Klantenbeoordelingen van 1001puzzles

A Wee Bit Disappointed:I did receive my item when expectedbut was disappointed that my rather expensive items arrived bent with only a bubble mailer to ""protect"" them. Items were metal and flexible but are not meant to be sharply bent. A piece of cardboard in the envelope could have prevented all of that and not added much to the weight. Paid $20 for shipping to America and expected a bit more care for the price.

poor:I had to chase to find where my purchase was. If you do use them, only use paypal or some other system which allows you to chase them effectively or get your money back. They use Hermes as one of their carriers, difficult to judge where your parcel is as they don't update their system correctly.

Good selection, but poor communications and slow shipping:They have a good selection of products, but ""8 to 10 days"" shipping can take over two weeks to process. I've had questions on a couple of orders, and getting any response to those has been hit and miss. I'm still waiting for a response to a question I asked three weeks ago.

had some issues with shipping... take too long:i cant tell if my decal was shipped or not... still waiting more news about it...when i bought them, thought that will be shipped fast... but some days a go i received other email telling that my order will be shipped soon....how should i know

Geen contact Lange levertijd: Levering 13 DAGEN van bestelling tot verzending !!!! Geen antwoord op e-mail contact

Slow Service:Ordered 1 kit and it took 3 weeks to arrive. Email said not is stock, when said I wanted to cancel the kit was suddenly on its way to me. Will not be using again, when I can go elsewhere and get next day delivery.

Veel te lange levertijd // Goederen Super: Bestelling ging de deur uit op 04.07. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. Niets voor ongeduldige of last-minute verjaardagscadeaus. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. Niets voor ongeduldige of last-minute verjaardagscadeaus. Er was niets mis met het pakket of de goederen.

Shipping:They have the item I'm looking for but take far to long to ship and deliver.

Delays in shipment.:I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.

Would a additional delivery option:Would like to have a delivery option that would NOT require a signature conformation.

Net aanvaardbaar:- Trage verwerking, lange levertijd. Grote selectie, goede prijzen - Conclusie: Je moet geen haast hebben.

Express bestelling:De levertijd was erg lang ondanks de express bestelling (toeslag).Besteld 18.052016 geleverd 27.05.2016.

Slow to ship, but good once shipped:If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.

Only one available:Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

Snelle levering en goede kwaliteit van de goederen:Ik ben tevreden met de levering en de goederen.

Product excellent, delivery good:Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

takes to long too get:

Goederen top, communicatie slecht:Ik had een Fieseler Storch in 1:32 gekocht voor een topprijs, de goederen zijn ook 1A. Helaas kreeg ik echter pas na enige tijd mijn trackingnummer, ondanks het feit dat de goederen zogenaamd al een paar dagen geleden waren verzonden (volgens het systeem).Ik had verschillende vragen en kreeg slechts antwoord op één e-mail, die ook nog eens nogal automatisch leek te zijn aangemaakt.Er is nooit iemand bereikbaar op hun hotline (Berlijns netnummer 030) en ze hebben me nooit teruggebeld!

Slow Delivery:The sale of this model kit was the slowest in a sale of a $200.00 Model kit.Delivery was good the box came in good shape and took a parts count ]to make sure that all part trees were in the model kit it was complete full]count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early

Goederen uitstekend, levertijd vertraagd:Ik heb hier wagons voor de modelspoorbaan gevonden die nergens anders meer verkrijgbaar zijn. Het is echter niet waar dat de goederen binnen twee dagen worden verzonden. Het was eerder twee weken. Dus als je op zoek bent naar een zeldzaam model, ben je hier aan het juiste adres. Je moet echter wel geduld hebben.

Good quality product - delayed delivery.:Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.

Took a while for delivery, though happy with model:My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.

Levering met een test van geduld:Ik heb bij 1001Modellbau besteld omdat ik hun website erg goed vond. De goederen die ik bestelde waren ook direct leverbaar en zouden binnen 2 dagen binnen moeten zijn. Uiteindelijk duurde het meer dan 1-2 weken. Prijs/prestatie is oké. Ik weet niet of ik hier opnieuw zou kopen omdat de wachttijd erg lang was.

