Klantenbeoordelingen van 1001puzzles

Catastrofaal: Ik heb nog nooit zo'n slecht bedrijf gehad. De levering duurde 10 dagen. En ik wacht al 5 weken op mijn geld. Vorige week was ik in live chat met een medewerker en nam alle details nog eens door en er gebeurde NIETS. Als ik een bericht stuur gebeurt er NIETS. Nooit meer met 1001 Modellbau. Gewoon rampzalig.

poor:I had to chase to find where my purchase was. If you do use them, only use paypal or some other system which allows you to chase them effectively or get your money back. They use Hermes as one of their carriers, difficult to judge where your parcel is as they don't update their system correctly.

paint ordered 3 weeks ago, still has not arrived.:The title says it all.

Slow delivery and poor quality item.:Very disappointed. Delivery took 10 days. The paint, Humbrol Polished Steel, was very poor- separated into solid clumps and liquid, despite stirring, and was not fit for purpose. This is really Humbrol's fault but the supplier should ensure it supplies decent products.The definitions for the star ratings seem heavy on 'friction' and 'conduct'. I had no problems in these areas, but the whole experience was still Bad

Good selection, but poor communications and slow shipping:They have a good selection of products, but ""8 to 10 days"" shipping can take over two weeks to process. I've had questions on a couple of orders, and getting any response to those has been hit and miss. I'm still waiting for a response to a question I asked three weeks ago.

Wrong model.:Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.

Product never arrived.:I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).

Still not received my order!:Takes too long to deliver.

Niet aan te raden:Ik heb op 21/10/2016 een artikel besteld bij de winkel. Dit werd mij gemeld als verzonden op 24.10.2016, maar helaas is het pas vandaag, 07.11.2016, aangekomen. Zoiets gebeurt, het hoeft niet de schuld van de Modellbaushop te zijn. Wat wel vervelend is, is dat mijn pogingen om contact op te nemen met de verkoper - afgezien van een geautomatiseerd antwoord - gewoon werden genegeerd. Ik heb dus geen goederen en met dit soort klantenservice kan het wel eens heel moeilijk worden om het geld dat ik al heb betaald terug te krijgen. Ik zou waarschijnlijk de account die ik heb aangemaakt moeten sluiten...

had some issues with shipping... take too long:i cant tell if my decal was shipped or not... still waiting more news about it...when i bought them, thought that will be shipped fast... but some days a go i received other email telling that my order will be shipped soon....how should i know

What A RIP OFF:I paid £26.00 for what I thought was a Supermarine Spitfire T9 two seat trainer with decals model kit, but turns out I paid £26.00 for badly detailed and moulded bits of plastic. I now have to purchase a Supermarine Spitfire MK 9 model kit to obtain the model I thought I was purchasing. They need to make it very clear on the website that you will be paying of OVERPRICED bits of plastic.

Decal order:Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!

Received a different item then I ordered.:I ordered a item based on the picture and then received a different item. They won't respond to my email about the incorrect item.

Geen contact Lange levertijd: Levering 13 DAGEN van bestelling tot verzending !!!! Geen antwoord op e-mail contact

Where is my order:I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondance with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.

Slow Service:Ordered 1 kit and it took 3 weeks to arrive. Email said not is stock, when said I wanted to cancel the kit was suddenly on its way to me. Will not be using again, when I can go elsewhere and get next day delivery.

Now the 8/08/16. It's a long few days and still no reply to direct emails and no refund. I would advise you to be wary of this company and shop around.:I ordered 2 kits on behalf of my son only to find out the next day that I had ordered the wrong kits. I immediately emailed details cancelling my order and asked for a reply confirming this. Ten days later and after quite a few emails done through the website contact us page as instructed I hve heard nothing, The onle email I have had was one stating......Your order is currently being processed. We are waiting for a product currently being brought by one of our providers. You will be notified as soon as your order is sent.Not the best customer service team. I suspect they want my £83.

Placed my order 17 days ago and haven't received it.:I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!

Zending niet ontvangen:Ik wacht nog steeds op mijn bestelling nr. 83371. Wanneer kan ik de bestelling verwachten? ??

Veel te lange levertijd // Goederen Super: Bestelling ging de deur uit op 04.07. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. Niets voor ongeduldige of last-minute verjaardagscadeaus. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. Niets voor ongeduldige of last-minute verjaardagscadeaus. Er was niets mis met het pakket of de goederen.

