Klantenbeoordelingen van 1001puzzles

Vrij goed:Het product kwam aan, maar een beetje erg laat en het pakket was helemaal opengescheurd.

2 Monogram modellen 1/32 Flackpanzer 4 en PZ. 4: Hallo, de modellen hier aangekomen ongeveer 2 weken later, was ok, de modellen waren gewoon verpakt, gelukkig niet beschadigd (beter zou misschien worden gevouwen met oude krant en opgevuld, dus meer gedempt tegen het gooien, in de verzenddoos), het was tot nu toe in orde, P.S. Ik mis meer Monogram modellen 1/32 bijvoorbeeld Pz.Wirbelwind, Pz.Grant, Jagd-Pz. 4, Sdkfz 232 Pz.-Spähwagen.

speedily delivery:Good price quality

It worked fine:The decals ordered arrived within the 28 days specified, no problems.

QUALITY PRODUKT:VERY GOOD HELI FOR A LOW PRICE BUT LONG TIME FOR SENDING

Service - EU vs Duitsland:Zelfs na de tweede vraag over een paar artikelen is er tot op heden geen antwoord gekomen. LNF is geen gebruikelijke afkorting in de modelbouw... zelfs niet buiten Duitsland! De beschrijvingen van de artikelen zijn zeer slecht. Ik zou het belangrijk vinden als ik wist wat ik kocht... Een Microflyer als onuitgerust beschrijven terwijl waarschijnlijk alleen de zender ontbreekt is erg onhandig! Sorry, ik ben ook Duitse kwaliteit gewend in de beschrijving...

Geen goederen ontvangen !:Ik heb een levering ontvangen en in de verpakking die ook niet beschadigd was zat alleen lucht. Er is ook geen contactpersoon bij het bedrijf, je moet het bedrijf altijd aanspreken als 1001 modellbau. Je moet vooraf betalen en dan krijg je alleen air, de EU is ver gekomen in Europa, zoiets was er 30 jaar geleden nog niet. Ik kan zonder zo'n Europa. Ik betaalde meer dan 30 EURO voor lucht uit Frankrijk. Nu heb ik hetzelfde model in Duitsland ontvangen met verzendkosten voor 14,95 euro en ik zal nooit meer iets uit het buitenland bestellen.

Good communication:Good communication about delivery, good shipment

Slow Delivery:Overcharged Postage !! NOT delivered by DHL. but by normal postman.

1/72 PilotFigures:Very good product. Took a while getting here, but I did get an e-mail advising that items were in the on the way.

Ongewoon lange verwerking:Item werd aangegeven als ""op voorraad"" en betaling van mijn kant werd onmiddellijk gedaan met Paypal. Desondanks werd de verzending niet uitgevoerd. Na meer dan een week kreeg ik pas het antwoord ""Bedankt voor uw geduld ..."" op mijn mail, waarom het artikel nog niet verzonden was. ...Ik had liever een uitleg gehad, ook een ""Sorry, was niet op voorraad ..."", zou geen probleem zijn. Item arriveerde laat maar goed verpakt en in perfecte staat, geen problemen afgezien van de vertraging in verzending. ...

Not a UK Company-'1001 Modelkits':I was furious that they gave the impression you were ordering from the UK when I fact they are located in France. After almost a week, I got an email to say ""your order is being processed"" say what?! How hard is it to go pick 2 cans of spray varnish and pack them? After another week my item arrived. Why would I wait 2 weeks for an order from France, when I can buy exactly the same product WITHIN the UK. Misleading.

Quite good for rare kits:I've purchased a couple of kits from this site. Both were very difficult to find elsewhere let alone at sane prices. Generally this site is a bit on the expensive side for common kits, but for rare/older kits they generally are cheaper. However, they do have real sales which bring normal kits down to more reasonable prices.In my few experiences delivery has been around 3 weeks from their French warehouse to Ireland. That's a bit slower than most other European sites.No problems to report...

Lange levertijd, slechte communicatie:Zeer lange levertijd, geen reactie op e-mails (pas na een paar dagen)

Nice Decals:I did not know that my order was coming from France, being here in the US and ordering something overseas its a scary undertaking. BUT 1001 delivered, not only did my order come through, but also that everything was there and well. I could chat with them to see if my order was delayed and they always were willing to help me with answers and were very friendly. Thanks again 1001 team.

A Complaint:Not a good transaction ......after two weeks the order had not even exited the 1001 facility, much less being close the being delivered. Four days ago I received a an email telling me it has been shipped and that it would be delivered shortly. (????) I would be receiving another email with a tracking #......nothing yet. This process has been far too long, especially at a the $19.95 shipping cost. Cannot give any whatsoever concerning this transaction.

Where are my decals?:It's hard to rate something that hasn't arrived yet. I wish I could find a tracking number.

