Klantenbeoordelingen van 1001puzzles

Eindresultaat goed: Bij het bestellen was het niet duidelijk dat de levering vertraagd kon worden door de opname van een niet eerder genoemde leverancier. Als je vooruit betaalt, wil je preciezer geïnformeerd worden, vooral omdat fraude via internet toeneemt (ik heb al betaald zonder de goederen te ontvangen, zelfs op e-bay). Dus ik zal in de toekomst beter kijken.

zeer teleurstellend:Alles ging mis.De levering kwam een week later dan was aangekondigd.Ik bestelde 3 houten strips van 1m lang.Deze werden verzonden in een pakket van 1m x 40cm x 1cm. Dit was 2 keer verbogen. Er stond niets op het pakket. Geen ""please do not bend"" of ""fragile.the end of the song was dat ik veel kleine houten stokjes had. Ik schreef een direct mail met foto's. Toen vroeg ik in ""Lifechat"" wat er nu zou gebeuren. ""We nemen contact met u op als de mail verwerkt is.""Sorry, maar wie stuurt er nou dunne houten stokjes in zo'n waardeloos pakketje? Tot nu toe is er nog geen reactie van 1001 gekomen.

Pretty good.:There was a small issue in figuring out if the item on their site was the one I was looking for. The picture shows the item out of the box and no box shown in the photo. I emailed them and they said they would attempt to find out more about the item from their supplier. After 2 weeks I heard nothing back. I decided to go ahead and order it since it was only 10 bucks(very good price) and it turned out that it was what I was looking for. The tracking didnt update during shipping but thats not really the company's fault.

Ik ben zeer tevreden over de afhandeling van mijn bestelling, op een klein gebrek na: ik had alleen geluk toen het pakket werd afgeleverd. Mijn volledige adres stond niet op het pakket. De postbode heeft me gevonden in zijn database en heeft me toen persoonlijk bereikt, anders was het pakket teruggestuurd. Dus alleen met veel geluk.

Good company, but suffers from slow shipping and customer service response.:Good company, that shipped my item well protected. However, one item was out of stock, and it took them around two weeks to let me know. In that same time, I placed orders with their competitors, got notification of shipping and received my order. When I inquired about the delay, it took a couple of days to get a response. They need to tighten up these areas to really be first class. That said, depending on the item and my need, I would consider ordering from them again.

Long delivery time:From order / payment to delivery takes far too long and no clear tracking information other than ""parcel shipped""

Ik heb 6 weken op mijn artikel gewacht, ik heb nog niets, ik heb vooruitbetaald:Ik heb 6 weken op mijn artikel gewacht, ik heb nog niets. Ik heb vooruitbetaald. Uiteindelijk na 7 emails antwoorden ze dat het een fout is van de leverancier en dat ze nog steeds wachten op het product.dat is vreemd want op de voorraad van 1001modellbau staat dat het item meer dan 15 en 25 ouf stock is en beschikbaar.... Dit gaat dus nog vele maanden duren, ik hoop dat ze mijn geld terugstorten. Wat zou 1001modellbau denken als ze maanden op hun geld moeten wachten? Dat kan niet goed zijn!

parcel arrived in perfect condition:my order arrived in perfect condition , I had ordered Decals and they were sent in a bubble wrap pachage. well done, no dints at all.

Failed to deliver, refund eventually received.:I ordered a decal set 31st January. 11 days later received an email to say item not yet dispatched but that it would be posted within the next few days. This was not acceptable to me so I email back requesting the order be cancelled and my money refunded. 4 Days later I receive an email to say my item had now been mailed. I again replied to say my order had been cancelled. On 23rd Feb I had neither received my refund or the product that had allegedly posted to me so I opened a dispute via Paypal. A refund was then received the following day. Very poor communication throughout - not a happy buying experience.

Alles is in orde: vliegtuigmodel, verpakking en pakje ruiken erg sterk naar nicotine, wat erg smerig is.Verder is alles geweldig.

Bedankt voor de levering, hoewel ik dacht dat deze iets sneller zou zijn!:En nog een opmerking, ik verwachtte een ander model.Ik verwachtte kruiser Peter ???????.maar ontving de kruiser Kirov, ik laat het, voor zijn collectie, maar in de toekomst hoop ik dat je de juiste bestelling krijgt.Nogmaals bedankt.

Probleemloze en betrouwbare verwerking:zeer tevreden met de levering en het product

Te dure verzending, slecht verpakt, niet goed!!!:Niet goed. Alles los in noppenfolie. Borstel zonder bescherming. 7Euro verzendkosten in rekening gebracht, verzonden voor 2.95Eure.NEGATIEF

Uitstekende winkel, snelle verzending, assortiment is ongeëvenaard - een beetje duur:Fantastisch assortiment - je kunt echt alles vinden! Helaas zijn de prijzen iets duurder dan in andere online winkels. Maar deze winkel heeft ook producten die elders niet verkrijgbaar zijn. De verzending is heel snel. Zeer goed!