Zeer slechte ervaring: Een partij emaille kleuren werd niet op tijd geleverd, was daardoor niet meer bruikbaar en werd teruggestuurd naar het Franse adres dat op de website stond. Er werd echter geen geld teruggegeven. E-mails werden niet beantwoord. De ""hotline"" met Berlijns nummer die op de Duitse website staat, bestaat uit een Frans antwoordapparaat. De dealer, gevestigd in Frankrijk, deed alsof hij dood was; er zouden twee manieren zijn geweest om juridische stappen te ondernemen, maar beide zouden ingewikkeld en onrendabel zijn geweest. Onderzoek bracht toen de mogelijkheid aan het licht om de zaak voor te leggen aan het "Centre for European Consumer Protection"". De tijdrovende formaliteiten waren succesvol: vier maanden na het terugsturen van de goederen ontving ik een e-mail van de winkelier: 7 juin 12:03 CESTHello,Dank u, we zullen de terugbetaling zo snel mogelijk uitvoeren.Met vriendelijke groet, Guillaume Mortier (1001maquettes)Het geld werd inderdaad gecrediteerd.

Horrible Horrible service:Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible.""It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat.Sent another e-mail with the same standard response ""will answer as soon as possible.""I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery.I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped.Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USAbeware doing business with this vendor.I am resigned to the fact that my money will not be refunded and is lost.WRPFinally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail.The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess,never again will I place an order. They are unable to communicate effectively with the customer.

Shipping:They have the item I'm looking for but take far to long to ship and deliver.

Delays in shipment.:I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.

Still waiting for my purchase:Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended

Haven't Received my order yet.:Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package

Have not received good ordered on time.:Having to have DHL figure out why they did not have package for pick up. Needed this on time.

After 2 months still waiting for my refund:17 june - I've sended several emails, no response, no money back, still waiting for my €138.12 july: received an e mail after my review on trustpilot, but still waiting for my money.

Foreign Languages on Customer Service, I don't speak Chinese. frustrating.:I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.

Nooit meer:Ik zal hier nooit meer bestellen ik bestelde op 09.05.16, omdat het artikel niet leverbaar was heb ik een terugbetaling aangevraagd vandaag hebben we het 06.07.16 en mijn geld is tot vandaag nog niet terug overgemaakt hoewel mijn bankgegevens wel beschikbaar zijn.Ik vind dit een brutaliteit eerst wordt men afgeschrikt dan wordt er ineens niet meer gereageerd op verzonden mails.Ik kan iedereen alleen maar aanraden om via paypal te betalen anders heb je alleen maar problemen.

Would a additional delivery option:Would like to have a delivery option that would NOT require a signature conformation.

Net aanvaardbaar:- Trage verwerking, lange levertijd. Grote selectie, goede prijzen - Conclusie: Je moet geen haast hebben.

Express bestelling:De levertijd was erg lang ondanks de express bestelling (toeslag).Besteld 18.052016 geleverd 27.05.2016.

Slow to ship, but good once shipped:If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.

Only one available:Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

Snelle levering en goede kwaliteit van de goederen:Ik ben tevreden met de levering en de goederen.

Item not received.:

Bestel BRSV5CR5Y:4.4.16 Betaling ontvangen5.4.16 Verwerking van de bestellingDan ??????????????????????????????????13.4.16 nog steeds geen leveringDHL duurt normaal 2-3 dagenWilde het model te bouwen dit jaar !!!!!!

Product excellent, delivery good:Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

Wang: Ik bestelde Revell verf op 24.01.16, op 05.02.16 ontving ik een e-mail dat ze nu worden verzonden, geadverteerd als 7 tot 9 dagen. Op 11.02.16 ontving ik weer een e-mail met een zending tracking, er stond: ""De levertijd is van 5 tot 7 dagen."" In de tussentijd had ik de hoop opgegeven en de kleuren elders gehaald. Toen ze aankwamen, wilde ik gebruik maken van mijn 30 dagen retourrecht. Ik kon geen retourbon vinden, dus pakte ik een pakje in en stuurde het terug naar Frankrijk voor €10 verzendkosten naar het adres dat was opgegeven voor retourzendingen. Ze weigerden het te accepteren en het pakket werd op 14 maart teruggestuurd. Ik heb het geld voor de kleuren afgeschreven, dit is niet de manier om zaken te doen, ik kan iedereen alleen maar aanraden om daar niet te winkelen.