Klantenbeoordelingen van 1001puzzles

NO GOODS:Very bad customer serviceEmailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than onceLike other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders

Non Arrival of Goods:Order acknowledged by 1001 kits on 19/08/2015.Chase e-mail to their customer services sent 16/09/2015Still awaiting goods or a response to my e-mail

Niet weer:Besteld op 01.09, direct betaald. Maar tot op heden geen goederen aangekomen. Je kan ook het verzendnummer doorsturen naar de klant, maar dit is niet het geval. telefoontjes worden weggedrukt en als je ze aanschrijft geen reactie. Geen aanrader dus.

very good:i wuz very pleased will deal with them again

Très content:Bien arrivé en bon état parfait très satisfait

Great seller !:Very good prompt service from trusted retailer

Bestelproces en levering van 1001 modellbau verliepen vlekkeloos:Het hele aankoopproces (internetbestelling, betalingsverwerking en levering) verliep vlekkeloos. Goederen onberispelijk. Een kleine opmerking: De periode tussen het bestelproces en de betalingsherinnering was een beetje te kort, omdat er rekening moet worden gehouden met tussenliggende tijden zoals vakantie, banktransacties direct in het bankgebouw - als je buiten woont, ga je niet noodzakelijkerwijs elke dag naar de bank -. De wil om te betalen is er.

Absoluut top professionele afhandeling: ik heb lang gezocht naar bepaalde huispakketten in 1:87 en vond hier wat ik zocht. bestellen was eenvoudig en ik werd snel op de hoogte gehouden van de status van mijn bestelling. De verwerkings- en verzendtijden waren in overeenstemming met de informatie die bij de bestelling werd gegeven, ik ben zeer tevreden en zal zeker opnieuw bestellen!!!

Verkeerde goederen en geen reactie van de verkoper:Verkeerde en inferieure locomotief geleverd, noch digitaal noch met geluid. Verkoper reageert niet, Paypal kopersbescherming ingeschakeld, ik zal hier nooit meer iets bestellen!

Seafury FB11:Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.GlendinningTruro.Cornwall

Ik heb nu voor de 2e keer iets besteld en ben zeer tevreden, dank u: ja ik heb uw adres aan mijn collega's op het werk gegeven en ik ben zeer tevreden.

Nothing to worry about:I was initially worried that my order had been forgotten (it had been ""processing"" for almost ten days), but the item came in about 2 weeks, exactly as ordered. I'm really happy with my purchase, especially since they had a 15-year-old item that is incredibly hard to come by!

Took forever, item labelled incorrectly, terrible service.:Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak french. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

Outsatanding.:Your service was outstanding & your prices were just right. Looking forward to ordering more items at a later date & time. Again Outstanding.

Pathetic:You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

Internetbestelling van1001 modelllbau:Snelle, professionele afhandeling van de bestelling. Zou zo weer bestellen.

Great!:Thank you for your great service and support as always!

False advertising, slow shipping, lack of communication on order status.:I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone)Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company.It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.

Poor: only received half of my order!:I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model.Thanks

Takes FOREVER !:Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

NOOIT MEER: De detailhandel klaagt over slechte verkoop! De klant klaagt over de detailhandel!

great:everything went smoothly and quickly , great service

total con:This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

Caracal EC-121 Decals:Internet search for EC-121 decals brought up 1001 Models, always a wee bit wary of ordering from a company I have never heard of. The prices were in USD and it was a .com therefore I assumed I was dealing with an American company and they are normally great. Not until I had paid and checked out did I realise this company was in France, not to worry every bit at good as an American Company and even quicker, well it's just across the channel innit !

Alles in orde:Alles in orde, lange verzendtijd maar gezien het feit dat de goederen uit Frankrijk kwamen al OK.

I ordered a thing, they sent me the thing...:Sure, merchandise could always be a little cheaper, shipping could always be a day faster, but I have no complaints. My merchandise arrived as advertised, in a reasonable amount of time, and I was able to track it when it shipped.

