Klantenbeoordelingen van 1001puzzles

Ik moest te lang wachten tot het artikel ...:Ik moest te lang wachten tot het artikel bij mij is tot 30.01 nog niet geleverd is

Suggestion on packaging improvement.:Suggestion on packaging improvement.Communications were excellent. Shipping time was good. The quality of the item-decal set for an airliner-is very good. The decal set is very complete. The painting diagram is a plus. The set came inside a zip-lock bag.My only complaint, and why I gave only four (4) stars, is that the packaging could be improved: There is creasing damage to one part of the decals. I think this will still apply OK, but time will tell. Not trusting to only a padded envelope, but adding a piece of card stock inside the envelope, would be a way to reduce possibilities of postal services transit damages.

Happy of my purchase:Happy of my purchase. The price was good and received it in a good time.

Levertijd zou korter kunnen zijn:Levertijd zou korter kunnen zijn. Anders alles OK!!!

I placed my order on 07/01/2018:I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!

I was well pleased with the paints but …:I was well pleased with the paints but hardly surprising as they were Humbrol which I have used for years. Delivery was quite good considering it was within the Christmas period. I would use this firm again should need arise.

De levering werkte perfect ...:De levering werkte perfect. Ik ben erg teleurgesteld over de inhoud van de doos - het schip zelf. Ik had meer doe-het-zelf werk verwacht en minder geprefabriceerde gestempelde onderdelen. Er werden veel te weinig details getoond op het internet. De beschrijving (tekst) is meer dan slecht en de foto's zijn onvoldoende. Ik heb veel scheepsmodellen gebouwd, maar ik heb nog nooit zo'n gebrek aan transparantie in de foto's en figuren meegemaakt. En dat voor veel geld. WAT EEN SCHANDE!

Order not received:I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas?Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.

Helaas kan ik het product niet beoordelen omdat ik het cadeau heb gedaan. En het zou veel te vroeg zijn om het te beoordelen. De levertijd was vrij lang, ongeveer drie weken, en het geld werd overgemaakt op 30/11/17 toen ik het bestelde. Het pakket kwam aan op 15/12/17. Ik weet niet wat er gebeurd is tussen 30.11 en 11.12 toen het pakket werd aangekondigd, maar het was in ieder geval twee weken. Sorry.

Alles goed:Alles goed. Er waren problemen met de levering, maar de ondersteuning en informatie waren geweldig. Ik heb nooit het gevoel gehad dat er iets mis kon gaan.

Alles OK:Alles OK, levering niet supersnel, maar ook niet nodig.

Levertijd veel te lang..:

I followed their email link to download …:I followed their email link to download my order is processed confirmation plus track my order I clicked on the link filled in the login details error message saying not registered with the company. I now don't know if and when I Will even recieve my order ?.

placed an order November 20th:placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th.Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!

Good communication on order status with …:Good communication on order status with prompt delivery.

Verwerking was goed:Verwerking was goed, reactie op leveringsstatus was snel. Helaas erg lange levertijd. Voor de volgende keer weet je dat en kun je je erop voorbereiden.

Enigszins lange levertijd: De levertijd is enigszins lang, maar verder is alles prima.

I am very satisfied with the product I …:I am very satisfied with the product I orderred. My only concern was the delivery time, taking a little longer than what I had anticipated. But overall I am very satisfied with 1001 models and will buy from them again.

Jolly good, but be prepared for a bit of a wait for delivery.:After I'd ordered from 1001 (due to the very competitive price) I read the Trust Pilot reviews which made me wonder if I'd done the right thing. However, although the model car was delivered with all the speed of a glacier - 11 days, in these days when we're used to instant gratification - and after four emails (one duplicated) letting me know they were dealing with my order and had posted it about five days after receiving it, everything was OK despite the contents rattling inside the outer packaging box. (A little more scrunched up paper next time chaps!).Thus, all good, but be prepared to be patient while waiting for your order to be delivered

Levertijd is volstrekt onaanvaardbaar:Levertijd is volstrekt onaanvaardbaar. Verpakking ziet er gebruikt uit.

115481 Placed on 11/01/2017 20:04:50:115481 Placed on 11/01/2017 20:04:50As of this writing I am still waiting for this order to arrive. I realize 1001 Modelkits has no control of the postal system so technically I cannot hold them at fault for this large delay. However, after seeing many complaints about orders not being received at all or seriously delayed I would expect that 1001 Modelkits would make other arrangements to insure the best possible customer service. I believe most customers would pay an extra fee for some trackable shipping service that would hopefully avoid these types of situations.Postscript...the order arrived the afternoon that I posted this review. Thanks!!

