Klantenbeoordelingen van 1001puzzles

Goederen geretourneerd en geen terugbetaling tot nu toe!!!!:Wanneer wordt het geld terugbetaald? De levering is aangekomen op 15 juli.https(://)www.laposte(.)fr/outils/suivre-vos-envois?code=711114321810 <- (Verwijder a.u.b. de haakjes uit de link)U reageert niet meer per e-mail, waarom?

Dubieus zakelijk gedrag:Ik heb 3 Futaba BLS 253 servo's besteld voor €106 per stuk en na ongeveer 2 weken ontvangen.Helaas was één servo vanaf het begin defect, dus heb ik een garantieclaim ingediend. Na wat stevige e-mailcorrespondentie kreeg ik een retouradres waarnaar ik de servo met een kopie van de factuur moest opsturen.Volgens DHL shipment tracking is de zending daar op 23 juni 2020 afgeleverd. Op 20.07. vroeg ik wanneer ik een terugbetaling of nieuwe levering kan verwachten.Op 21.07. antwoord van 1001 Hobbies dat mijn zending daar niet is aangekomen. En ik geloof gewoon niet dat 1001 Hobbies de zending niet ontvangen wil hebben, dit toont het niet bestaande service concept van 1001 Hobbies aan. Voor mij is dit dubieus! Moet je dat echt doen? Waarschijnlijk moet je in Frankrijk persoonlijk een retourzending tegen ontvangstbewijs inleveren om je geld terug te krijgen. Ik vermoed dat de klant hier bewust wordt opgelicht met garantieclaims en ik annuleer de zaak, zal zeker nooit meer bij ze kopen en raad iedereen aan dat niet te doen. Een goed bedrijf laat zich zien als het gaat om problemen of service en van 1001 Hobbies kun je niets verwachten. Eén ster is nog steeds te veel.

DUMAS Boten Atlas van lines:Het heeft veel langer geduurd dan in de offerte stond, maar 1001 Modellbau is erin geslaagd om deze zeer zeldzame kit te leveren. En in onberispelijke staat.

I still have not used.:

Well done and thank you.:

Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase:Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said “instock” at time of order or I wouldn’t have ordered them. A month later I had no sign of the order and it still said processing on their website.I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was “out of stock” (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the “2nd item was out of stock”. Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored.I would not recommend and I can’t stress enough to make sure you can claim if they don’t deliver (only buy with PayPal or Creditcard). I’ll give them the benefit of the doubt but it does smell dodgy.

I was very upset when UPS sent me an…:I was very upset when UPS sent me an email telling me my F-106 model had been delivered and UPS had not been seen on the street I live on. So I start a claim against UPS and the claim was denied because only the shipper can file a claim. On the third evening while I was working on the claim I received a phone call from someone 4 blocks away informing me that they had my shipment. It was addressed to me but had the wrong address on the package. This kind person researched my name and found my address and they were on the to deliver it. I checked the order and my mailing address was correct. Someone at the shippers end entered the wrong address. The model looks great but I will have to find a way to remove the decals and put the set I ordered on. I wish they produce the aircraft model without decals so customers then apply what they want on them.

The mould itself was good- the parts…:The mould itself was good- the parts were of good quality and were an army green colour, making it easier to paint after assembling. However, it did not include decals. Also, the instructions omitted certain parts and were difficult to understand.

Model review:Good friendly staff very helpful

Service from 1001 hobbies was good:Service from 1001 hobbies was good but what I bought was rubbish. I have bee flying radio control aircraft for over 40 years but made the mistake of buying a glider based on the description only to find that it appeared to be a very expensive toy and it went straight in the rubbish bin. You live and learn.

Ik wacht al 6 weken op mijn bestelling:Deze website verdient niet echt een ster. Ik bestelde mijn artikel en had problemen met mijn afleveradres. Maar toen deze eindelijk opgelost waren (zogenaamd) werden de goederen gewoon niet geleverd, hoewel ze (weer zogenaamd) nog op voorraad zijn. Nu zes weken na bestelling is de verzending nog steeds niet in zicht. Ik kan alleen maar afraden om bij deze leverancier te kopen, en let niet op de goede recensies. De meeste zijn overduidelijk bots als je kijkt naar de naam en de structuur van de beoordeling.

Net als vele anderen - zeer slechte ervaring:Markus WernerHetzelfde als in andere beoordelingen, prepaid goederen zouden niet langer beschikbaar zijn, hoewel twee stuks nog steeds in voorraad zijn op de website.We hebben nu een terugbetaling geëist, met alle opmerkingen hier kunnen we zeker een zeer lange tijd wachten op het geld - NOOIT MEER.

Absurdly poor choice of packaging:Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.

Top materiaal:Top materiaal. Jammer dat de doos wat stuk was. Maar het materiaal was nog in orde.

Slow to ship slow to refund:Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.

totally unreliable company which does…:totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again

Great choice of model paints:Great choice of model paints. Delivery took a while but I think that's to be expected at the moment with the pandemic. When I contacted them I got a quick response from customer services to apologise and explain the delay was down to one paint being temporarily out of stock.Overall, good service and would use again.

