Klantenbeoordelingen van 1001puzzles

ik ben zeer tevreden:

Alles goed geregeld:Alles goed geregeld, de puzzel veel eerder gehad dan verwacht

Great products:Great products, good comms and fast delivery.

The kit arrived in good time for…:The kit arrived in good time for Christmas despite general postal delays due to COVID and the component parts of the kit are of good quality. It was well received as a gift.

Hallo, verbeter alstublieft de service!:Hallo, mijn bestelling werd een paar dagen voor Kerstmis geplaatst. Het was geen probleem dat de levering zou worden vertraagd - vooral vanwege de feestdagen. In de dagen daarna kreeg ik echter steeds e-mails met de vraag om de bestelling af te ronden, ook al had ik het bedrag overgemaakt. Ik kreeg geen antwoord op mijn e-mails. Pas na contact met Paypal kwam er een korte reactie. Toen ik voor Kerstmis de bestelling plaatste bij "1001Modellbau"" was ik in de veronderstelling dat het een Duits postorderbedrijf voor modelbouw was. Als ik had geweten dat het bedrijf in het buitenland was gevestigd, had ik de bestelling niet geplaatst. Vanwege het huidige probleem met Covid-19 laat ik bestellingen waar mogelijk altijd afleveren bij pakstations (die door DHL worden beheerd). Bij Duitse retailers is dit meestal geen probleem. Door negatieve ervaringen weet ik dat levering vanuit andere Europese landen aan pakstations vaak niet mogelijk is - om wat voor reden dan ook. Dit is ook het geval in dit geval: hoewel er een Packstation staat vermeld op het afleveradres, zijn de goederen verzonden door dpd. Het is mogelijk dat de zending verloren gaat als het maar om een paar euro gaat, maar bij een orderwaarde van rond de 100 euro probeer ik mijn geld terug te krijgen. mijn suggesties voor verbetering: 1. het bestelproces beter organiseren, 2. beter communiceren met klanten, 3. leveringsvoorwaarden duidelijk formuleren of logistieke partners duidelijk aangeven bij de bestelling.

I am aware of the complications of the…:I am aware of the complications of the holidays & Covid that may affect shipping ... but my order from Dec 10th has not arrived yet as of today (Dec 31st). Therefore until my order arrives it is impossible to give a positive review.

Everything excellent:Everything excellent! Thank you!

item in perfect condition and very…:item in perfect condition and very quick in the delivery

netjes en goed afgehandeld.:netjes en goed afgehandeld.van de vertraging ben ik ook netjes op de hoogte gehouden.ik ben zeer tevreden.

Not happy:I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.

Don’t waste your money, chances are you won’t ever receive purchased items:Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don’t waste your time or money , they are awful.

got what i wanted without any…:got what i wanted without any issues,delivery fine even though during festive season

Geachte heren:Geachte heren , de aan mij geleverde goederen zijn in uitstekende staat , de informatie over het leveringsproces heeft mij zeer bevredigend en dankbaar geïnformeerd !!! Ik kijk uit naar een volgende bestelling en een succesvolle samenwerking !!!

Een echte aanrader!:Ik heb de detailset voor Saab J-35F Draken schaal 1:48 besteld. De levering was binnen een week in Oostenrijk - ondanks Kerstmis. Ik ben ook op de hoogte gehouden van de voortgang van de levering. Geweldige service. Ik zal opnieuw bestellen.

Great product range and quickly…:Great product range and quickly delivered.

Still waiting:I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn’t understand it. It is December 29th and I still haven’t received the model. My uncle alsoOrdered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. ThisWas the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don’t even know if it’s still coming or if I lost my money. I choose your company because of all the good reviews.

I still have not received my order:I still have not received my order. I have no idea where it is or anything.

I have not received my items:I have not received my items, nor have I received any indication that I will.Update: They did not bother reading my name, and they sent me an additional email asking to complete my order for which I already paid.

Still waiting for my order!:I haven’t even received it yet and I’m being asked to write a review! Ordered some Jaws notepads weeks ago as an Xmas present and still not turned up. Have since read really bad reviews - wish I’d seen them before I ordered

You sent me the wrong order:

Alles OK behalve de lange levertijd:

Item purchased was just as shown…:Item purchased was just as shown online, arrived on time.

I have not yet received my package…:I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.

Prima ,geen enkele opmerking.:

Order Shipping/Delivery time too long to the US:I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process.It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

Prima service:Prima service. Snelle levering

Super service:

Goederen nog niet aangekomen 27.12.20 (meer dan 18 dagen):Goederen nog niet aangekomen (vandaag 27.12.20) Re.v. 09.12.20 (meer dan 18 dagen). Pakket aangekomen op 28.12. met verkeerde goederen!!!

Wc papier van den aldi:De aardappelen waren heel lekker

Ik zal hier nooit meer iets kopen:Ik zal hier nooit meer iets kopen. Geld was niet aangekomen, hoewel ik een ontvangstbewijs van de bank had. Dit bedrijf is telefonisch niet bereikbaar. Nadat ik een zeer duidelijke e-mail had geschreven, vonden ze mijn geld en vertelden ze me dat de goederen zouden worden verzonden en toen duurde het slechts 3-4 weken en kwam het pakket aan!

Thank you so much:Thank you so much. The item (Ukrainian house)arrived quickly to the United States and was very well packaged.

Far from happy:Far from happy, I ordered on 2/12/2020 and my order was showing as in stock on your website, you took my payment immediately, a week later I received an email saying you where waiting for a delivery from a supplier, so it wasn't in stock, I then received an email to say my order had been despatched on 16/12/2020 with a tracking number, the tracking shows that the courier has not received the parcel yet, so this will not arrive in time for the present it was intended for. I will never use your company again

Goede service en snel in huis:

Good Service:Good Service! Arrived well packaged and fast! Buyer from the UK

Order not received:I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.

Na 3 weken nog niets ontvangen:ik heb een bestelling gedaan op 3/12/20. Op 4/12/20 was het geld al van mijn rekening. Vandaag op 23/12/20 heb ik mijn bestelling nog steeds niet ontvangen. Ik heb al een 4-tal mails gestuurd en krijg doodleuk het antwoord dat het pakket wordt verzonden. Ik weet niet hoe lang ik nog op het kerstcadeau voor mijn kleinzoon moet wachten! Wat ik wel weet is dat ik nooit meer iets bij 1001hobbies zal bestellen.

Not impressed:Ordered products and didn’t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn’t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest people to buy from.

Delivered as Promised:Communication is hard no question. But after my first experience, all I can say is that they delivered to the T's and dots.Yes I will use 1001 hobbies again

Great service all arrived on time:

Correcte afhandeling:Correcte afhandeling! Uiterst zorgvuldig en veilig verpakt zodat geen schade kan ontstaan. Top!