Klantbeoordelingen www.essence-box.fr

Laatste neutrale klantbeoordelingen

2/5

★★☆☆☆

Het pakket was niet op het adres dat werd opgegeven toen de bestelling werd geplaatst

Virginie R.(acheteur vérifié)

Op 11/09/2023 om 17h53

na aankoop van 03/09/2023 

Vertaalde beoordeling

Antwoord van www.essence-box.fr

Op 27/09/2023

We apologize for the delay in delivery. We monitor each delivery and do our utmost to ensure that it goes as smoothly as possible, but sometimes Mondial Relay's 24/24h lockers are full and the parcel is redirected to the nearest collection point. As seen over the phone, please don't hesitate to contact us by phone so that we can do what's necessary if this happens again. See you soon 💚

3/5

★★★☆☆

Ik ontving mijn pakket na 12 dagen wachten. Maar helaas kwamen de twee bamboe houtskooltjes die ik bestelde gebroken aan.

Nathalie D.(acheteur vérifié)

Op 16/02/2023 om 08h51

na aankoop van 31/01/2023 

Vertaalde beoordeling

Antwoord van www.essence-box.fr

Op 16/02/2023

Oh no, sorry to hear that your package arrived damaged 🙁, our apologies for that Nathalie. Indeed, we had noticed that your package was out of time and had contacted you by email. Not having a number to reach you, Cindy and I are coming back to you by email in order to make the necessary as soon as possible.

2/5

★★☆☆☆

Reeds niet meer functioneel Product te fragiel voor het gewenste gebruik Zeer teleurgesteld

Florinda T.(acheteur vérifié)

Op 25/01/2023 om 15h38

na aankoop van 17/01/2023 

Vertaalde beoordeling

Antwoord van www.essence-box.fr

Op 26/01/2023

Sorry to hear that Florinda, we will get in touch with you very quickly to see what is going on.