Klantenbeoordelingen van 1001puzzles

Bestelling van 29.03.2020 nog steeds...:Bestelling van 29.03.2020 nog steeds niet aangekomen, op mailverzoek alleen kort bericht ""is verzonden op 31.03"", geen antwoord op 2 mails, bestelling nog steeds niet verwerkt bij DHL, ruikt naar oplichting

I ordered an item a model of a rural…:I ordered an item a model of a rural house kit towards the end of March 2020 . This order was processed but for some reason you had the wrong address ,the courier could not deliver as they did not recognize the address, i contacted you and gave the correct address since then I have heard nothing.

Waardeloze club,:Waardeloze club. Heb hier een Bronco coastal submarine 1/35 besteld met wat verf. Toen ik het model binnen kreeg zaten er twee dezelfde essentiële onderdelen in, dus paste het niet op elkaar. Mail gestuurd hierover op 13 februari. Het antwoord dat ik kreeg Er is contact gezocht met de leverancier. En het kon wel heel lang duren voordat het desbetreffende onderdeel zou duren. Ipv een andere doos open trekken en het onderdeel opsturen moest ik dus wachten. Uiteindelijk vond ik wel dat ik lang had gewacht. (en ik heb echt begrip met een Corona crisis). Op 23 maart heb ik de fabrikant Bronco (China) zelf maar een mailtje gestuurd met dit verhaal en vandaag 15 april heb ik de juiste onderdelen op de mat liggen. Pffff...ik bestel nooit meer wat bij deze club. Klant is koning...tot aan de deurmat.

I've ordered my package on March 22nd…:I've ordered my package on March 22nd 2020 and still have not received my package it is like mid-april the sculpting needs to really work on their delivery their telephone numbers do not work the company that they use for delivery their telephones do not work I know you don't have a lot better customer service am I able to talk to a live person stuff a stupid email

Disappointed as parts took ages to…:Disappointed as parts took ages to arrive because one part was missing. Finished my model using alternative paints before my order arrived.

Eindeloos wachten en verzendingskosten:Ze vragen 3,99€ verzendingskosten voor een decal velletje op te sturen. Een maand later nog altijd niets ontvangen. 2de keer dat ik hier bestel en ook de laatste keer. Steeds ongelooflijk lang wachten op je bestelling!!!Jullie zouden beschaamd moeten zijn om verzendingskosten te vragen gezien de lange leveringstijd ????

My order never arrived:My order has not arrived. I have not received a refund and I emailed but have not had a response. Very disappointing and frustrating.

Paid £7.50 for postage and have waited…:Paid £7.50 for postage and have waited 10 days, the package still hasn't arrived. Awful experience using your service considering the puzzle was a gift for a birthday that passed last week.

Matig vanwege de lange leertijd:Matig vanwege de lange leertijd en we hopen vandaag ! 11 dagen en alleen maar bericht dat het er aan komt.Na zelf een mail te hebben gestuurd om te vragen waar het pakket bleef, kregen wij antwoord in het Frans met een attachment in het Spaans.Nu spreek ik beide talen goed tot uitstekend en in het Frans geantwoord.Beetje vreemd allemaal. Maar goed we hebben een reactie gekregen, hetgeen positief is.We wachten af , het pakket zou vandaag moeten komen.Als het er niet is, nemen we contact opGroetEJ Ostwald

NOT TO BE TRUSTED:NOT TO BE TRUSTED. There is a sign allover their website that they are sending orders with business as usual. Paid for goods weeks ago and nothing sent. No message to explain any delays. No replies to my own messages asking where is the order. Now going to bank to get refund. Total waste of your time and money by a rubbish outfit -which clearly is their usual way of doing business by all accounts

Products are never delivered:Products are never delivered. Phone number is not working. The reaction on my complains are very slow or even no reaction. Even my payment is not given back. I’m still waiting for two weeks

Package not arrived yet:Package not arrived yet - no customer service or response to my query about missing item

Unable to contact:Unable to contactNo reply’s to emailDon’t answer phonesI want to return order that is wrong item

Ordered Tamiya wash:Ordered Tamiya washHumbrol wash delivered

Pover:Vier dingen besteld, drie ontvangen. Klantendienst gemaild. ""Volgens ons logistieke team was dit product in uw opdracht."" (Whatever that may mean.) Plus een kortingsbon van 5 euro op een volgende bestelling (van 20 euro of meer). Geen verontschuldiging, geen vervangend product. Op verdere communicatie wordt niet meer gereageerd.

