Klantenbeoordelingen van 1001puzzles

Product Sent to the Wrong Address!:I ordered 4 airplanes from Canada to be sent to my son in a different province. The order was placed on Jan. 13,2013 and it arrived on Jan. 29,2013-over 2 weeks for delivery is unacceptable. More importantly, the planes arrived at my home and now I have to pay shipping to send them to him. Very disappointing!

Lange levertijd, hoge douanekosten en geen reactie op vraag: Geen orderbevestiging, levering liet lang op zich wachten, een vraag van mij werd niet beantwoord en last but not least hoge douanekosten omdat de artikelen niet correct waren aangegeven. Dit was zeker mijn laatste bestelling bij deze winkel.

All is well, that ends well, i suppose...:Initial order confusion, and difficult communication. Took time and Email discussions to get order back on track. Order delayed and was split into 2 parts. With delays, order was finely completed.

very slow shipping, slow customer service response time:i thought the selection and pricing was pretty comparable, if not slightly lower than a few other places for the parts i was looking at. they also had the specific combination of parts, which i would have had to order from multiple places to get. but there was almost a full 3 weeks between ordering and delivery. while i was notified that the item was being prepared to ship, then another when it was just about to ship, then another when it did ship, i did not receive a single email answering my questions regarding the order.i might consider ordering again just for a second chance, but if shipping is the same speed, i'll go elsewhere for what i need...

Item was delivered well after it was promised and horrible customer service:I ordered a model to be delivered for the holidays, and it ended up being delivered a couple of weeks late. Attempted to contact the seller several times without response. Do not recommend.

Slow, misleading e-mails-:Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more.I'll remember this in the future.

How long, oh Lord?:I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.

Unreliable and Unavailable:1001models is a horrible company that does not return e-mails or voice mails for weeks. They listed a model on their site with no mention that it was unavailable, then they e-mailed me it would ship in a few days, when in truth it was actually out of stock. After numerous e-mails and voice mails I finally got a note stating it was out of stock. This company is horrible do not do business with them. Oh and after I canceled this model order not once but twice they still shipped it 2 weeks later.

I won't do business with them again!:I made an online purchase. I was under the impression it was being shipped from overseas. I was charged excessive shipping fees (more than the item cost). It was shipped from within the states. It arrived broken. I emailed them with my concerns and asked for a reply. Never received a reply!

Verzendproblemen: het product komt volledig overeen met de beschrijving, ik ben er absoluut tevreden over. Maar de verzendtijd was een ramp: bestelling verwerkt op 18.12.2012, overhandiging aan verzendbedrijf bevestigd per e-mail op 21.12.2012, afhaalbevestiging van DHL op 24.12.2012, hier geleverd op 04.01.2013. Het pakket was dus 14 dagen onderweg van Frankrijk naar mij, waarvan het alleen al 10 dagen in rust in het pakketcentrum in België. Ik begrijp dat Kerstmis en de jaarwisseling hete verzendtijden zijn, maar 10 dagen zonder enige beweging in een pakketcentrum is een beetje veel.In de verklaring in de mail stond dat de levering binnen 6 tot 9 dagen zou plaatsvinden.Dat werkte absoluut niet.MfGUwe Clausen

Verzending duurt te lang:Verzending duurde veel te lang.

Product was correct but shipping was SLOW:I ordered a model kit and it took over two weeks for it to leave their warehouse. The transit time was not the issue it was how long it took for them to deliver it to the carrier. No explanation as to why, not too impressed!

Watch the shipping!!!:Although I paid for UPS shipping, it shipped USPS.

Encouraged:At first I was a liitle aprehensive. Never hard of them. But their website looked good and the prices were excellent. So...I decided to take the plunge. Everything worked out well...initially. Then...there was nothing. No communication...nothing about my order. This went on for a good 2.5 weeks. I was getting worried. No tracking information at their website...etc. So I began to write them and say..hey! Where's my order? They wrote back apologetically and said it's in process. Well...after a few rounds of email...they came through! I received my order and I was happy about the expereince....especially the price. I chalked up the negative part of the experience as their growing pains. Definitely will use again.

How long does it take?:It took 22 days for me to receive the order. I would say the communication about the status of my order was sketchy at best,. Links provided in their emails took me to the French language version of the site, and even their communication to leave feedback was in French. Item was packaged very well. Not sure I would order from them again.

Ik heb geen vrede met de manier waarop ze met mij als klant omgaan: als ik via de website onderdelen bestel en ik moet als nieuwe klant vooruitbetalen, en er dan pas na meerdere keren navragen achter kom dat de onderdelen op dit moment niet leverbaar zijn, dan vraag ik me af of ze me dat niet hadden kunnen vertellen voordat ik vooruitbetaalde!

Service,Info:Levering binnen de gestelde termijn.kwaliteit van de goederen zeer goed.webpagina, goed.kon geen factuur laden, omdat link blijkbaar niet bestaat.

many choices:I was impressed by the selection and the price range. I was disappointed about the time it took to receive the maquette.

My order for decals:A good place for some odd decals but their notification and keeping me informed of my order was no so good. I had to email them twice about my order and to get a shipping tracking number. A better response with the customer needs work on by customer service.

Nice selection weakness in follow-thru.:I ordered six kits and got a confirmation of the order and notification that the order was filled.Then, two weeks passed with no comment whatsoever. I prodded with an email. They looked into it, then told me it was in transit. What I received was one kit short of the order and no explanation was provided.

De levering heeft veel te lang geduurd:Aangekondigd waren 6-8 dagen uiteindelijk was het bijna veertien!het kan beter of anders aangekondigd worden!met groeten romein götten

Zeer lange levertijd:De levering duurde 3 weken, veel te lang. Een trackingnummer was niet beschikbaar of te krijgen. De verzendkosten zijn veel te hoog, maar de kwaliteit van de producten is geweldig.

Model supper, prijs ok, maar de pakketprijs was de hamer uber 8 € voor een pakket dat 4,5 € kost: de prijs voor de verzending was de hamer meer dan 8 € en uw verzending zei slechts 4,50 bij de invoer en dan meer dan 8 € op de factuurDank Michael Fey

Floating:Dus aan de positieve kant, het pakket kwam aan zonder schade. Negatief is dat ik verbaasd was over de levering toen ik de koerier van het postkantoor Fr.28.- douanerechten moest betalen en bijna 3 weken moest wachten tot het pakket na betaling aankwam.Ik heb het toch met plezier in elkaar gezet, dus ik zal bij jullie bestellen als ik geen model in Zwitserland krijg.