Klantenbeoordelingen van 1001puzzles

Really nice company to deal with:Really nice company to deal with. I have ordered items from them several times and they are always easy to deal with and keep you informed on the item shipment and arrival time. Highly recommended.

Tot nu toe niks geleverd en totaal niet bereikbaar:Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag, 21 september, heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen.Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen.Blijkbaar reageert het bedrijf wel op reviews hier. Dus, 1001hobbies, kunnen jullie aub uitleggen wat jullie aan het doen zijn??Edit:Op mijn mail van 7-9 hebben jullie gereageerdOp mijn mail van 8-9 hebben jullie niet gereageerdOp mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeldOp mijn mail van 18-9 hebben jullie niet gereageerd.Wat betreft jullie telefoonnummer 31 85 80 81 159:Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail.Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn.Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail.Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.

Goods arrived in a timely fashion…:Goods arrived in a timely fashion packaged well

Great kit and quick delivery:

Very pleased:Very pleased, fast service and shipping. I am in the USA and very pleased with finding what I wanted and the amount of time it took to arrive.

Goed zo!:Het artikel is erg leuk!

Good service:

Great buyer experience:Great buyer experience. The shipping was fast considering it was shipped from Europe and all products received were as advertised. Will buy from them again.

Update,,, received package on October 13 . It took approximately 9 weeks wasn't sure if I would ever see it everything was fine:Have not received package,, three weeks out so far. Cannot get any info as to whom the delivery company is ,, ie,,USPS,FedEx, UPS,, etc etc etc..I do have info that my package has arrived in the US,,???not impressed !

They advertised and shipped the wrong…:They advertised and shipped the wrong item. Then they suggest I pay to return it, then they stop responding to email. I will not pay to ship and then pay again to return an item that I did not order. Not very good customer service.

Found desired item at 1001 Modelkits:I looked everywhere in the USA for this item. It was either sold-out of no longer in production. My search lead me to 1001 Modelkits in France. They had a Ki44 that was out of production and hard to find anywhere, THEY HAD THAT TOO !! I needed a Eduard interior set for the 1/32nd Hasegawa Ki61, and there it was, Ordered up and in about a week I had it on my doorstep.Thanks to all at 1001 Modelkits for helping me finish my model.Respectfully,Kevin BurkeUSA

We are thankful:We are thankful, for very prompt and careful service in the delivery of our ordered items. The products, we've received have been as catalogued and they have exceeded expectations. The variety of merchandise, available, through this company is quite amazing. We wish them the best in continuing to do so.

A little fucky to start with but…:A little fucky to start with but everything ended up great. Pretty fast shipping to North America. One of the only places with these items in stock.

very satisfied customer.:The order arrive on time and in perfect condition. The product is, as described and is of excellent quality. No complaints and I wouldn't hesitate to place a repeat order in the future.

Het artikel is beschadigd, ik kan het niet terugsturen via mijn klantenaccount, geen van de telefoonnummers werkt en de klantenservice via e-mail krijgt ook geen contact. Ik wil het artikel terugsturen en mijn geld terugkrijgen! Het is geweldig dat er een 30 dagen retourmogelijkheid is - maar je hebt er niets aan als je niemand kunt bereiken via telefoon, e-mail of klantenaccount! Bestel gewoon niets!!! EDIT: Na mijn recensie op dit portaal heb ik nu een e-mail ontvangen en kan ik het artikel terugsturen tegen betaling van de verzendkosten. Zowel het artikel als de verpakking zijn echter beschadigd (ik had foto's bij mijn e-mail gevoegd), wat waarschijnlijk de schuld is van de fabrikant en het verzendbedrijf. Echter, de verkoper en niet de koper is hiervoor aansprakelijk (ondernemersrisico en kopersbescherming), vandaar dat de verkoper de verzendkosten voor zijn rekening moet nemen. En beide telefoonnummers (0308 09 35 7 83 en 49 692 045 79 231) werken niet.

The transaction and delivery was quick…:The transaction and delivery was quick and easy. The product was exactly as advertised. Will definitely recommend to friends and family.

I have not received my order yet:I have not received my order yet. Very slow delivery!!

NOT IMPRESSED!:I've ordered a few things and was kindly given a £5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED!My last order was accepted and one model was delivered but the second is ""out of stock"". I was not told this until after delivery. NOT IMPRESSED!I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED!I will not be using 1001 Modelkits again.

Customer service was exceptional:Customer service was exceptional, they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!

Great site, quality product and fast delivery:Had been looking for a good 3d metal puzzle everywhere (that wasnt shipped drom the USA) and only found it here! Fantastic product, a gift for my architect colleagues, and arrived really quickly despite covid delays. Highly recommend.

I would have given them no stars if I…:I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.

Zeer leuke producten:Zeer leuke producten, zeer goede service en uitstekende communicatie!

This model arrived missing a major part…:This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.

The model kit arrived safely:The model kit arrived safely, in very good condition and in a timely way.

Excelente:Todo perfecto y rápido, el producto espectacular y la atención excelente, recomiendo la tienda 100 %.

Zeer slechte winkel!!:Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Very fast shipping to the United…:Very fast shipping to the United States. Packed very well no damage

alles is in orde!

Onderdelen waren zoals beschreven:Onderdelen waren zoals beschreven, levering was snel en soepel.

A positive experience:The website was well organized and the purchase was delivered with efficiency. A very positive experience!

very good:always satisfied with them

Communication was excellent:Communication was excellent, except I didn’t realise kit was coming from France! Couldn’t fault updates from 1001 crafts but dealing with the Post Office here was a bit of a nightmare, due to COVID 19 restrictions

Got everything what I ordered on time:Got everything what I ordered on time. What else could I ask for? Nothing. Thank you for a great job.

Great service!:

Everything arrived on time and intact:

I am slow starter.:I am slow starter, so sometime fail to get needed goodies for modeling.Your shop occasionally fill the demands, though as a result the purchase always not so economically but managed to getbadly needed goodies.Thank you very much.

They shipped to the US when Great…Why:They shipped to the US when Great Britain wouldn't

Ik heb nog steeds niets ontvangen:Ik heb nog steeds niets ontvangen. Ik verzamel echt veel. En voor het eerst via jullie. Ik ben bang dat ik alles kwijt ben. Met vriendelijke groet, Joeri Vink.

Had no issues:Had no issue delivery scheduled on time very satisfied. Thank you

Prompt delivery:The selection and prices are very good. The order arrived quickly and in good condition. Will order from 1001 Modelkits again and recommend them to others.