Items STILL not arrived:Being asked to review despite the fact I am STILL waiting for my items to arrive. If you are going to have a .co.uk web address you need to let buyers know the items are coming from abroad and will therefore take WEEKS to arrive. I will not be purchasing from you again.

Heel erg handig:

Levering: De levering duurde even.

where Is my item?:I can not give a good rating as I still do not have the item I ordered

Laatste bestelling ooit:Laatste bestelling ooit, eerst krijg je een mail dat je item verzonden is, als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier, dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is, het zou bij hun toekomen op het einde van de week begin volgende week, maar dan moet het nog naar mij gestuurd worden.....nog een week langer......En dan krijg je als antwoord op een mail, je hebt toch onze policy gelezen.Klantenservice nul, beleefdheid nul.Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....

Ik heb een bestelling gedaan en kreeg…:Ik heb een bestelling gedaan en kreeg een bevestiging dat mijn bestelling en betaling aanvaard werd. Dit is nu 8 dagen geleden. Sindsdien absolute radiostilte en ik kan ook niemand bereiken. Ik vrees dus dat mijn bestelling en centjes verloren zijn...

Heel lang moeten wachten op levering:Heel lang moeten wachten op levering, en via mail was 1001 hobby's niet echt beleefd te noemen.1001 uitvluchten zoeken waarom ik mijn levering nog niet had, en het was volgens hun ook altijd mijn fout?Als ik kan vermijd ik daar elke verdere aankoop en anders betaal ik pas bij ontvangst.

Lange wachttijd en de zending was niet…:Lange wachttijd en de zending was niet compleet, geen instructieblad inbegrepen.

Expected much Better:Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did, indeed, order in good faith. Would not order from again.IPMS Cold War SIG Leader

Goederen in bestelling:Goederen in bestelling. Verzending te traag (mogelijk door situatie coronavirus)

Na 10 dagen nog steeds geen beweging op…:Na 10 dagen nog steeds geen beweging op mijn bestelling ?Status blijft op in behandeling staan, dit terwijl het product op stock is?

Long delivery:The product was spot on just what I wanted But delivery/shipping not worth paying the extra money for faster delivery as product is not dispatched within given delivery time waited over a week for a 2 day delivery

franstalig geleverd:16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!

Bestelling duurt veels te langs om…:Bestelling duurt veels te langs om verstuurd te werden

avoid this firm like the plague:avoid this firm like the plague. customer service is non existent. postage charges are horrendous and having paid the money for fast delivery im still waiting 2 weeks later with no item, JOKE.half of the correspondence they send is in French.I buy rc parts from all over and have never been treated as a customer this poorly I wil not be back.RUBBISH!!!!!!!!!!!!!!

Op 24 januari besteld, niets ontvangen tot op heden:Op 24 januari een motor besteld voor mijn RC auto. Nu is het inmiddels 13 februari en nog steeds niets ontvangen. zeer ontevreden hier over!

Neither satisfied or dissatisfied:Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.

I felt ripped off:The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.

Shop somewhere else, they’re terrible.:Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.

Accidentally created an order:Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

No Shame!:Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon..Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BFUnited KingdomThese people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.

I received the email 2 days AFTER I had…:I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.

Ordered with express delivery:Ordered with express delivery. After waiting for the parcels arrival for more than three days I amailed to be told it was sent standard. Although I have been reimbursed the difference.

Absolutely terrible customer service:March 2020 update:Still waitingFebruary 2020 update:Several weeks later, after claiming to be processing a refund, I am still waiting.Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution.Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website.As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.

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