Klantenbeoordelingen van 1001puzzles

Lange leveringstijd.:Lange leveringstijd.Had WWI Belgische cyclisten besteld en heb Duitse gekregen.Voor de rest heel tevreden.

Pakket is nog steeds niet aangekomen ??:

snelle levering:

Only place i could find part for old…:Only place i could find part for old R/C Helicopter. Amazed at charge for using PayPal. Took a while to arrive. But i got parts i did not think i would get.

Lange verzendtijd:

Site worked well:Site worked well, nicely packed. Delivery 12 days from France>UK. Brexit? Covid?

My purchase sent to wrong country I…:My purchase sent to wrong country I sent many emails explaining wrong address but was ignorned. It cost me 100 sterling pounds in total to get my parcel directed to correct address very disappointed

Sent the wrong plane, feel duped:Hi,Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....

It isn’t fair price to pay for…:It isn’t fair price to pay for avHobbymaster diecast, this company ask almost double the price!! ??

mooie bouwdoos en op tijd thuis…:mooie bouwdoos en op tijd thuis ontvangen

Order Number LZNR70WXX:I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes.Hermes Tracking Number 551639530371039..Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important.Needless to say, despite trying to contact you, I haven’t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.

23 januari bestelling gedaan, niets ontvangen:23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.

Did not reciv my order:Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.

ALLES HET BESTE:

the photo etch looks fantastic four…:the photo etch looks fantastic four stars is bacause there was no instruction sheet

De zoektocht naar een geschikte kleur voor het model was...:De zoektocht naar een geschikte kleur voor het model was negatief.

Hele goede service:Hele goede service, fijn dat er een brievenbuspakketje van gemaakt is, ik werd goed op de hoogte gehouden, alleen jammer dat dat grotendeels in het Frans was.

Geleverd, maar koste veel moeite:Heb via deze site een model gekocht. Bedrag is afgeschreven van mij n creditcard. Daarna ondanks herhaaldelijke pogingen tot contact geen nieuws meer gehad. Geen bevestiging. Geen nieuws over verdere afhandeling. Telefoonnummer op de site werkt niet en geeft in het Frans aan dat je maar moet mailen.Hoop dat het goed komt, maar krijg inmiddels een slecht gevoel bij de afloop van mijn aankoop hier. Zeker nu reacties op vragen uitblijven. Wil deze ervaring als waarschuwing hier delen.Update: 10/3: pakket is na veel gedoe geleverd. Er zou een computerprobleem zijn geweest....

2 weeks for items to arrive website is…:2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly

Very poor service and no communication:Thank you for your reply. Does this mean that you will cancel the order and refund my payment?My parcel has been sent to me, but was then returned back to 1001 Modelkits because the paperwork wasn't correct. I have no idea what has happened to it now - I have emailed them twice but have had no reply. This is very poor service and is a big disappointment. It was my first order from them and I doubt if I will order again. The complete lack of communication, apart from automatic messages such as this request to rate them, is the biggest problem. I just want my order to be delivered!

I have still to receive my purchases:I have still to receive my purchases, I was advised delivery would be on 5th February but that did not happen. I was then advised it would very soon but still waiting for delivery to take place. No further correspondence from seller. Still waiting for delivery.

SCAM:They claim to have never received my payment, even though all the information was correct and my bank confirmed that I sent the payment. They spam mails that I say ""it appears we haven't received your payment"" and when you try to solve the issue they just stall. DO NOT BUY FROM THEM!

Delivery time FAR TOO LONG!:With a .co.uk website and a UK contact number, assumed it was a UK based company as nothing to give true location obvious on website. MISTAKE. Ordered two in-stock items on 23rd December and received 9th February. Far too late to be of any use and ignored all my polite requests to cancel order and refund. Accept Brexit excuse but expected delivery delays should be made much more obvious at time of order. Covid is not acceptable as every other supplier is managing perfectly well. Will not trouble them with my business again.

Moest ik even wachten maar uiteindelijk…:Moest ik even wachten maar uiteindelijk alles is binnen gekomen. Binnen waren de dozen een beetje beschadigd maar de figuren waren compleet en goed. Zeker voor herhaling vatbaar.

Took 2 months and multiple complaints to get item:Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.

Not worth buying.:

Ordered roughly £50 of paints in…:Ordered roughly £50 of paints in December.It’s now February, and they still haven’t arrived.I will not be attempting to buy any paints from this company again.

Slecht:Slecht! Geen andere woorden voorIk heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terugik zal daarom hier ook nooit meer bestellen!Wat een slechte service

Complete afzetterij:Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.

Onvolledige levering: De levering is niet volledig. De stickers zijn niet geleverd. De levering staat als compleet in het systeem. Dit is vervelend omdat het een eerste bestelling was. Komt er een volgende levering? Of blijf ik met het verschil zitten?

This is one of the very few online…:This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner.One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list. I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.

Had a delivery that was damaged on…:Had a delivery that was damaged on arrival. After contacting 1001 models, they replaced the item, free of charge. Great service!

Shipment was pretty quick (Within a…:Shipment was pretty quick (Within a week), but all emails were in French. Hard to understand being Dutch, yet doable. Recommend to do this in English. Packing was solid.

My order came a view Davy’s after i…:My order came a view Davy’s after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.

Despite having received a confirmation…:Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.

Excellent quality:Excellent quality. Great delivery, given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach

Alles super:Alles super, graag gedaan

Snelle levering en goede...:Snelle levering en goede statusbewaking. De prijzen zouden iets gunstiger kunnen zijn.

six weeks and waiting...:Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.

Veel keus:Veel keus, op tijd geleverd. Soms Franstalige mail, die taal ben ik niet machtig dus minpuntje. Veder zeer tevreden.