Wish I had seen the reviews before…:Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again

Item not in stock despite saying it was, slower than expected delivery, no communication.:Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn’t even in stock (it looked it was when I made the order), and they hadn’t told me. Apparently it’s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.

Disappointed as it took over five weeks…:Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.

Kit is on a par with other quality 1/48…:Kit is on a par with other quality 1/48 scale models

Model was bought with guaranteed three…:Model was bought with guaranteed three to five day delivery for which I paid extra.Model arrived ten days later. As they had failed to deliver on time I requested refund on the extra I had paid for the three to five day delivery. They refused stating that they could not refund postage as the model had already been delivered.This company advertises as being UK based but are based in France which is misrepresentation. Poor customer service. Company then offered me 5% discount on my next purchase after reading this review which they can shove where the sun does not shine.

Not good at all:Some bull shxt

Arrived broken and when I tried to…:Arrived broken and when I tried to contact you for a replacement you did not respond.

Duurt veel te lang.:Duurt veel te lang.Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites.Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat.Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze.Op hun website laten ze alleen de 4- en 5-sterrenreviews zien.Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw!Het is overduidelijk een zooi bij jullie.

Worst Supplier I have ever dealt with:Possibly the worst supplier I have ever had to deal with & if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.

Poor Customer Service:Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded.Would never use them again, extremely poor customer service. I Do not recommend this seller.

Do not buy from this seller:Do not buy from this seller, absolute joke. No items received, no response to communications.Extremely dissapointed.Case raised with paypal.

Goede surves duidelijke de mail:

Priority shipping not honoured:I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.

Avoid,avoid, avoid !!!:This company is beyond shady and I strongly recommend avoiding them! I placed an order with them yesterday and shortly after began seeing the bad reviews so decided to cancel. Well, they do not have anything in place to request a cancellation, you cannot reach them by phone and they ignore the emails requesting a cancellation. These are terrible business practices and I will be sure and warn all of the modeling groups I am in to stay away!

Ordered over £80 of items on the 3rd…:Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!

op 6 april gekocht en betaald:op 6 april gekocht en betaald24 april verzonden volgens 1001 modelkits7 mei 1e keer gevraagd. antwoord is onderweg maar kan tot 15 dagen duren20 mei 2e keer gevraagd. antwoord zelfde tekst maar nu 6-8 weken (tja dat verdomde corona)25 mei er komt een oplossing????23 juni is het pakketje er nog niet. en in verdere sprookjes geloof ik niet. Dus dit nooit meer

Cobi 2508a besteld Cobi 2508 ontvangen...:Cobi 2508a besteld Cobi 2508 ontvangen :-/Lt. online shop het juiste product beschikbaar was, helaas zegt de bevestiging ALLEEN 2508 en het product is in de online shop ""plotseling"" ook verdwenen.teleurstellend, maar je leert ervan.

Good price:Good price, range and dispatch, although delivery was disappointing even considering crisis. Lack of recognisable item codes as well as their reference makes more difficult to find things - and appearance on search engines

Bad quality goods & no customer service.:I ordered 2 Simpsons talking bottle openers. The packaging on one was already open on receipt & didn’t work. The other is properly packaged but you can test the talking as there’s an instruction on the packet to do that. It doesn’t work either. The same day I received them I emailed 1001 model kits & explained. I sent photos. I said I wanted to return them & get either 2 that worked or a refund. I got an email back saying they didn’t accept back things that had been opened & suggested that they might need new batteries!! These things were new! But I had not opened them - they are still as they were as I’m still waiting to hear from them about what they’re going to do! Disgusted with the quality of goods and the lack of customer service. They are not fit for purpose. I’m about £30 down and left with 2 useless products. Disappointed as these were for presents too. 1 was to replace the same thing in one case. Very angry about it.

Avoid. Unreliable and 0 customer service:I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE.As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam.This is not how you treat your customers.

Four out of five:I am awarding 4 stars because the advertisement leads one to believe you are a UK based company and it was only when I was advised by Hermes that they had a parcel from B2C Europe and upon subsequent delivery that I realised you were based outside UK. That in itself is not a problem, I am happy to deal with companies outside UK, it was just not expected.Apart from that excellent, kits were as ordered and dispatched promptly but delivery was longer than I expected as I thought you was UK based, but was ok considering you are not UK based..

Took over 2 weeks to arrive:Took over 2 weeks to arrive. Could have been shipping. But pleased with the product.

ORDER STILL NOT RECEIVED AFTER MORE…:ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS.Order: S4Q0KVYOH Placed on 04-27-2020:April 27th, 2020: I ordered 2 tins of paint, £10.00 each £5.99 shipping, total £27.97Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27.June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice ( or - 5% of the original value).June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher.June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th.June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order.June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously).I have tried to ring on numerous occasions, but the phone number does not work.Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere.HOW DO I GET MY MONEY BACK?