Klantenbeoordelingen van 1001puzzles

Slecht:Slecht! Geen andere woorden voorIk heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terugik zal daarom hier ook nooit meer bestellen!Wat een slechte service

Complete afzetterij:Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.

Onvolledige levering: De levering is niet volledig. De stickers zijn niet geleverd. De levering staat als compleet in het systeem. Dit is vervelend omdat het een eerste bestelling was. Komt er een volgende levering? Of blijf ik met het verschil zitten?

Slow and cumbersome fulfillment:The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order.You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver.Only useful if you cannot find the products elsewhere.

hey I got the wrong version:well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-(Partly my fault part customer service

At the moment I ordered two times and…:At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.

Despite having received a confirmation…:Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.

six weeks and waiting...:Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.

Avoid this company:Order placed 30th December, no sign of it over a month later and company is impossible to contact. Many other customers appear to have had similar problems. Avoid.

Zeer ontevreden:Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!

Customer service poor:Customer service poor, didn’t receive items, contacted them and they made me feel like I’d stolen from them, turns out it was delivered but just abandon on my door step, taken 2 months to find this out and that was only because I was contacting them otherwise I probably would never have found out, don’t think I’ll see a refund, would never use this company again

I keep getting asked to review the…:I keep getting asked to review the service but still have not received my order. You need to reassess your priorities.

It has been over a month now:It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!

Terrible Customer Service!:The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.

Not got my items:Ordered my items 3 weeks ago have not received them. I have emailed your company aweek ago no response please Get in touch with me thank you

Items not delivered:This feedback request has been received, but the goods haven't so I can't give better feedback. It's been 20 days now.

overpriced but Christmas present &:overpriced but Christmas present & RTS- ready to sail....Received in short time - great thanks...HOWEVER RTS-Nope. Not even close.Missing rc controller and receiver- not happy..... sent email via website asked for a bunch of stuff- not good...nothing put together ie: rigging etc.Called company. Was told Sorry “They always forget..”. Hmmm... but sent right out missing pieces-great thanks HOWEVER ..Received w/Instructions ONLY in French-huh?Really not happy. Didn’t even offer any type of compensation. Not again

First half of the order arrived…:First half of the order arrived quickly. I’ve been waiting nearly 2 weeks for the rest of the order.

Haven't received the item yet.:

Placed order 1/2/21 shipped out 1/7…:Placed order 1/2/21 shipped out 1/7 arrived country of destination 1/8 10 days later no information on arrival

Uiterst tevreden!:Alles top ...geen opmerkingen.

Great products, slow delivery and communication:The products were great and well packaged, however delivery took 5 weeks to arrive and it was difficult to get a response from.I spent about 3 weeks trying to get in touch with 1001 Modelkits as the delivery tracking info hadn't changed. I can see they've put an email address on their website now so hopefully this will improve.I understand Covid/Brexit/recent weather are causing delays, however I've received similar packages (size and value) from France in less than a week. I would encourage 1001 Modelkits to look at other couriers.I would order again, but expect a long wait for delivery.

I ordered my items on 27 December 2020…:I ordered my items on 27 December 2020 and they still haven’t arrived. I know this may be a result of this country’s stupid, pointless Brexit but it would be nice to know when the delivery may appear. It has never taken this long with previous orders.

Besteld op 18/12 en meteen betaald.:Besteld op 18/12 en meteen betaald.Nog niets gehoord en ontvangen.Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!

Niet zo positief...:Niet zo positief! Ik heb nog steeds geen product! 23-12 besteld en meteen betaald, nog niks ontvangen. Word wel al voor de tweede keer gevraagd om een review achter te laten....Bij deze!!!

It’s been close to a month (order…:It’s been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.

I sent in my order and still haven’t…:I sent in my order and still haven’t received it , the weird thing is I have ordered other parts from different sources at later dates and I’ve received them , where’s my order ,where’s my order , where’s my order

Goede service maar duur.:

There is no excuse for the poor…:There is no excuse for the poor delivery time of this companies products - tracking an order does not work nor does contacting this company

Misrepresentation of Shipping Speed, Poor Experience:Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.

I have not received the order:

This company is rubbish I had an order…:This company is rubbish I had an order supposed to be delivered 23rd December !! They taken my money unfortunately on a debit card so cannot get it back. We are now at 6th Jan no order, have tried to phone just answer machine , have tried to email but cannot get email address, and now you send an email asking how did we do well the answer is RUBBISH DO NOT USE THIS COMPANY Nadine Morey

Ordered the Escalation Box:Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.

Bestellen bij 1001Hobbies is voor mij…:Bestellen bij 1001Hobbies is voor mij (waarschijnlijk) de laatste keer. Ik heb een weliswaar een leuke bestelling geplaatst bel ik over de status van het verloop ervan wordt engelstalig afgehandeld niet te volgen wanneer product uit eindelijk wordt afgeleverd. Had beter via Bol.com kunnen bestellen

6th of January:6th of January, and still Wait for delivery since order was placed on 6th December.

Very disappointed in product:Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

Geen contactpersoon/service:Geachte heer of mevrouw,Ik heb op 13 december een bestelling bij u geplaatst omdat de situatie zo werd voorgesteld dat de gewenste producten direct beschikbaar (= op voorraad) waren. Op 14 december ontving ik een bevestiging van deze bestelling. Pas op 23 december kreeg ik bericht dat de levering vertraagd zou worden omdat 2 van de 3 producten niet op voorraad waren en niet besteld konden worden. Er staat geen contactadres op de homepage. Tegelijkertijd adverteren ze met de mogelijkheid van telefonisch advies. Via het nummer, dat ook moeilijk te vinden is, is niemand te bereiken en ondertussen speelt er een nauwelijks verstaanbaar Franstalig bandje. Ik wil de hele bestelling annuleren, maar ik kan niemand bereiken. Ik heb nog nooit zo'n slechte klantenservice meegemaakt, en aangezien ik met PayPal heb betaald, zal dat de volgende stap zijn. Ik wacht nog een dag om te zien of er op deze manier een reactie komt.A. BüttnerHet is al zes dagen geleden en er is nog steeds geen geld teruggestort!!!!

Not a US company:First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

It has been weeks since I ordered one…:It has been weeks since I ordered one roll of oracover and still have not received it...

Inconsistente prijs-prestatieverhouding:Ik kan de lange levertijd bevestigen die al in de andere beoordelingen is beschreven. Helaas was de doos van het model dat ik bestelde, hoewel goed verpakt, beschadigd aan de hoeken (gescheurd en ingedeukt). Het moet dus met gebreken zijn verzonden. Als cadeau was dit nogal onaantrekkelijk. Gelukkig is het model zelf in orde. Voor de prijs en administratiekosten van bijna 10! euro verwacht ik dat de goederen in perfecte staat zijn.