://)www.laposte(.)fr/outils/suivre-vos-envois?code=711114321810 <- (Verwijder a.u.b. de haakjes uit de link)U reageert niet meer per e-mail, waarom?

Dubieus zakelijk gedrag:Ik heb 3 Futaba BLS 253 servo's besteld voor €106 per stuk en na ongeveer 2 weken ontvangen.Helaas was één servo vanaf het begin defect, dus heb ik een garantieclaim ingediend. Na wat stevige e-mailcorrespondentie kreeg ik een retouradres waarnaar ik de servo met een kopie van de factuur moest opsturen.Volgens DHL shipment tracking is de zending daar op 23 juni 2020 afgeleverd. Op 20.07. vroeg ik wanneer ik een terugbetaling of nieuwe levering kan verwachten.Op 21.07. antwoord van 1001 Hobbies dat mijn zending daar niet is aangekomen. En ik geloof gewoon niet dat 1001 Hobbies de zending niet ontvangen wil hebben, dit toont het niet bestaande service concept van 1001 Hobbies aan. Voor mij is dit dubieus! Moet je dat echt doen? Waarschijnlijk moet je in Frankrijk persoonlijk een retourzending tegen ontvangstbewijs inleveren om je geld terug te krijgen. Ik vermoed dat de klant hier bewust wordt opgelicht met garantieclaims en ik annuleer de zaak, zal zeker nooit meer bij ze kopen en raad iedereen aan dat niet te doen. Een goed bedrijf laat zich zien als het gaat om problemen of service en van 1001 Hobbies kun je niets verwachten. Eén ster is nog steeds te veel.

Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase:Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said “instock” at time of order or I wouldn’t have ordered them. A month later I had no sign of the order and it still said processing on their website.I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was “out of stock” (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the “2nd item was out of stock”. Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored.I would not recommend and I can’t stress enough to make sure you can claim if they don’t deliver (only buy with PayPal or Creditcard). I’ll give them the benefit of the doubt but it does smell dodgy.

Ik wacht al 6 weken op mijn bestelling:Deze website verdient niet echt een ster. Ik bestelde mijn artikel en had problemen met mijn afleveradres. Maar toen deze eindelijk opgelost waren (zogenaamd) werden de goederen gewoon niet geleverd, hoewel ze (weer zogenaamd) nog op voorraad zijn. Nu zes weken na bestelling is de verzending nog steeds niet in zicht. Ik kan alleen maar afraden om bij deze leverancier te kopen, en let niet op de goede recensies. De meeste zijn overduidelijk bots als je kijkt naar de naam en de structuur van de beoordeling.

Net als vele anderen - zeer slechte ervaring:Markus WernerHetzelfde als in andere beoordelingen, prepaid goederen zouden niet langer beschikbaar zijn, hoewel twee stuks nog steeds in voorraad zijn op de website.We hebben nu een terugbetaling geëist, met alle opmerkingen hier kunnen we zeker een zeer lange tijd wachten op het geld - NOOIT MEER.

Absurdly poor choice of packaging:Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.

Slow to ship slow to refund:Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.

totally unreliable company which does…:totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again

Wish I had seen the reviews before…:Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again

Item not in stock despite saying it was, slower than expected delivery, no communication.:Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn’t even in stock (it looked it was when I made the order), and they hadn’t told me. Apparently it’s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.

Add the model sizes in the Description:They should really add the sizes of the models in the description

Disappointed as it took over five weeks…:Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.

Model was bought with guaranteed three…:Model was bought with guaranteed three to five day delivery for which I paid extra.Model arrived ten days later. As they had failed to deliver on time I requested refund on the extra I had paid for the three to five day delivery. They refused stating that they could not refund postage as the model had already been delivered.This company advertises as being UK based but are based in France which is misrepresentation. Poor customer service. Company then offered me 5% discount on my next purchase after reading this review which they can shove where the sun does not shine.

Not good at all:Some bull shxt

Arrived broken and when I tried to…:Arrived broken and when I tried to contact you for a replacement you did not respond.

