Klantenbeoordelingen van 1001puzzles

Very good service:

gloucester gladiator kit:Sourced a mode I couldn’t find elseware. Delivery time longer than some but ithadto come from France.

Onvolledige levering van mijn bestelling artikelnr. HELL52904:Op 25.01.2019 heb ik artikelnr. HELL52904 besteld (factuurnr. DE146167, bestelnr. 156103).Helaas merkte ik dat er 3 kleuren niet geleverd waren (nr. 11,166 en 209).Ik heb op 11.02.2019 per e-mail over dit gebrek geklaagd en tot op heden niets van u gehoord. U had mij geantwoord dat u deze zaak onmiddellijk in behandeling zou nemen. wanneer ontvang ik mijn ontbrekende kleuren?

Overall Poor Service:Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.

This used to be a great web sight.You…:This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!

Ik had gisteren graag mijn artikelen gehad:Goed spul, super veel artikelen!

Had a problem with my zip code:Had a problem with my zip code being wrong don’t know how it happened but it got fixed and the product was sent again at no charge to me.

Verzendproblemen!!!:De goederen zouden zijn verzonden, maar het zendingsnummer is onbekend bij DHL.de, bij DHL.com staat de zending nog steeds (al 10 dagen) in Le Harve. De klantenservice kan al 5 dagen geen verdere informatie geven!

Buitenverpakking had stabieler...:Buitenverpakking had stabieler gekund. Pakket was ongeveer 1 week onderweg!

Easy to use on-line shopping:Easy to use on-line shopping. Good source for hard to find products.

OK maar traag:Alles OK, levering erg traag... (

Good price, long wait on shipping:Good price on hard to find item. I knew shipping would take a while from France, however, I paid for the faster DSL shipping with tracking and it still took about a month and the link to track the package never worked.

Snel en betrouwbaar: Als twee zendingen worden gecombineerd, kunnen de verzendkosten op één factuur worden opgeteld. Voor de rest zeer goede afhandeling en snelle, betrouwbare verzending.

Disappointing experience:Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery

Good service.:My small order for acrylic paints was dealt with promptly and well. I shall consider 1001 Modelkits when placing further orders for modelling supplies.

Where are my decals:Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it’s already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you

Verzendproblemen, verder goed!:Duidelijk en goed bestelproces.Helaas was ik niet tevreden over de verzending. Er zijn drie verzendmethoden. Ik koos voor de middelste, iets snellere (2-4 dagen, met trackingnummer) Helaas ontving ik het pakket pas 9 dagen later. Als dit probleem kan worden opgelost, zou ik graag weer bestellen.

Very good service but wasn't happy…:Very good service but wasn't happy about the additional charge for using pay pal.Delivery took slightly longer than expected but that's more to do with postal services.Kit was well packed and packaging was very strong and sturdy. Would definitely use 1001 model kits again especially for hard to find European model kits. Have already recommended them to friends.

De bestelling werd verwerkt...:De bestelling werd zonder problemen verwerkt. Maar het feit dat er kosten in rekening worden gebracht voor Paypal is niet bepaald prettig!

I WAS IMPRESS WITH YOUR STORE:I WAS IMPRESS WITH YOUR STORE, BUT I NEVER RECEIVE MY ORDER YET.

Just what I required:Just what I required, delivery excellent, quality goodThanks

A great product:A great product, quick and easy to order and fast delivery.

Werkte als een charme!

Model best ok...:Kreeg de verkeerde kleuren... En een boek in het Frans (er stond niet dat het in het Frans was)... Model is op zich ok

Goederen in orde:Goederen in orde, goede prijs-kwaliteitverhouding, graag weer, MAAR, waarom moeten twee sets platte borstels en een klein afplakbandje in een grote doos geleverd worden. Waarom niet gewoon een grote envelop?

Slow delivery and I was bombarded with…:Slow delivery and I was bombarded with emails in French. However, the actual products I ordered were packaged well and of good quality which is the main thing.

Ordered merchandise on 10/07/18:Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.

great service and value:

Vervelende leveringsvertraging!:Helaas kwamen de opgegeven leveringsdata niet overeen met de daadwerkelijke levering. Na de aankoop werd een latere leverdatum vermeld in de orderbevestiging, de daadwerkelijke levering was nog later dan vermeld in de orderbevestiging. Dit was erg vervelend aangezien het om een verjaardagscadeau ging dat dus niet op tijd geleverd werd!

Ik werd keurig op de hoogte gehouden…:Ik werd keurig op de hoogte gehouden van de status van mijn bestelling en de kwaliteit van het gebodene stemde overeen met mijn verwachtingen.

I am still waiting for items to be…:I am still waiting for items to be delivered!

** Sterren daarom:** Geen van beide kreeg info dat het bestelde niet op voorraad of beschikbaar was op het moment van bestellen. Ik kreeg alleen een e-mail toen ik het vroeg. Het was nog een kleine week voor de levering. Levering zonder buitenverpakking, gewoon verpakt in zwarte folie, hoewel er drie puzzels waren. Gelukkig zonder schade aangekomen. Al met al niet bevredigend.

The model came save and sound:The model came save and sound. And ordering the item was easy to order.

Poor execution:Poor execution - I ordered online and chose Dhl shipping so that I would receive the item in time but my item was shipped regular mail and will definitely arrive much later than promised.

Excellent received my order,and in good…:Excellent received my order,and in good time thankyou.

I sent off for the Douglas Bader…:I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .

This was the only online hobby store…:This was the only online hobby store where I could find HGW scale seat belts. (That's not to say there may be others.) I placed my order thinking that the store was in the United States. It was only after the three weeks it took for the items to arrive that I realized the online store is located in Europe.Otherwise, a successful online purchase.

Why does it take so long for delivery of my order?:Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them?Why did you not forward to me the tracking number of my order as you said you would do?Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)

I ordered an item and received it…:I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience.Ken

Not very impressed with the shipping:Not very impressed with the shipping1 told it was going out DHL,, it did not.2 two weeks wait for shipment3 shipment was not boxed but wrapped with thin black plastic4 the boxes inside plastic wrap were crushed on one side, and plastic wrap was torn open.This is the first time that I have had a problem hopefully the last, all other orders were great.