Klantenbeoordelingen van 1001puzzles

Received item:Received item. Very long shipping time.

Het pakket werd niet verzonden als een geschenk zoals gevraagd ...:Het pakket werd niet verzonden als een geschenk zoals gevraagd, en niet gemarkeerd als een geschenk met inhoud van geen commerciële waarde.De ontvanger in Israël moet betalen douanerechten en kosten.Gelieve door te sturen naar de afzender.

Alleen bereikbaar via een review op Trustpilot:Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als ´aangemeld´ maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.

Model didnt arrive:Model didnt arrive. No response from customer service. Now having to try and get refund from credit card company.Update.. 10pm Mon 5th Oct. Still no contact from customer service...Didn't receive any address verification email, just one saying it was in transit and then one saying it was delivered. UPS courier service admits they can't give me proof of delivery (despite address being a very well known naval base) and UPS advise me to take up with sender. This was meant to be a birthday gift for my son, but nothing arrived. Really disappointing.

Zeer trage levering:Zeer trage levering, slechtye omschrijving van het produkt, slechte en trage terugbetaling. Kortom ik koop nooit meeer iets hier !!!

Levertijd komt niet overeen met de informatie...:Levertijd komt niet overeen met de informatie?

Tot nu toe niks geleverd en totaal niet bereikbaar:Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag, 21 september, heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen.Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen.Blijkbaar reageert het bedrijf wel op reviews hier. Dus, 1001hobbies, kunnen jullie aub uitleggen wat jullie aan het doen zijn??Edit:Op mijn mail van 7-9 hebben jullie gereageerdOp mijn mail van 8-9 hebben jullie niet gereageerdOp mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeldOp mijn mail van 18-9 hebben jullie niet gereageerd.Wat betreft jullie telefoonnummer 31 85 80 81 159:Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail.Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn.Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail.Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.

Update,,, received package on October 13 . It took approximately 9 weeks wasn't sure if I would ever see it everything was fine:Have not received package,, three weeks out so far. Cannot get any info as to whom the delivery company is ,, ie,,USPS,FedEx, UPS,, etc etc etc..I do have info that my package has arrived in the US,,???not impressed !

They advertised and shipped the wrong…:They advertised and shipped the wrong item. Then they suggest I pay to return it, then they stop responding to email. I will not pay to ship and then pay again to return an item that I did not order. Not very good customer service.

Het artikel is beschadigd, ik kan het niet terugsturen via mijn klantenaccount, geen van de telefoonnummers werkt en de klantenservice via e-mail krijgt ook geen contact. Ik wil het artikel terugsturen en mijn geld terugkrijgen! Het is geweldig dat er een 30 dagen retourmogelijkheid is - maar je hebt er niets aan als je niemand kunt bereiken via telefoon, e-mail of klantenaccount! Bestel gewoon niets!!! EDIT: Na mijn recensie op dit portaal heb ik nu een e-mail ontvangen en kan ik het artikel terugsturen tegen betaling van de verzendkosten. Zowel het artikel als de verpakking zijn echter beschadigd (ik had foto's bij mijn e-mail gevoegd), wat waarschijnlijk de schuld is van de fabrikant en het verzendbedrijf. Echter, de verkoper en niet de koper is hiervoor aansprakelijk (ondernemersrisico en kopersbescherming), vandaar dat de verkoper de verzendkosten voor zijn rekening moet nemen. En beide telefoonnummers (0308 09 35 7 83 en 49 692 045 79 231) werken niet.

NOT IMPRESSED!:I've ordered a few things and was kindly given a £5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED!My last order was accepted and one model was delivered but the second is ""out of stock"". I was not told this until after delivery. NOT IMPRESSED!I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED!I will not be using 1001 Modelkits again.

I would have given them no stars if I…:I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.

This model arrived missing a major part…:This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.

Bestelling geplaatst op 25.8 de artikelen staan er nog op...:Bestelling geplaatst op 25.8 de artikelen staan er nog op (levering van fabrikant.)

Zeer slechte winkel!!:Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Order placed 8-20-20202:Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OKYou could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.

Ik heb nog steeds niets ontvangen:Ik heb nog steeds niets ontvangen. Ik verzamel echt veel. En voor het eerst via jullie. Ik ben bang dat ik alles kwijt ben. Met vriendelijke groet, Joeri Vink.

customer service:HelloAs I wrote to you in an email and have sent it several times already but without a reply.UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping.The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site.Shachar Ardi

i'd like to give 0 stars but i dont…:i'd like to give 0 stars but i dont have the chance.The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!! After communication i am now considered as ""cheater"" and refund is refused.it just about 25 euros and now what they offer is just 10 euro voucher.As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.

Goederen verkeerd verpakt Goederen defect geen...:Goederen verkeerd verpakt Goederen defect geen factuur

ik heb mij paket niet ge onvange ik ben…:ik heb mij paket niet ge onvange ik ben niet zo blij mee duur lang

I placed my order (and was charged for…:I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.

Product not yet received:

Terrible customer service and always…:Terrible customer service and always late sending order even if u pay for quick delivery

Things to improved:Hi The products i ordered were not correctly sendThere were some enamel instead of acrylicAlso was to long to get deliveryThe products are ok but with the conditions i explain aboveThank you very much

Poor packing allows damaged package:I ordered a Porsche 356 Di cast model and it was only wrapped in one layer of bubble wrap. The car itself arrive okay but the packaging/display was damaged. This could have easily been prevented with another layer of wrap or a box and wrap. Not worth sending back as it appear this is the only/last one available in silver.

Order No2000061183:Order No. 2000061183 ordered 29/07/20 and still not arrived

Tot nu toe goed:Tot nu toe goed. Levering later dan aangegeven. Ik ontvang spammails sinds ik de bestelling heb geplaatst...

Horrible Order Processing - Do Not Buy From 1001 Hobbies:I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.

Absolutely terrible service took over…:Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever

Did not receive what I ordered:Did not receive what I ordered. Got something completly different....

Good quality but.....:Although the goods ordered were of high quality, I feel the service was slow for this day and age with misleading dates quoted on the tracking facility.

Lack of correspondence:Bought a model Ferrari for my son. Transaction went through easily enough. However, the model came from France and the tracking information (translated from French) suggested it might take 30 days before delivery. Contacted 1001Modelkits to ask for clarification and did not receive any reply. Slightly disappointing. The model did turn up, however, a few days later. So alls well that ends well. Just please, reply to correspondence.

Frankly inadequate:Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.

Wow you reply really fast when you want .....:Dear customer,Can you please give us your order reference ?thank you for your response,1001Hobbies'customer careso after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.

1001 is ridiculous:6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.

Ik heb op de model bouwdozen erg lang…:Ik heb op de model bouwdozen erg lang moeten wachten ,en de bezorger kon mijn adres niet vinden.??Deze appartementen staan er al acht jaar.!!

I still haven't received the order:I still haven't received the order. Here's what's on the post office website:No.LD081194255FRWednesday, July 22The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path.Wednesday, July 8Your mail was delivered to the Post Office by the sender.Tuesday, July 7Your mail was delivered to the Post Office by the sender.

Very slow postage took weeks for my…:Very slow postage took weeks for my items to arrive. Then disappointed when it finally arrived the shell that came was clear when I was expecting a painted one

Te weinig info, duur, en te lange leveringsduur:Vanaf 69 euro verzending is het gratis verzending staat op de site, kom je bij betalen komt er direct 10.99 euro bij, ik vindt het veel geld voor het volume van de bouwdoos die je krijgt en ook weinig informatie er rond. Lange verzendtijd.