Klantenbeoordelingen van 1001puzzles

Havn't recieved any orders yet:Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.

Correspondentie in iedere keer een andere taal?:Ik heb over mijn bestelling emails in het Engels, Frans en Nederlands ontvangen. Dat is op zichzelf geen probleem, maar ik kan mij voorstellen dat dit voor andere klanten die minder goed hun talen spreken problematisch kan zijn. Bovendien komt dit op mij vreemd en onbetrouwbaar over. Thank you for your reaction to my review, perhaps I will get my original message across if I respond in English. To be clear, I do not have any issue with my order being delayed. I understand that, considering the current situation with Covid, Brexit and the weather, a delay was inevitable. My 'issue' is more like a suggestion: I received several correspondence items regarding my order in several different languages: Dutch, English and French. That in itself is not a problem (at least to me), but I'd like to point out that this may be a problem to people who are less comfortable with languages and that handling correspondence like this may come across as less reliable.

The shipping cost are too expensive:The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site

Very poor service and no communication:Thank you for your reply. Does this mean that you will cancel the order and refund my payment?My parcel has been sent to me, but was then returned back to 1001 Modelkits because the paperwork wasn't correct. I have no idea what has happened to it now - I have emailed them twice but have had no reply. This is very poor service and is a big disappointment. It was my first order from them and I doubt if I will order again. The complete lack of communication, apart from automatic messages such as this request to rate them, is the biggest problem. I just want my order to be delivered!

I have still to receive my purchases:I have still to receive my purchases, I was advised delivery would be on 5th February but that did not happen. I was then advised it would very soon but still waiting for delivery to take place. No further correspondence from seller. Still waiting for delivery.

Levering en prijs waren erg goed: Levering en prijs waren erg goed, alleen het artikel was bezet, wat ik ook heb bevestigd met een foto bij jullie. Na een kort mailverkeer maar geen verdere antwoorden van jullie

Niet meer beschikbaar na betaling: Het artikel is niet meer beschikbaar op de 4e dag na bevestiging van ontvangst van betaling. Er wordt een vervangend artikel of een tegoedbon aangeboden. Ik heb alleen dit artikel nodig en heb het koopcontract geannuleerd. Omdat 1001 modellbau volgens hun e-mail hun deel van het contract niet kan nakomen, verwacht ik het volledige reeds betaalde bedrag inclusief verzendkosten terug.

Not truthful about inventory?:When I ordered the product it was stated it was in stock, two weeks later I received notification the product was shipped - I have still not received the product. Their are either very disorganized or not truthful about their inventory. My order was two masking sets that would fit into an envelope and their shipping fees where extremely high. I wanted the product so I moved forward. Other vendors had the same product, lower cost and lower shipping but were truthful about delivery time (that would be sooner than this experience). Next time, I will go with the other vendors.Update - Feb 21, 2021 and still have not received the product - ordered Jan 31, 2021Update: Feb 26, 2021 Received the package. It is an Eduard masking kit. They do say that on their site, but I missed that..my fault. I have ordered from Eduard direct in the past, about the same price but far lower shipping cost and delivery was much faster.

SCAM:They claim to have never received my payment, even though all the information was correct and my bank confirmed that I sent the payment. They spam mails that I say ""it appears we haven't received your payment"" and when you try to solve the issue they just stall. DO NOT BUY FROM THEM!

Delivery time FAR TOO LONG!:With a .co.uk website and a UK contact number, assumed it was a UK based company as nothing to give true location obvious on website. MISTAKE. Ordered two in-stock items on 23rd December and received 9th February. Far too late to be of any use and ignored all my polite requests to cancel order and refund. Accept Brexit excuse but expected delivery delays should be made much more obvious at time of order. Covid is not acceptable as every other supplier is managing perfectly well. Will not trouble them with my business again.

Took 2 months and multiple complaints to get item:Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.

Not worth buying.:

Ordered roughly £50 of paints in…:Ordered roughly £50 of paints in December.It’s now February, and they still haven’t arrived.I will not be attempting to buy any paints from this company again.

Slecht:Slecht! Geen andere woorden voorIk heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terugik zal daarom hier ook nooit meer bestellen!Wat een slechte service

Complete afzetterij:Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.

Onvolledige levering: De levering is niet volledig. De stickers zijn niet geleverd. De levering staat als compleet in het systeem. Dit is vervelend omdat het een eerste bestelling was. Komt er een volgende levering? Of blijf ik met het verschil zitten?

Read my mail from 26 january 2021!:

Despite having received a confirmation…:Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.

six weeks and waiting...:Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.

Avoid this company:Order placed 30th December, no sign of it over a month later and company is impossible to contact. Many other customers appear to have had similar problems. Avoid.

Zeer ontevreden:Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!

Customer service poor:Customer service poor, didn’t receive items, contacted them and they made me feel like I’d stolen from them, turns out it was delivered but just abandon on my door step, taken 2 months to find this out and that was only because I was contacting them otherwise I probably would never have found out, don’t think I’ll see a refund, would never use this company again

I keep getting asked to review the…:I keep getting asked to review the service but still have not received my order. You need to reassess your priorities.

It has been over a month now:It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!

Terrible Customer Service!:The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.

Not got my items:Ordered my items 3 weeks ago have not received them. I have emailed your company aweek ago no response please Get in touch with me thank you

Items not delivered:This feedback request has been received, but the goods haven't so I can't give better feedback. It's been 20 days now.

overpriced but Christmas present &:overpriced but Christmas present & RTS- ready to sail....Received in short time - great thanks...HOWEVER RTS-Nope. Not even close.Missing rc controller and receiver- not happy..... sent email via website asked for a bunch of stuff- not good...nothing put together ie: rigging etc.Called company. Was told Sorry “They always forget..”. Hmmm... but sent right out missing pieces-great thanks HOWEVER ..Received w/Instructions ONLY in French-huh?Really not happy. Didn’t even offer any type of compensation. Not again

First half of the order arrived…:First half of the order arrived quickly. I’ve been waiting nearly 2 weeks for the rest of the order.

Haven't received the item yet.:

Uiterst tevreden!:Alles top ...geen opmerkingen.

Besteld op 18/12 en meteen betaald.:Besteld op 18/12 en meteen betaald.Nog niets gehoord en ontvangen.Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!

Niet zo positief...:Niet zo positief! Ik heb nog steeds geen product! 23-12 besteld en meteen betaald, nog niks ontvangen. Word wel al voor de tweede keer gevraagd om een review achter te laten....Bij deze!!!

It’s been close to a month (order…:It’s been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.

I sent in my order and still haven’t…:I sent in my order and still haven’t received it , the weird thing is I have ordered other parts from different sources at later dates and I’ve received them , where’s my order ,where’s my order , where’s my order

There is no excuse for the poor…:There is no excuse for the poor delivery time of this companies products - tracking an order does not work nor does contacting this company

Misrepresentation of Shipping Speed, Poor Experience:Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.

I have not received the order:

Bestellen bij 1001Hobbies is voor mij…:Bestellen bij 1001Hobbies is voor mij (waarschijnlijk) de laatste keer. Ik heb een weliswaar een leuke bestelling geplaatst bel ik over de status van het verloop ervan wordt engelstalig afgehandeld niet te volgen wanneer product uit eindelijk wordt afgeleverd. Had beter via Bol.com kunnen bestellen

6th of January:6th of January, and still Wait for delivery since order was placed on 6th December.