5 stars for me but 2 stars from a relative who i recommended your site to.:While I have to say I always had a great experience shopping with you, I was surprised when I had recommended your site to a relative who purchased the 1/350 Uss The Sullivans, intending to give it to me as a Christmas gift.He was told it was in another warehouse and charged his card the 59.00 for the kit.After two weeks he had not heard anything and tried to e-mail you but did not recive a reply. He also noted the price had dropped to 29.00$. Since he did not get a response to his emails he cancelled the order.Thanks for ""listening""Phil

Very disappointed in not receiving the item prior to Christmas:Placed order on December 9, 2013. There was no indication that there was even a possibility that there would not be sufficient time to receive this item in over 2 weeks. I did call the company and question this when they informed me that it was coming from overseas, but was reassured that it would be received prior to Dec. 25th. When I had not received the item by Christmas Eve, it was necessary to purchase another item. I received the item on the 26th, and now have no use for it, nor do I have any indication of how it can be returned and my money refunded.

Overall I'm happy with the service.:A mistake was made on my order and correct promptly. Overall I'm happy how the situation was handled.

Ik zou het zo weer doen!:Alles was naar wens, de goederen waren goed verpakt en zoals beschreven!

ottimo servizio:Consigliato a tutti gli utenti che ordinano online

Fast delivery but poor quality of the product.:Although i have bought several times, this time, I am not happy with the product.I bought a decal sheet for an airplane model scale 1/24.The quality of this sheet was really poor and when I put it into water, the decals broke.

Avondeten:alles ging goed . tot de volgende keer .

good:nice shop with lots great modelling kits,just sendingtime can improve.

No problems, fine transaction:Recieved model as promised

good communication but very slow sending my order out:Ordering was fine with no issues. Being in New Zealand I expect it to take a week or two for items to arrive but Payment was accepted on the 8th and I got an email on the 21st to say my item had only just been shipped. It was only one set of decals, what was the hold up? Apart from the delay in postage though I would use them again.

Goed bestelproces maar ietwat lange levertijd:Verdere bestellingen zouden kunnen volgen

Bespaarde me """":Goede service, maar bovenal zijn de niet langer geproduceerde Aromaster kleuren hier nog steeds verkrijgbaar, dus kon ik mijn volgende 2 projecten (authentieke kleuren voor een Fins en Frans gevechtsvliegtuig uit WO2) veiligstellen!

Modellbau 1001:De gewenste artikelen voldeden aan mijn verwachtingen en de levertijd kon aanzienlijk worden verbeterd.

A Rocky start but they delivered the product!:One thing I am not used to is a vendor who charges a CC before they ship! This is not the norm here in the US! I ordered a brand new armor kit which they indicated they had in stock but they really did not! It took them 3 weeks, but they did ship the kit and it was received in good condition. Will I order from them again? Yes, but I will inquire about availability first, rather than rely on what is posted on the site. They have a tremendous selection of kits and I believe there heart is in the right place but they do need to pay more attention to updating stock level information on the site.

Slechte klantenservice: Hallo, ik heb 2 mails gestuurd over teruggave van de goederen en creditering van de betaalde goederen, geen telefonische klantenservice voor vragen.

So far, so good:Finally found what I've been looking for - just received the kit, looks good so far.

Good place to shop----:The only thing I could fault is the high cost of shipping---but I know this is a way to keep the kit prices low--a back handed way to keep the bottom line in the black--& stay in business ---

NOTHING ARRIVED:I have still not received the model I ordered so am very disappointed as it should have arrived last week.

Nauwkeurige beschrijving van de goederen: Normale levertijd, goede kennisgeving.

good service no real complaints:Good service no real complaints. It took awhile to get order but apparently it camd from overseas.

purchasing from 1001modelkits.com was an easy and faultless procedure!!:I'm very pleased with my order from 1001modelkits.com and i'll willbe their customer!!!

Levertijd ok Goed verpakt aangekomen:1001 modellbau doet wat het belooft Goederen ok Levertijd ok

Tot nu toe was alles prima: van de bestelling tot de levering ging alles goed, maar de verzendkosten en de verzendtijd laten te wensen over.

Enorme selectie, maar helaas erg duur: ik kreeg cadeaubonnen voor 125€ en bestelde goederen met een zakgeld van ongeveer 100€ = 225€, en ontdekte dat alle artikelen in de catalogus 15€ (soms zelfs 30€) meer kostten dan bij andere online verkopers.

Very pleased with my purchase, would like to make a recommendation.:I would like to recommend that you update your site with the box art of the item I purchased. I know this going to sound anal retentive, but hear me out. The box art for the land rover kit I bought shows an a different version of the WMKI land rover. Airfix has a new cover for the kit which shows the new version of the land rover. I realized after receiving the kit that I already had the kit. Looking at the kit closer I can make it the older version. Now I admit I should have paid closer attention to the kit I was buying (ie kit number). I quit pleased with the service and kit itself. Just recommend updating your site so there is no confusion for other customers int he future. Thanks you.

John Deere Gator Model Purchase Review:I ordered a John Deere Gator scale model for my son and it was shipped quickly and without damage. I did need to dust the model off, though. Good experience!