Duurt veel te lang.:Duurt veel te lang.Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites.Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat.Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze.Op hun website laten ze alleen de 4- en 5-sterrenreviews zien.Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw!Het is overduidelijk een zooi bij jullie.

Worst Supplier I have ever dealt with:Possibly the worst supplier I have ever had to deal with & if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.

Poor Customer Service:Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded.Would never use them again, extremely poor customer service. I Do not recommend this seller.

Do not buy from this seller:Do not buy from this seller, absolute joke. No items received, no response to communications.Extremely dissapointed.Case raised with paypal.

Priority shipping not honoured:I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.

Avoid,avoid, avoid !!!:This company is beyond shady and I strongly recommend avoiding them! I placed an order with them yesterday and shortly after began seeing the bad reviews so decided to cancel. Well, they do not have anything in place to request a cancellation, you cannot reach them by phone and they ignore the emails requesting a cancellation. These are terrible business practices and I will be sure and warn all of the modeling groups I am in to stay away!

Ordered over £80 of items on the 3rd…:Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!

op 6 april gekocht en betaald:op 6 april gekocht en betaald24 april verzonden volgens 1001 modelkits7 mei 1e keer gevraagd. antwoord is onderweg maar kan tot 15 dagen duren20 mei 2e keer gevraagd. antwoord zelfde tekst maar nu 6-8 weken (tja dat verdomde corona)25 mei er komt een oplossing????23 juni is het pakketje er nog niet. en in verdere sprookjes geloof ik niet. Dus dit nooit meer

Onderdelen ontbreken:

Cobi 2508a besteld Cobi 2508 ontvangen...:Cobi 2508a besteld Cobi 2508 ontvangen :-/Lt. online shop het juiste product beschikbaar was, helaas zegt de bevestiging ALLEEN 2508 en het product is in de online shop ""plotseling"" ook verdwenen.teleurstellend, maar je leert ervan.

Bad quality goods & no customer service.:I ordered 2 Simpsons talking bottle openers. The packaging on one was already open on receipt & didn’t work. The other is properly packaged but you can test the talking as there’s an instruction on the packet to do that. It doesn’t work either. The same day I received them I emailed 1001 model kits & explained. I sent photos. I said I wanted to return them & get either 2 that worked or a refund. I got an email back saying they didn’t accept back things that had been opened & suggested that they might need new batteries!! These things were new! But I had not opened them - they are still as they were as I’m still waiting to hear from them about what they’re going to do! Disgusted with the quality of goods and the lack of customer service. They are not fit for purpose. I’m about £30 down and left with 2 useless products. Disappointed as these were for presents too. 1 was to replace the same thing in one case. Very angry about it.

Avoid. Unreliable and 0 customer service:I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE.As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam.This is not how you treat your customers.

ORDER STILL NOT RECEIVED AFTER MORE…:ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS.Order: S4Q0KVYOH Placed on 04-27-2020:April 27th, 2020: I ordered 2 tins of paint, £10.00 each £5.99 shipping, total £27.97Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27.June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice ( or - 5% of the original value).June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher.June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th.June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order.June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously).I have tried to ring on numerous occasions, but the phone number does not work.Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere.HOW DO I GET MY MONEY BACK?

Goederen kunnen niet geleverd worden ondanks directe betaling: doet alsof ze goederen hebben, je betaalt en dan krijg je de melding dat het niet geleverd kan worden en aan het goede eind is nog een aardig eind, dat het dan zo was dat ik op de pagina keek en moest constateren dat het artikel dat ik besteld had, nog steeds leverbaar zou zijn en over 2-4 weken geleverd kan worden. dus één keer en nooit meer. oh ja aan het eind werd nog gezegd dat ik iets mag bestellen met dezelfde waarde en of een tegoedbon krijg voor een volgende aankoop. Totaal slecht gedrag naar klanten toe. Ik kan het alleen maar afraden om daar te bestellen