Klantenbeoordelingen van 1001puzzles

I needed parts for a diorama:I needed parts for a diorama, and 1001 Marquettes had the bits I needed. No problems with the website but unfortunately some of the parts were out of stock and I had to wait a week and a bit before they arrived. Once sent, they arrived promptly in a jiffy bag which meant that the two boxes of bits were a little crushed. No damage to the contents though.Thanks, I couldn't have completed my project without them!

Over priced:Over priced, shipping toke too long.

Nooit Meer ....shi....:Voor de eerste maal een bestelling gedaan op 04/04/2018 .Na een 8 dagen mailtje verzonden met de vraag waar mijn bestelling was.Bestelling was niet voorradig was het antwoord???? waarom dit dan aanbieden ????Op 13/04/2018 naar mondialrelay .Zonder verwittiging beslissen ze totaal zelf om leveringsadres te wijzigen.We zijn nu 19/04/2018 eindelijk bevestiging van levering???Totaal onaanvaardbaar.Nooit nog iets bestellen. 0/10

Ordered large number of paints as price…:Ordered large number of paints as price was competitive. Shipping was a bit slow and no tracking details were sent so I could not check delivery status. Paints arrived as ordered if a little late, no issue with paint quality so far and order fully filled. Would be happy to use again but only where I see price advantage.

De levering is nog niet aangekomen, na 4...:De levering is nog niet aangekomen, na 4 weken.

Levering/prestaties goed:Levering/prestaties goed. Zonder verdere evaluatie.

alles OK behalve de lange levertijden:

Ik wacht al meer dan 8 dagen op een...:Ik wacht al meer dan 8 dagen op een bestelling die op 23/3/18 werd verzonden. Ik zal daar waarschijnlijk niets meer bestellen.

Ideal product.:Ideal product.The tracking mechanism once notification received that the item had been shipped, did not seem to work.

Awful customer service/company.:Awful customer service. Purchased item only to be told a week later they didn’t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money!Update- this is to the reply of the company. That’s an absolute lie. Please do not use this company, they are truly a waste of time!

items came well packed:items came well packed, arrived in a reasonable time from the EU, price was great

Helemaal tevreden tot nu toe:Helemaal tevreden tot nu toe, zelfs ondanks wat problemen met de laatste bestelling. Blijkbaar moeten de interne processen worden geoptimaliseerd - verder is alles geweldig, vooral het aanbod!

Placed my order payed my money and did…:Placed my order payed my money and did not Receive my items. Emailed them the reply was so sorry we will sort out the problem and get back to you since then I’ve never received my items or a refund. In my view this is a internet seller that’s happy to ripe you of and have the audacity to ask you for positive feedback. So if you like paying for something your never receive then buy from them.

De levering duurde te lang:

Items were available and arrived safely:The process was fine, no problems, and the items ordered arrived safely. Prices were competitive and everything was available to ship. Would have been 5 stars, but the order took a little longer than I hoped, to arrive.

Order #126366 (XB-70A Paint Masks & Metal Landing Gear):I recently purchased a set of paint masks and metal landing gear for my 1:727 scale AMT/Ertl and Italeri XB-70A model kit. The items were paid through eBay and I got a confirmation email, but I noticed that the shipping address was incomplete. I sent you a email correcting the address. Next I got an email from eBay stating that the items were shipped.Next I got an email from you that my order (126366) was out of stock.How can you say an order has been shipped, then turn around and say the order was out of stock and I could either be notified when the items would be available or, I could opt for a credit in the amount paid through eBay. This is nonsense and unacceptable as I am in the process of building the XB-70A now.At this point I just want a refund. I had to order a set of masks and landing gear from another company.I am very disappinted in your service.Respectfully,Phillip Hoglund

