Klantenbeoordelingen van 1001puzzles

Scammer!!! Scammer!!!!! Scammer!!!!!!!!!!!!!!!!!!!!!:Scam! Scame!! Scame!!! Paid over £100 on 5 May until 5 Jun still no item, I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In £37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Erg trage levering...:Prima producten maar erg trage levering. Op de site staat dat de eco levering 6 tot 11 werkdagen duurt. Nu krijg ik een mail dat dit 4 tot 6 WEKEN kan duren. Wordt dit met de fiets gebracht ofso?

Terrible aftercare service:Terrible aftercare service, I placed an order for an expensive model kit that arrived damaged, fair enough shipping is not their fault, however the box had been previously opened and repacked wrong, All three of there contact numbers do not work, sent multiple emails and when I finally got a reply they offered a 10% credit note, which won’t even cover the cost to repair or cover up the damage, since that email to which I replied to they have had no further contact with me nor given me the credit note.Unfortunate as the price was decent, and looking at other reviews I’m not the only one.

Terrible experience..:Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should’ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend £25 to return the scaletrix as it’s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set!!!Terrible company

Very long delivery time:Very long delivery time, everything else ok.

Embarrassing Email Tennis Customer Service:I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now.The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount.So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal.Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande #For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days.Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’Yes, I would like my product, hence why I initially ordered it.Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department.This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment.We insist that this refund will be made within 14 working days.’So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal?So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.

I felt i was deceived by the Company…:I felt i was deceived by the Company not stating that they are based in France.Your communication skills are poor and so is your delivery speed.4 weeks for delivery. I will not be using again

Ordered almost 2 months ago:Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.

Ordered my item nearly 4 wees ago:Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me

Rip-off:Rip-off Afbeelding komt niet overeen met de levering

Ordered model paint on March 17:Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.

My item was shipped 8 days ago and I…:My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I’m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.

Very unhappy customer.:Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.

they said they had my item in stock i…:they said they had my item in stock i paid them nearly £100.00, when it did`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .

Maar wie heeft het bestelde.nou…:Maar wie heeft het bestelde.nou geleverd. Niet bij de geadresseerde. Vreemd?

Terrible service.:Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001!This will be my first and last purchase from 1001.

Item never received:Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier.Would not use again.

ordered 4 pots of paint on 3rd of April…:ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.

quick to process refund:got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.

I'm still waiting for my order after…:I'm still waiting for my order after two weeks what's the delay

Vandaag 15.0520 goederen nog niet aangekomen...:Vandaag 15.0520 goederen nog niet aangekomen. Besteld op 01.05.20 en status op 06.05.20 met DHL zending aangekondigd

Still not had the order 2 weeks later:Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class postEven with the Current climate it seems there was no rush to service the customer

Claim to be a English company!!!:Claim to be a English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers, you wont go far wrong there.

Delivery???:understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775regards

Oplichters:Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!

Poor Delivery:Still have not received the paints and brushes, which I ordered, over 10 days ago

This site makes no indication it is not…:This site makes no indication it is not based in the UK unless you come off their website to see it is actually French. I placed an order on the second of the month and have still not recieved it. I only purchased from this site as they had everything in stock at the time. Although it would have been easier to wait for the items on eModels to come back into stock as it would have arrived sooner anyway and most likely cheaper. Looks as though my review is not a one off, a lot of people are having the same issue. I hope these reviews make them decide to change their site information to let us know they are not actually shipping from the UK when you place an order. I have now sent an email to see what can be done regarding the order and have asked for it to be cancelled if they cannot help.I get these are tough times however every other order I have placed has arrived within half the time. As far as im concerned this will be my last order from this site.

Went to buy TAMIYA 87131 Panel Line…:Went to buy TAMIYA 87131 Panel Line Accent Color Black and found that the shipping was more expensive than the item.I NEVER buy from companies that rip you off with shipping costs.

Totally disapointed:Totally disapointed. 24 .o4 order for some decals. Delivery expected 05.05. After me sending a polite message on May the 5th asking about my delivery time update the answer was quite rude saying I will have a refund. No atempts to solve my order. No excuses. I can see the product on the web page still aviable and aparentlly I can do another order. Never again!I hope they will refund. Dont use this company! The public relation stinks.

Ordered a month ago no reply nothing…:Ordered a month ago no reply nothing received. Unable to find a phone number to ring either. Now my email address is not being verified by the company so how do I contact them !!!!!@

Stock Status on website incorrect:Placed an order based on it being in stock, after six days I was contacted to say that they no longer have the item. Unfortunately in the time the item is no longer available elsewhere, I wish I used a better company.

Te duur en te traag:L.S.,Helaas, ik ben nu al zeer teleurgesteld!!!Wat rond-surfend op het internet kwam ik dezelfde items tegen, maar dan heel veel goedkoper.Dat jullie prijs wat hoger ligt, dat kan gebeuren, maar meer dan 50% is absurd! Een vriendelijk, doch zeer dringend verzoek: Doe hier iets aan!!!

Ordered something April 7:Ordered something April 7. Tracking shows it was sent April 8 and that’s it. Still haven’t received it.

Leuk kado voor mijn vader eindigt in maanden contact zoeken met 1001modelbouw:Begin maart een bouwdoos besteld. Ik kreeg geen mail dat de bestelling rond was. Alleen op de site zag ik dat de transactie geslaagd was.Na 3 weken heb ik ze gemaild met de vraag waar het bleef.Vervolgens 5 dagen later antwoord gehad, waar ik helemaal niks mee kon.Daarna nog 3x contact gezocht via de mail (want het buitenlandse nummer op de site doet het natuurlijk niet...)Geen reactie. Ik wil gewoon mijn geld terug en ik bestel hier NOOIT MEER.En als ik u was zou ik dat ook niet doen. Oplichters!

Levering van 25.03.20 is nog steeds niet aangekomen...:Levering van 25.03.20 is nog steeds niet aangekomen. Niemand is telefonisch bereikbaar. Geen reactie op de tweede en volgende e-mails. Eenmaal en nooit meer.

Terrible!:Ordered some decals on March 16th. The item never arrived. Company phone number doesn't work. Avoid!

Te duur:Te duur, andere aanbieders tot 200% goedkoper.

Hallo ik wacht nu al meer dan 1 maand…:Hallo ik wacht nu al meer dan 1 maand op mijn bestelling, jammerook op mijn vraag per mail GEEN reactie gehad.Jammer dat het zo moet gaan, toch voor veel geld besteld en nu verder????

Abysmal:Abysmal. When ordering told in stock and 5-6 day delivery. Then a week later a message saying its not in stock, then a message to say its out for delivery. 8 days later still nothing. No way of contacting them, track your parcel doesn't work, no reply to message on messenger as no contact or e mail address, avoid like the plague

Top of glue bottle was not secured half…:Top of glue bottle was not secured half of the contents where lost in transit.