Klantenbeoordelingen van 1001puzzles

Terrible customer service:Terrible customer service. I never got my tracking number, the “customer service” line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.

Good communication on order status with …:Good communication on order status with prompt delivery.

Verwerking was goed:Verwerking was goed, reactie op leveringsstatus was snel. Helaas erg lange levertijd. Voor de volgende keer weet je dat en kun je je erop voorbereiden.

Enigszins lange levertijd: De levertijd is enigszins lang, maar verder is alles prima.

I am very satisfied with the product I …:I am very satisfied with the product I orderred. My only concern was the delivery time, taking a little longer than what I had anticipated. But overall I am very satisfied with 1001 models and will buy from them again.

don't bother I have closed my account:don't bother I have closed my account, i will not be returning

Jolly good, but be prepared for a bit of a wait for delivery.:After I'd ordered from 1001 (due to the very competitive price) I read the Trust Pilot reviews which made me wonder if I'd done the right thing. However, although the model car was delivered with all the speed of a glacier - 11 days, in these days when we're used to instant gratification - and after four emails (one duplicated) letting me know they were dealing with my order and had posted it about five days after receiving it, everything was OK despite the contents rattling inside the outer packaging box. (A little more scrunched up paper next time chaps!).Thus, all good, but be prepared to be patient while waiting for your order to be delivered

Goederen (2 weken) zijn nog niet ...:Goederen (2 weken) zijn nog niet aangekomen. Geen reactie op vragen

6 weken levertijd!!! Leugens, smoesjes, clueless support:Super Mario Bros. Puzzle Ground Pound gekocht op 16/10/17, beschikbare levering 2-4days. 1 week rond, gebeld, levering binnen een week sorry. Slecht Duits, Frans accent.2 weken rond, gebeld, levering binnen een week sorry. zo ging het 6 weken door. Pakket kwam uit Frankrijk via Nederland. Ik kreeg alleen valse trackingnummers en geen van DHL. Dezelfde meneer met het Franse accent was steeds moeilijk te verstaan, niet in de laatste plaats door zijn luidruchtigheid, alternatieve nummers of medewerkers waren niet beschikbaar. Hij was rustig en relatief vriendelijk, maar niet erg behulpzaam. Constant zeggen ""levering komt binnen een week, zeker"" in de hoop dat het op een gegeven moment goed komt helpt niet. gelukkig hadden we elders andere verjaardagscadeaus gekocht. Zelfs de Chinees was sneller geweest en voor de helft van het geld. Sapwinkel nooit meer!!!!!

Customer service team Order:Customer service team Order: 116445 Placed on 11/13/2017 05:06:45, Ordered goods: CC030-2 Pince Cravate / Tie Clip : Mig 29 Fulcrum, Shipping Carrier: DHL Shipped within 4-6 days 19,99, Total paid: $45.18.Delivered 11/28/2017 13:33 Pince Cravate / Tie Clip : Bell 206 Jetranger.How do we solve this problem ???

Ongelooflijk:Ongelooflijk. Pakket is nog niet aangekomen. Rampzalig. Niet aan te raden.

Easy to find what I needed and great …:Easy to find what I needed and great selection.

Never Again:Never AgainDispatching and shipping takes far too long. I ordered 5 weeks ago and still have got nothing. No reaction when complaining by mail. Horrible prices: Most of the items are nearly priced double compared to competitors like Hannants. Not acceptable. I only ordered because I found this special kit anywhere else.

I’ve placed an order and it has been 10 days and still delivery:I’ve placed an order and it has been 10days now and I have not received my products and yet my credit card has been charged. I’ve contacted the web site with no resolution or reason as to why I have not received my products ordered.

Excellent selection and speedy …:Excellent selection and speedy delivery-even trans-Atlantic. Sometimes a bit pricey, other times prices better than local shops.