Easy to find what I needed and great …:Easy to find what I needed and great selection.

Excellent selection and speedy …:Excellent selection and speedy delivery-even trans-Atlantic. Sometimes a bit pricey, other times prices better than local shops.

Zeer lange levertijd..:

This is the first time I have purchased …:This is the first time I have purchased from this company after I had ordered my goods I looked at some of the less favourable reviews about delivery and the wrong goods being sent As the time went on I got nervous about my goods turning up and sent them a stiff email then the next day my goods turned up well packaged and as ordered it took a week from start to finish that for me is to long especially as all the kits I ordered were tagged as shipped in 24 hours in stock so I might use them in future if they have a kit I can't find at my usual model dealers on line but at least these companies you order one day and you get it the next but as I say the goods did arive in the end.

Poor Order Fulfillment Process:Order placed & paid with PayPal 10/3. No communication or delivert by 10/23, when I inquired only to find one item out of stock. Asked for refund to PayPal for that item, got a future sale voucher (fat chance) instead. Got that cleared up, they asked if I still wanted item that was in stock. Cancelled order in frustration, no credit to my PayPal to date, handed it to them for resolution. Customer Service people very nice, polite but company procedures hamper them resolving problems. Ordered from them once before with no issues two years ago, perhaps sales are now so good they can afford to kick a couple customers to the curb.

Alles werkte prima:Alles werkte prima, alleen de levertijd was een beetje lang.

No comms from Vendor until PayPal intervened:We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.

Levering veel te laat zonder enige indicatie/uitleg:De levering vond pas een week na de afgesproken datum plaats, wat al vervelend was aangezien de levertijd het doorslaggevende argument was bij de keuze voor de online shop. Daarnaast werd ik niet geïnformeerd over de vertraging en werkt de tracking via de website van 1001 Modellbau ook niet.Bij navraag over de vertraging en de problemen met het volgen van de bestelling kwam er alleen een standaard tekst terug, ik probeer de klanten altijd zo snel mogelijk tevreden te stellen.Maar de goederen zijn uiteindelijk (veel te laat) aangekomen en in orde. Reactie op de reactie van de verkoper: De bestelling is geplaatst op 24 september en is direct betaald via PayPal (ik heb de orderbevestiging). De levering op 07.10. vond dus 13 dagen na de bestelling plaats. Veel later dan aangegeven.

Excellent product and prompt and …:Excellent product and prompt and friendly sevice. Slightly slow delivery but who can help the post. Thanks 1001 Models ??

Has'nt changed much over the years…:Took longer to arrive than I would have liked, however they look the business to me. Very good

Kit is het geld niet waard:De levertijd was extreem lang. (14 dagen) Het artikel laat veel te wensen over. Het beste zijn de stickers. Naar mijn mening is het model het geld niet waard. Ik zou het zeker niet opnieuw kopen.

delivered when you said it would:delivered when you said it would. No problems at all

1001 Maquettes:I felt that there was not enough communication on the status of my order. I had to ask more than once only to be told it will be shipped shortly which told me nothing. It left me with no confidence that the order would ever be shipped.On value for money I felt that I have been ripped off on price as your selling price was£55 whereas Welsh Models who supplied the kit sell it for £39.27 which is 40% more which is why I am saying I was ripped off by 1001 Maquettes. I would not use this company again. In future I will buy direct from Welsh Models.

Thank you:Thank you. Items all arrived in good order. Perhaps a confirmation of an ETA at the start may be a good idea. Will order again when required.

Alles is prima.Alleen de verzendroute voor ...:Alles is prima.Alleen de verzendroute voor een brief van drie weken is relatief lang in deze tijd.Voor de rest altijd blij om terug te keren.

Ik heb voor het eerst iets besteld ...:Ik heb voor het eerst iets besteld en ben zeer tevredenMfGSchemmel

goederen waren absoluut in orde ook super ...:goederen waren absoluut in orde ook super verpakt maar lange levertijd hoewel artikel is volgens voorraad in voorraad .

Couldn't get in contact:Couldn't get in contact, answer machine always they were closed.Late on on delivery. Product was fine

Heller te20 kit excellent.took 3 weeks …:Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h.onest review