Klantenbeoordelingen van 1001puzzles

Disappointed!:Received a broken diecast car...contacted the seller, never heard anything from him...Disappointed!

wrong items received, no support by mail since delivery:I ordered two tie-clips... received rather quickly but it was the wrong color (gold plated instead of nickel). I tried to contact them since, but so far no answer whatsoever.

Verpakking zeer slecht:Hallo, helaas was de verpakking niet strak. Op één na ontbraken alle kwasten die ik had besteld. Hoe moet ik nu verf aanbrengen zonder kwast? Een nalevering zou niet slecht zijn. Deze kritiek is bedoeld om ervoor te zorgen dat de verpakking in de toekomst beter is. G. Lehmann

Poorly packaged or previously damaged!:Outside box had no damage, inside model box had damage. Makes me believe this model was damaged before shipping. Broken railing on model. Unacceptable when this was planned to be gifted!!

Catastrofaal:Sinds ik modelkits bestel op internet heb ik nog nooit meegemaakt dat deze kits niet compleet zijn.Ik heb 2 x het model Dzialo Szturmowe AT -1 besteld bij Mirage Hobby.Beide modelkits werden geleverd zonder kettingen en decals!!!!!Ik zal in de toekomst alleen nog bij andere leveranciers bestellen.

Ik wacht nu al 2 weken...de goederen zijn nog niet aangekomen: ik zal dit bedrijf nooit meer gebruiken. De goederen zijn na twee weken nog steeds niet aangekomen, maar in plaats daarvan zijn er nieuwsbrieven met modellen met nazi-symbolen en tanks uit de Grote Oorlog. als het pakket niet binnen 4 dagen aankomt, vraag ik mijn geld terug.

Poor, Slow Service, Incomplete Order:Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.

Absolute ramp: ze doen alsof ze een bedrijf in Duitsland zijn. Hotline alleen in het Frans. Extreem lange levertijden of goederen komen helemaal niet aan. Verzoek om terugbetaling van de aankoopprijs wordt genegeerd.

I have been disapointed so far because I received the wrong order and have had no response from customer service to date..:The processing of my order seemed to be OK. I received timely updates regarding when the products would be received for shipping. I also received a notice when the order was being shipped. I received a shipment in 2 to 3 days as was stated. However, I received the incorrect shipment. My order #14439 was not what I received. I received order #14539 which is not mine.I have sent 2 e-mails to customer service ([email protected]) and have had no response yet. The Website states that Customer Service is important to them. I have seen no evidence to date. A customer service telephone number for English speaking customers would be helpful. I am awaiting a response regarding what to do with the incorrect shipment I received and what is the status of my order for which payment was accepted.

YOU ARE A RIP OFF COMPANY:I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.

8 weeks from purchase to delivery:My credit card was charged 29Dec12, and my order arrived 10Feb13. 1001modelkits claimed a delay in their supply chain, but all I ordered was 15 1oz Tamiya paint jars. I will never order from them again.

Item was delivered well after it was promised and horrible customer service:I ordered a model to be delivered for the holidays, and it ended up being delivered a couple of weeks late. Attempted to contact the seller several times without response. Do not recommend.

Unreliable and Unavailable:1001models is a horrible company that does not return e-mails or voice mails for weeks. They listed a model on their site with no mention that it was unavailable, then they e-mailed me it would ship in a few days, when in truth it was actually out of stock. After numerous e-mails and voice mails I finally got a note stating it was out of stock. This company is horrible do not do business with them. Oh and after I canceled this model order not once but twice they still shipped it 2 weeks later.

I won't do business with them again!:I made an online purchase. I was under the impression it was being shipped from overseas. I was charged excessive shipping fees (more than the item cost). It was shipped from within the states. It arrived broken. I emailed them with my concerns and asked for a reply. Never received a reply!

Extreem lange levertijd bij 1001modellbau:Goederen besteld en betaald op 20.12.2012,Verzendbevestiging per post op 31.12.2012Pakket ontvangen op 09.01.2013

De kerstman was laat en maakte de oude man verdrietig:Ik bestelde het model ""Halberstadt"" op 12 december en kreeg een bevestiging dat het binnen 6 tot 9 dagen geleverd zou worden. Alle bestellingen geplaatst voor 14 december zouden hun bestemming voor Kerstmis moeten bereiken. De verwachte zending kwam echter pas op 28 december aan. We waren toen al terug van ons kerstbezoek aan onze opa, die erg enthousiast was over het modelvliegtuigje met de naam van zijn woonplaats. Nu moet ik het cadeau opsturen, dus het zal met nog meer vertraging aankomen en hij zal hulp nodig hebben om het op te halen bij het postkantoor. Ik zal geen cadeauaanvragen meer aan dit postorderbedrijf toevertrouwen.

Slow service:And almost inexistent customer service

You had better be young when you order because you will be a lot older when you receive your package.:Slow, slower, much slower, full speed to the rear, stop.

Ik heb geen vrede met de manier waarop ze met mij als klant omgaan: als ik via de website onderdelen bestel en ik moet als nieuwe klant vooruitbetalen, en er dan pas na meerdere keren navragen achter kom dat de onderdelen op dit moment niet leverbaar zijn, dan vraag ik me af of ze me dat niet hadden kunnen vertellen voordat ik vooruitbetaalde!

Slechte communicatie, zeer lange verwerkings- en verzendtijden:De winkelapplicatie is nogal ongunstig in het gebruik. E-mailcommunicatie is uitsluitend gericht op het aanmaken van een klantenaccount - hoewel het mogelijk is om als gast te bestellen zonder verdere registratie.

Dubieus: Eerste bestelling via Simple Decals was een ramp. Levering vond plaats 3 weken na de verzendbevestiging van de verkoper, maar alleen met tussenkomst van PayPal geschillenbeslechting. Geen aanrader!

Slow mailing:It took over 3 weeks to arrive. It was sent back for postage due.

Lang wachten en dan defecte levering:Ik was tot nu toe niet gewend aan zo'n lange wachttijd voor een bestelling. Toen de levering arriveerde twijfelde ik of alles wel in perfecte staat was aangekomen. Helaas werd mijn vrees bevestigd, want de vacuüm getrokken vliegtuigschijf van Spuadron was volledig geplet in de noppenfoliezak.

A needed service but with notable problems.:1001 modelkits is a needed service for those of us who like obscure and hard to find model kits but their are some serious flaws in their system. Firstly their website was often down or not accessible for periods of time. Secondly, just after making a order with them the email address I used was compromised and I needed to change passwords. Thankfully it was a email address with negligible info for thieves to use. Third, I ordered a specific as advertised scale model (CHI HA tank 1:72) but was given a slightly larger scale model (1:76) instead. Finally, a couple of the models I purchased were either intentionally or unintentionally opened or tampered with. If I'm paying full price for a new product then I would expect it to be untouched. As mentioned I am thankfull that 1001 model kits exits because theirs no one else out their like them that I've found but I'm wary of ordering again from them.