Bespaar me zulke ...:Bespaar me zulke mails, ik wil niets meer met dit gierige bedrijf te maken hebben.Belabberd zakelijk gedrag ik heb een model gekocht, het eerste pakket zonder inhoud maar wel douanekosten, het tweede pakket met inhoud maar weer douanekosten.Wie vergoedt mij - door toedoen van dit bedrijf - mijn eerste douanekosten?

After 2 months(!) still didnt receive …:After 2 months(!) still didnt receive anything.Sended several emails to ask for information about my order. First got response ""you should receive your product soon"". After asking again a week later, for the first time somebody would check if the shipment might have been lost (?!?!?!?) Again a week later still no info at all. By far the worst onlineshop I ever encountered. I feel like they stole my money

Zeer lange levertijd..:

This is the first time I have purchased …:This is the first time I have purchased from this company after I had ordered my goods I looked at some of the less favourable reviews about delivery and the wrong goods being sent As the time went on I got nervous about my goods turning up and sent them a stiff email then the next day my goods turned up well packaged and as ordered it took a week from start to finish that for me is to long especially as all the kits I ordered were tagged as shipped in 24 hours in stock so I might use them in future if they have a kit I can't find at my usual model dealers on line but at least these companies you order one day and you get it the next but as I say the goods did arive in the end.

Tot nu toe geen pakket ontvangen:

Alles werkte prima:Alles werkte prima, alleen de levertijd was een beetje lang.

TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY …:TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men

Al met al is de winkel een lachertje: ik heb de goederen na 5 weken nog steeds niet ontvangen en probeer nu mijn €319 terug te krijgen via PayPal.

Onbetrouwbaar:Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je je geld kwijt bent.

Ordered on this site on 2nd October …:Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!

Excellent product and prompt and …:Excellent product and prompt and friendly sevice. Slightly slow delivery but who can help the post. Thanks 1001 Models ??

Have not received the package and …:Have not received the package and several attempt to contact vendor have received no response

Has'nt changed much over the years…:Took longer to arrive than I would have liked, however they look the business to me. Very good

I will never order from this place …:I will never order from this place again!!!

delivered when you said it would:delivered when you said it would. No problems at all

Ik wacht al 6 maanden op de vleugels ...:Ik wacht al 6 maanden op de vleugels van mijn Fieseler Storch 2,85 meter. Er is tot op heden geen antwoord gekomen op de verstuurde e-mail. De advocaat van mijn bedrijf in Duitsland onderzoekt een rechtszaak. Het lijkt erop dat een rechtszaak in Duitsland weinig succes heeft. Je moet procederen in Frankrijk waar de afzender van het pakket thuis is. In Duitsland is er alleen de internetsite. Niemand nam de telefoon op na verschillende pogingen. De bestellingen worden doorgestuurd naar Frankrijk. De e-mails ook. Het e-mailadres staat op de pagina met (.fr. Is Frankrijk !!!!) Ik zou alleen met Paypal betalen.

i contacted the company via email as …:Appalling customer service! I contacted the company via email as the product I received was not what I expected and wanted to see if I could return said item, and I am yet to hear from them, three months later!

Thank you:Thank you. Items all arrived in good order. Perhaps a confirmation of an ETA at the start may be a good idea. Will order again when required.

Alles is prima.Alleen de verzendroute voor ...:Alles is prima.Alleen de verzendroute voor een brief van drie weken is relatief lang in deze tijd.Voor de rest altijd blij om terug te keren.

Ik heb voor het eerst iets besteld ...:Ik heb voor het eerst iets besteld en ben zeer tevredenMfGSchemmel

goederen waren absoluut in orde ook super ...:goederen waren absoluut in orde ook super verpakt maar lange levertijd hoewel artikel is volgens voorraad in voorraad .

Levertijd: Lange levertijd

Order provided for 3 trucks:Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr

Be very careful in dealing with this company. Not all of their customers love them!:Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!

Model box art had two figures and car:Model box art had two figures and car. No indication on-line that there were NO figures with the car. This was VERY disappointing as I purchased the model to obtain the figures, not the car.