My search was over:I was loosing faith that I would ever find the product that I really did require .Thanks to 1001 ModelKits they came up trumps and not only had the product [ Italieri Elco Deck Crew ] but dispatched it the same day .Ok I paid a little more than I thought I would have too but I was very pleased with the all round performance of 1001 Modelkits .Now that I have found this new to me source I shall be returning in the near future. Thank you again to the 1001 team Dave Wooley

No problems with the order:No problems with the order. Some minor damage to the package.DB

Was goed zou er zo weer bestellen:

Bestelde goederen ok:Bestelde goederen ok, levertijd een beetje lang, vraag via e-mail werd beantwoord, graag weer :-)

Ik heb voor DHL-verzending gekozen en betaald...:Ik heb voor DHL-verzending gekozen en betaald, maar het pakket werd per post verzonden, verder was alles in orde

I received only a decal the item says…:I received only a decal the item says ""kit"" and the decal was bend and the color rubbed off !! awful

Techmod Decals:Order came as advertised. Good price. Good communication. Shipping could have been faster.

Good selection of soldiers 10days for…:Good selection of soldiers 10days for delivery not bad value

Good quality but slow delivery…:Excellent quality and able to buy paints from here that are unavailable elsewhere, however, if you want a quick delivery don't use ordinary post pay extra, as I have been waiting for my last model 10 days and no sign yet it has been sent out - message is that order still being processed, but they do give you an estimation on when the lanes will be sent out - assume delay is because thy are very busy.

Easy transaction and the item arrived …:Easy transaction and the item arrived undamaged. The only thing I thought it needed was a better way to track it through the website.

Suggestion on packaging improvement.:Suggestion on packaging improvement.Communications were excellent. Shipping time was good. The quality of the item-decal set for an airliner-is very good. The decal set is very complete. The painting diagram is a plus. The set came inside a zip-lock bag.My only complaint, and why I gave only four (4) stars, is that the packaging could be improved: There is creasing damage to one part of the decals. I think this will still apply OK, but time will tell. Not trusting to only a padded envelope, but adding a piece of card stock inside the envelope, would be a way to reduce possibilities of postal services transit damages.

Niet terugbetaald vanaf ...:Niet terugbetaald vanaf 02.01.2018 tot vandaag 25.01.2018 ondanks bewijs van ontvangst en verschillende herinneringen. Ik ga waarschijnlijk een strafklacht indienen wegens vermoedelijke fraude. Tot op heden geen enkele reactie op mijn 7 mails!!!

Happy of my purchase:Happy of my purchase. The price was good and received it in a good time.

Wacht al dagen op mijn bestelling:Wacht al dagen op mijn bestelling. Geen reactie per telefoon of e-mail ... Absolute oplichting

Levertijd zou korter kunnen zijn:Levertijd zou korter kunnen zijn. Anders alles OK!!!

Te lange levertijden en vergeleken met andere ...:Te lange levertijden en vergeleken met andere sites veel te duur!!!!

I was well pleased with the paints but …:I was well pleased with the paints but hardly surprising as they were Humbrol which I have used for years. Delivery was quite good considering it was within the Christmas period. I would use this firm again should need arise.

Upset...disappointed.:I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!

Alles goed:Alles goed. Er waren problemen met de levering, maar de ondersteuning en informatie waren geweldig. Ik heb nooit het gevoel gehad dat er iets mis kon gaan.

Total crap:Total crap Rubbish in everyway avoid them !

Alles OK:Alles OK, levering niet supersnel, maar ook niet nodig.

disappointed:Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.

Erg vervelende ervaring.:Erg vervelende ervaring.Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden.Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen.Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen.Kortom. Hier niet bestellen!

Ik heb een etsfolie besteld op 14/10/2017 en tot op heden op 16/12/2017 nog niet ontvangen ondanks herhaaldelijk contact via e-mail. Zogenaamd verzonden, dan weer niet beschikbaar. De aangekondigde terugbetaling is nog niet gebeurd. Voor mij is 1001 modellbau een volledig incompetente modelbouw leverancier met een catastrofale klantenservice. - A.Stöbe, Gotha