Merchandice was ordered and charged to my MC account 22 days ago and there has been no follow up It is stuck in Paris France with no movement:I will never order from this company again. I've dealt with many online companies, but never have had to wait this long for my order. I'm not even sure I'll ever get this order and plan to send a letter to Capital One stating that I never received the merchandise ordered and want my money credited to my MC account. I'm afraid I have been ripped off for the first time ordering online.

Gunstige prijs, probleemloze verzending: Graag gedaan!

From order to delivery takes way too long!:This is my second order with 1001 Modelkits, and again the time from the confirmation to the actual delivery is unbelievably long. My most recent order was made on June 11 and as of this review (July 6) I still DO NOT HAVE IT! It is just a mask for a canopy on a 1:48 scale plane, and yet it cannot be delivered quicker than one month. That is just way too long. My first order was so long in being shipped and delivered that I actually had to reorder the item through another distributor and got it within a few days. Finally my original order arrived, and now I don't need it any longer. Sorry, but something has to be done about processing and shipping orders much faster.

Informatie over de levertijd: de in het artikel genoemde levertijd werd met 3 weken overschreden. De reden hiervoor waren leveringsproblemen bij de leverancier, hoewel een bestaande voorraad werd vermeld.Over het geheel genomen geen groot probleem, maar klanten moeten kunnen vertrouwen op de vermelde levertijden voor bestellingen die op korte termijn worden geplaatst. Verder zeer tevreden over de afhandeling en het contact met de klant.

very good:arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie

Waiting for order:Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.

Excellent products but slow delivery.:The products were exactly as described but delivery was rather slow compared with other suppliers.

Great, except...:Though there was a bit of a delay between when I ordered and when my item shipped, once it was on its way, it got from France to California in under 2 days. I didn't like how the shipper (DHL) sent me updates saying a signature MAY be required. Either it is or it isn't, and I made arrangements to be here when delivery was promised, only to have it show up the next day when I was at work, necessitating my having to pick up my package from the post office. Otherwise my item was perfect, securely packed.

snelle levering:zeer tevreden altijd weerlg

Stressvrije verwerking: Dit maakt online winkelen leuk

Fast Shipping for overseas:Processing time is long but shipping was fast. Made up the time.

Billing error cleared up in jig-time, first class!:My order was shipped 3/29, so has not yet arrived in Canada (which doesn't surprise me) - hence the ""4"" rating. I discovered a price discrepancy between 3/29 and 4/10 and 1001 staff fixed it pronto. Overall impression - very good.

Roco wisselaandrijving defect, geen Duitse website voor klacht:Item werd teruggestuurd naar het afleveradres B2C Europe (België) NVRobert Bosch Str.999D-48268 Greven.

Heel professioneel:...goede prijzen, service, communicatie... maar ietwat lange levertijd als de klant geen tijdsdruk heeft, is hij hier in zeer goede handen...!

Long wait for decals:Going on 3 weeks and order is a no show!

Still have not received the decal package:Have not received the decal package. You have been good in processing order and keeping me I've what I bought.formed but bottom line is I still dont ha

Satisfied:Everything was in order. All is well

I am very unhappy with delivery time.:I ordered a sheet of decals for an older 1:48 scale B-17 kit on 2/10/16. The kit was 90% complete but the kit decals were too old. On 2/18/16 I sent a message requesting status and saying that if the decal sheet was not in stock I would select a different one. On 2/19/16 I received an email saying it shipped and they would notify me of a tracking number. It is now 3/2/16 and I have not received a tracking number or the decals. This is not acceptable and I will know better in the future not to order from 1001 models.

Alles is prima, alleen een beetje onhandig:Alles is prima, alleen een beetje onhandig.eerst Franstalige e-mails ontvangen, daarna Engelstalige.homepage heeft een revisie nodig.

Cheng ho boat:All good. Directions and pieces. Would prefer a recommended color scheme.

Description of product on website is completely misleading:I ordered the 1:72 EDUARD 7503 Figure RFC crew 1917. In their product description: I copied and pasted this from their site:Type of product : Model figuresThe figurines are sold in boxes with several figures: - in the 1:72 scale, the boxes usually contain 40-50 figurine soldiers, or 15 cavalry figurines.In reality, there were only 6 figurines. At $13.99 plus shipping, this is way too expensive and not as described. It was a rip off!

Bestelling Boeing:Alles ging heel goed en de goederen waren uitstekend. Alleen de levering duurde erg lang.

Good product - poor communication with US customer:The model is good quality & arrived within 2 weeks of ordering. However, the email confirmation quoted delivery at 9 months after ordering for some reason. When I called the customer service # with Boston area code to ask about this, no one ever answered the line and the voicemail was in French. Despite not knowing any French, I left a message anyway and never got a response. I emailed as well and did not get a response. This item was for an anniversary gift so timing was important. Glad they came through but if you have a question, you may have trouble getting an answer.