Bestelling nooit ontvangen:Ik heb mijn bestelling op 18.01.2015 geplaatst en meteen betaald, maar nooit iets ontvangen.De klantenservice nam pas op 4.02.2015 contact op nadat ik al een paar e-mails had gestuurd.Hier is de formulering van de e-mail:Sorry voor het late antwoord.Ik heb contact opgenomen met onze logistiek medewerker over uw bestelling.Ik zal u zo snel mogelijk antwoorden met meer informatie.Met vriendelijke groet,De klantenservice1001modellbau.deSindsdien heb ik niets meer van hen gehoord, hoewel ik nog een paar mails had gestuurd.Ik vroeg hen mij mijn geld terug te sturen of de goederen.Conclusie, geld weg, geen goederen.Nooit meer bestel ik hier.

Books rcvd of high quality.:Both books feature two rather obscure British warplanes. Both were richly illustrated and were concise and to the point. The Bristol Brigand Book of the warpaint series was especially good. Covering 3 variants of this late war airplane, it did not disappoint. The only burr under the saddle was the length of time it took to receive seemed awfully long almost 3 weeks or so. I know the warehouse of origin is in France and the may have saved a considerable amount of time .by direct shipping to the end user. Im thinking that they probably consolidated other orders in with mine sending it to AR and distributing it there. Well the most important thing was getting 2 books I desired for a long time and waiting x time is a trifle. Next time I'll know what to expect. Thank YouMartin Gherardi

Quality products at excellent pricing!:The range of products from the multiple manufacturers gave me the best chance of obtaining exactly the item's I needed. The line chosen produced unbelievable quality and detail. I plan many more purchases, very soon.

Excellent service!:I liked the website, buying and shipment process. All was great!

Ik ben zeer tevreden: snelle levering, alles werkte geweldig.

My first experience with 1001 Modelkits.:My first purchase with 1001 Modelkits was, as with all online buying experiences, a leap of faith. I was purchasing a photo-etch add-on for a model kit I was planning on building soon. 1001 Modelkits website was easy to navigate, and I quickly found what I needed. I paid for my purchase via Paypal and hoped for the best. Every step of the process was confirmed by email, from my ordering on 3/13/2015, my purchase shipping, it's delivery to 1001 Modelkit's U.S. distribution center, to it arriving at my doorstep on 3/28/2015. My purchase was professionally packaged and was in great shape when I opened it. My first experience with 1001 Modelkits was an excellent one, they are fast and professional. I will definitely be purchasing items from them in the future, Thanks 1001 Modelkits!

Disappointment:I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

My grandson was ""thrilled"" with the items that I purchased for his Birthday.:Product was great and service very speeeeeeeeeeedy !!

excellent service and quality products:Order arrived in good time, no hassle purchase reasonable prices would reccomend to anyone

1001 Modelkits:I bought the translucent gren enamel to paint clear plastic canopies for warhammer 40k models. It arrived when they said it would and worked great.

Ik was dagen op zoek naar Germania decals totdat ik gelukkig 1001 Modellbau vond op het internet. Decals geweldig, prijs ok, levering ok. Ik kan dit bedrijf aanbevelen. Groeten Hermann

1001 Modelkits delivers on Nautilus Models Project Mercury display stand!:1001 Modelkits was very affordable, speedy and professional throughout in their sale and delivery of the Nautilus Models NAU-6201L wooden display stand for the 1/12 scale MRC/Atomic City Project Mercury Spacecraft model. Ordering, follow-up notifications, and delivery were all very smooth and flawless! Would highly recommend!!!

Het werkte echt goed en ik ben helemaal tevreden - ook met het figuur - vanaf het moment dat ik bestelde tot het moment dat het aankwam, waren er geen problemen en de communicatie met de expediteur was goed, ze bleven de status controleren. Ik ben helemaal tevreden. Nogmaals graag gedaan! Pommi

Thumbs up!:Selection, prices and speed were great!