Model 1/72 Personnel:Choice was good ordering easy but the kits took a very long time to arrive.

A400m Grizzly:A large model that I haven't completed as yet.The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue.So I've had to sell them out and fit new axles of from spare plastic..Apart from that its looking like a smashing model

Horible shipping:I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

Verbazingwekkend snel...:Voor het feit dat de artikelen van Parijs naar Saarbrücken werden geleverd, kwamen ze verrassend snel aan.De vele e-mails waarin elke kleine stap van de verwerking werd gedocumenteerd, waren soms vervelend.De verpakking voor de kleurblikken bestond alleen uit een grote bubbeltjesenvelop waarin de blikken veel ruimte hadden om uit te lopen. Gelukkig ging er maar één blikje open en de goede kwaliteit van de envelop voorkwam een grotere puinhoop, dus er is nog ruimte voor verbetering.

Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time!:My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.

Goed transactieproces maar levertijd veel te lang:Ik ben helemaal tevreden met de goederen, het shopsysteem en het eigenlijke bestelproces. Ik kon de goederen hier in Duitsland in zo'n complete vorm in geen enkele andere shop vinden, daarom koos ik voor deze shop, die mij op dat moment onbekend was. je krijgt voortdurend statusupdates over je bestelling, wat in principe heel goed is, maar soms ook heel zinloos tot drie keer op een dag en dan zulke nietszeggende informatie als ""wordt binnenkort verzonden"". Je kunt jezelf de moeite besparen als je zinvolle en zinnige statussen gebruikt, want als klant ben ik niet geïnteresseerd in het feit dat ""will be dispatched soon"" (wanneer??) en dan gaan er dagen voorbij voordat er eindelijk iets gebeurt! Als klant vraag je je af of het pakket al ergens in de hoek ligt te wachten. Ontvangst van de bestelling - bestelling verwerkt - uitgaande post, dat zou voldoende zijn. 12 (!!) dagen levertijd voor goederen die op voorraad waren, was helaas veel te langzaam naar huidige maatstaven. Ik heb zelfs goederen uit de VS en Japan sneller ontvangen. Binnen Duitsland moeten goederen die op voorraad zijn de volgende werkdag of uiterlijk de dag daarna worden verzonden, d.w.z. dat ze na ongeveer 3 tot 5 dagen op het adres van de ontvanger moeten aankomen.

Product goed maar helaas defect geleverd:Het verjaardagscadeau werd op tijd geleverd, hartelijk dank. Helaas defect! De boerderijen kunnen niet worden bevestigd. (((Elke vorm van contact via telefoon of e-mail is gewoon mislukt en dat maakt me ongelukkig. Daarom, als u kunt initiëren, neem dan zo snel mogelijk contact met mij op.

Goederen 1A, levering catastrofaal:De goederen waren compleet en in uitstekende staat, de levering door de pakketdienst was helaas catastrofaal. We ontvingen ons pakket pas na herhaalde verzoeken en veel telefoontjes... :-(

model paints:Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive.:Category : Diecast models Fiat 500 Blue 500C Pink x 2 1:43I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale.What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag!The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive.Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models?Luckily, my daughter, for which they were a Christmas present is happy with them.

Unsatisfactory response to damaged goods report.:I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments.Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods.Their reply follows:Dear Sir,I am deeply sorry for the damage.Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated.Best regards,--Customer serviceUK buyers beware.

mixed feelings:good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France

Complete source with long ship times.:I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.

leaking bottle:I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

Levertijd:Veel te lange levertijd zelfs als vaste klant levering alleen tegen vooruitbetaling .

Great Stuff but SLOW Shipping:Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.

Veeeeery slowwwww......:Very impressive site with lots of goodies for the modeling enthusiast but…I registered and placed my first order for 4 decal sheets on April 1st.The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope.All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day.The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days.After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!!Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive.On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal’s resolution centre. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available.I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed).The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!!I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so.There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them……