Klantenbeoordelingen van 1001puzzles

Worst online shopping experience ever!:I ordered a Tiger tank (Academy - 1:35-AC1348) on 7th of november. I got an email saying that my order was being shipped on the 9th of november.Then nothing happened for a long time. I sent them an email on the 24th of novemeber asking what was happening with my order - NO answer.Then I sent more emails - still NO answers.On the 7th of december I complained to Pay Pal, And then finally on the 12th of december I got an email saying that my order somehow got lost, and now is out of stock and that they would refund my money. Today on 16th of december I got my money back.The Tiger tank is still listed on their site - shipped within 10-12 days.A bunch of drunk monkies would do a better job than these guys.DO NOT ORDER FROM THIS SITE.

Great service:Placed model order and very happy with service. Good ongoing feedback with regards to status of order. Order is yet to be received but happy customer so far.

Wouldn't hesitate to buy again from them!:I bought some decals and even with the language barrier (order processed in French) and weird invoicing the price I paid was correct. This was explained in an email they returned upon my query. It took 4.5 weeks to get the item but was well worth the wait considering it cost me 1/2 as much. I would use them again.

I get these notices about my shipment but my package has not arrived !!!!!!!:Where is my package ?????????????????????????????

Better chance of seeing pigs fly than seeing your order.:I placed an order on Oct. 22, 2015 for my elderly grandfather. As of November 29, 2015 I have not received my package or any response from the company into the whereabouts of the package. In fact, my order is still listed as being processed. Like many of their other customers, I think I have fallen victim to a scam where they say the item is in stock, but it actually isn't. My poor grandfather is very irritated. At this point I just want my money back so my grandfather will get off my back and I can order the product somewhere else. I have sent 3 emails, 2 where sent today. Their excellent customer service is a sham. Customer service is only available 2 hours a day in an unknown timezone if you speak French.

Levert ook zeldzame kits:goede bron voor speciale kits

poor customer service:Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order,my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worse customer service I have ever experienced.

No contact. No return call or email. No shipping or tracking info.:I placed an order on 10-1-15 and received an email with the corresponding reference number. Enclosed in this email was the date of delivery being between 10-16-15 and 10-20-15. I also paid an upgraded shipping method so a tracking number would be supplied (UPS). However, no tracking number has ever been provided. My payment was processed and completed on 10-1-15 according to the order status on my account. I have patiently waited till today 10-20-15 which is the last day of promised delivery, but no delivery was made. For the last 3 days I have called the contact number which I only get a French answering service and no return call. I have emailed twice with no response, in an attempt to acquire a tracking number or some form of shipping info to conform some sort of progress is being made. I have also called the U.S. contact for returns in Centerton, AR with no success either. My order status has reflected the same message ""order being processed"" for 3 weeks now including after the promised delivery time has expired. If some sort of contact or explanation is not reciprocated, in the next day or so, I will be reporting this practice of customer neglect, and forwarding a copy of all correspondence to my attorney.

Awful/No Service:I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.

Order still ""processing"" after almost 4 weeks, no customer response:Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.

Item a no show:Ordered a model back in 05/21/2015 , contactedGuillaume Mortier06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product.We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier.still waiting .Have sent 6 emails so far and they have not replied.Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.

NO GOODS:Very bad customer serviceEmailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than onceLike other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders

Humbrol Paint order:Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .

Non Arrival of Goods:Order acknowledged by 1001 kits on 19/08/2015.Chase e-mail to their customer services sent 16/09/2015Still awaiting goods or a response to my e-mail

Niet weer:Besteld op 01.09, direct betaald. Maar tot op heden geen goederen aangekomen. Je kan ook het verzendnummer doorsturen naar de klant, maar dit is niet het geval. telefoontjes worden weggedrukt en als je ze aanschrijft geen reactie. Geen aanrader dus.

5 star price, 2 star customer service:The price is really good, so I am OK with the LONG waiting period.But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts.They don't even inform me that they are sending the replacement.Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!

Goed!!!:Levering was goed. De montage is al bezig.

Verkeerde goederen en geen reactie van de verkoper:Verkeerde en inferieure locomotief geleverd, noch digitaal noch met geluid. Verkoper reageert niet, Paypal kopersbescherming ingeschakeld, ik zal hier nooit meer iets bestellen!

Seafury FB11:Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.GlendinningTruro.Cornwall

Took forever, item labelled incorrectly, terrible service.:Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak french. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

Pathetic:You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

Got the item, took a while:After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.

Issues with my order, but 1001 modelkits came through.:In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.

False advertising, slow shipping, lack of communication on order status.:I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone)Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company.It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.

Poor: only received half of my order!:I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model.Thanks

Takes FOREVER !:Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

NOOIT MEER: De detailhandel klaagt over slechte verkoop! De klant klaagt over de detailhandel!

total con:This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

Not the fastest:It isnt very clear that they are a French based company, not that that should matter but it can have an effect on delivery times.The kit is fine but in these days of next day and 2 day delivery it was rather slow. It took a week to for them to say it was shipped. Even with the holiday it was 4 days to ship it.It was listed as 'in stock' too.

Bestelling nooit ontvangen:Ik heb mijn bestelling op 18.01.2015 geplaatst en meteen betaald, maar nooit iets ontvangen.De klantenservice nam pas op 4.02.2015 contact op nadat ik al een paar e-mails had gestuurd.Hier is de formulering van de e-mail:Sorry voor het late antwoord.Ik heb contact opgenomen met onze logistiek medewerker over uw bestelling.Ik zal u zo snel mogelijk antwoorden met meer informatie.Met vriendelijke groet,De klantenservice1001modellbau.deSindsdien heb ik niets meer van hen gehoord, hoewel ik nog een paar mails had gestuurd.Ik vroeg hen mij mijn geld terug te sturen of de goederen.Conclusie, geld weg, geen goederen.Nooit meer bestel ik hier.

Great store, good range:Great store, good range. Good for some hard to find stuff.A little pricey sometimes.

Disappointment:I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

First order no problems:Placed my first order with them from the UK with slight trepidation as usual when purchasing from another country. But the order showed up quicker than expected and all in present and correct, so I'm sure I'll use 1001 Modelkits again.

Great Selection, slow shipping:I was looking for a very specific kit, a Heinkel He-111 H-3 for a Battle of Britain diorama. They not only had a great kit from Revell that had 4 models for the price of one, but also undercut the competition by $60! I had to wait two weeks for it, but I plan on purchasing the kit a few times over from them!

Slechte service:Ik zal niet meer bij deze shop bestellen.Besteld op 5.3.2015 in behandeling sinds 6.3.2015 sindsdien niets meer.Je schrijft de support aan en krijgt geen antwoord.Ik heb nog nooit zoiets ergs meegemaakt.Ik kan deze shop alleen maar afraden.

good but not great:a litty slow to deliver

Alles OK:Alles was prima.blij opnieuw.

Good service:Emails kept me informed of order process, model arrived with no problems.

Order lead time:I feel more paint items should be kept in your inventory in the USA. The delivery time of two weeks because they have to come from your European warehouse does not lend to good customer service.

Do not purchase from under any circumstances.:I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.