Klantenbeoordelingen van 1001puzzles

Bijna alles op voorraad, iets langere levertijd als verwacht wel verder naar wens.:Bijna alles op voorraad. Levertijd was langer dan verwacht. Verder alles naar wens.

Long delivery:The product was spot on just what I wanted But delivery/shipping not worth paying the extra money for faster delivery as product is not dispatched within given delivery time waited over a week for a 2 day delivery

franstalig geleverd:16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!

Bestelling duurt veels te langs om…:Bestelling duurt veels te langs om verstuurd te werden

avoid this firm like the plague:avoid this firm like the plague. customer service is non existent. postage charges are horrendous and having paid the money for fast delivery im still waiting 2 weeks later with no item, JOKE.half of the correspondence they send is in French.I buy rc parts from all over and have never been treated as a customer this poorly I wil not be back.RUBBISH!!!!!!!!!!!!!!

Zeer grote keuze aan materialen:Zeer grote keuze aan materialen, kleuren enz. De schaal van de modellen is wat verwarrend, maar er zijn er genoeg.

Goede levering:Aankoop was netjes verpakt en goed aangekomen. Alleen van de 6 kleuren verf zijn 2 niet de kleuren die ik nodig heb. Misschien toch een ander manier bedenken om dit beter af te stemmen.

aan te bevelen:de verwerking en de verzending na 1 dag was geweldig.helaas duurde de post 7 dagen - Napoleon 200 jaar geleden was sneller. Maar ik ben zeer tevreden met 1001 modellbau GeJot

Op 24 januari besteld, niets ontvangen tot op heden:Op 24 januari een motor besteld voor mijn RC auto. Nu is het inmiddels 13 februari en nog steeds niets ontvangen. zeer ontevreden hier over!

I felt ripped off:The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.

Shop somewhere else, they’re terrible.:Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.

Accidentally created an order:Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

No Shame!:Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon..Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BFUnited KingdomThese people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.

I feel that a lot of time passed…:I feel that a lot of time passed between my purchase and the item being posted without a plausible reason (the item was to big??)Once it was ""in the post"" normal service was resumed.

I received the email 2 days AFTER I had…:I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.

Bestelling is netjes verpakt aan…:Bestelling is netjes verpakt aan gekomen. Hellaas heeft de track en tracé niet gewerkt.

Absolutely terrible customer service:March 2020 update:Still waitingFebruary 2020 update:Several weeks later, after claiming to be processing a refund, I am still waiting.Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution.Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website.As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.

alles keurig op tijd geleverd!:

I ordered a model kit on the 19th of…:I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all

Prima service met duidelijke en…:Prima service met duidelijke en eerlijke berichten over levertijd.

Bestelling laten inpakken...:Bestelling laten inpakken met een kaartje met opschrift als kadootje.Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

Ferrari bouwstops:Ik heb er een aantal dagen moeten op wachten, en dat kwam door de eindejaarsfeesten en verlofdagen van de post. Maar wat ik besteld heb is precies wat ik wou, dus prima in orde. Ik heb nu alle materiaal er bij gehaald en straks gaan we aan de slag.Dus, dik in orde. Dank u.

Waren meer dan 3 weken geblokkeerd, toen...:Waren meer dan 3 weken geblokkeerd, toen werd er gezegd dat het pakket verdwenen is, aan de telefoon beloofde de medewerkster ons dat ze het meteen zou regelen en terug zou bellen wat ze nooit gedaan heeft! Maar wonderen gebeuren keer op keer net rond de kerstdagen vandaag op 27 december 2019! het pakket is aangekomen! Toch nooit meer!!!

Really disappointed:Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(

De goederen zijn in orde: De goederen zijn in orde. De verzending duurt erg lang en gebeurde enkel op aanvraag.

Good communication but a little slower…:Good communication but a little slower than I'd anticipated on delivery. However, arrived in great condition and exactly as described.Would most definitely use again,

I'm still fighting for a refund for a…:I'm still fighting for a refund for a package that wasn't delivered. Staff have been inconsistent with their ""solutions"". I have had to chase this all the way, nobody has ever bothered to update me without me chasing them.Their ""live"" chat which is supposed to be available Monday to Friday in business hours is normally unavailableCan not recommend themNow I've received an entirely useless reply that I can't have my refund until they've finished their investigation. Hermes tracking for the past 18 days has remained static as order received - it's obvious that the goods are missing - but I don't get my money back to buy replacement Christmas gifts - terrible serviceAdding insult to injury I've had an email asking me to review the items I've never received

Unhelpful response:I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result.I would NOT recommend ordering from them.

De verzending raakt weleens zoek ,en…:De verzending raakt weleens zoek ,en duurt een poosje voor je contact krijgt met klanten service ,het komt wel goed maar er zit een aanzienlijke tijd tussen .Verder heel tevreden .Afwikkeling ging daarna ook goed, Greetings j.Bijloo

Disappointed with customer service:I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.

Wat trage communicatie maar toch opgelost uiteindelijk:Ik plaats een bestelling waarbij alle items in stock zijn en klaar om direct te leveren volgens de informatie op hun site. Ik betaal 8 euro voor verzending en mijn bestelling is na een week zelfs nog niet verzonden. Live chat voor hulp is niet beschikbaar zelfs wanneer ze zogezegd wel bereikbaar zijn (ma-za, 10-18u) en ik krijg ook geen antwoord op meerdere mails.Hopelijk doen ze hier snel iets aan.EDIT: Na toch even wachten toch kunnen oplossen met de klantendienst. Nu staat het product inderdaad aangegeven als '4-6 dagen wachttijd'. Op het moment van mijn bestelling was dit echter niet zo en was het in stock.

Recommended:Recommended! Found and ordered a couple fairly hard to find boardgame items from them. It took a few weeks (which they clearly indicated in the order confirmation email) and the items were exactly what I was looking for. Would definitely order from them again!

The item sent was not as described:The item sent was not as described, so of no use to meI then had to pay £6 to return it for a refundNot great

Heb easy model besteld binnen 24…:Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen

Excellent range of products but…:Excellent range of products but delivery was very slow had to chase them

Al bij al tevreden.:Leveringstermijn in eerste instantie niet zoals op de site vermeld. Trage communicatie. Voor de rest alles in orde.

Dikke prima:Levering duurde een tijdje maar de rest was dikke prima, goed verpakt, en was zeker waar voor mijn geld

Gevaarlijk bericht: website met https niet ingeschakeld, codeert je aanmeldgegevens niet

Free shipping if order over £59 .....:Free shipping if order over £59 ...... only if it’s small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.

prima afgehandeld: