Klantenbeoordelingen van 1001puzzles

Shipping Time:I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.

Slow delivery:Slow delivery. My order was ""ready for dispatch"" for three days and I had to chase it.

I have CCTV on my property and there…:I have CCTV on my property and there was no attemptt to deliver my expexted parcel.. the steert was busy has workmen were laying new footpaths on or street . I had 4 other delivers made that monday no problem

Wachttijd:Dit is al de tweede keer dat ik meerdere waken moet wachten op een bestelling omdat er één item niet tijdig geleverd werd door de fabrikant. Uiteindelijk heb ik gevraagd de bestelling te splitsen en te leveren wat er voorradig was. Waarom wordt in zo een geval de klant niet (automatisch, op initiatief van 1001) geraadpleegd of hij de bestelling wil splitsen, annuleren of gewoon wachten? De levering zelf was 100% in orde!

Received item:Received item. Very long shipping time.

Levertijd komt niet overeen met de informatie...:Levertijd komt niet overeen met de informatie?

Bestelling geplaatst op 25.8 de artikelen staan er nog op...:Bestelling geplaatst op 25.8 de artikelen staan er nog op (levering van fabrikant.)

Order placed 8-20-20202:Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OKYou could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.

Things to improved:Hi The products i ordered were not correctly sendThere were some enamel instead of acrylicAlso was to long to get deliveryThe products are ok but with the conditions i explain aboveThank you very much

Poor packing allows damaged package:I ordered a Porsche 356 Di cast model and it was only wrapped in one layer of bubble wrap. The car itself arrive okay but the packaging/display was damaged. This could have easily been prevented with another layer of wrap or a box and wrap. Not worth sending back as it appear this is the only/last one available in silver.

Tot nu toe goed:Tot nu toe goed. Levering later dan aangegeven. Ik ontvang spammails sinds ik de bestelling heb geplaatst...

Good quality but.....:Although the goods ordered were of high quality, I feel the service was slow for this day and age with misleading dates quoted on the tracking facility.

Lack of correspondence:Bought a model Ferrari for my son. Transaction went through easily enough. However, the model came from France and the tracking information (translated from French) suggested it might take 30 days before delivery. Contacted 1001Modelkits to ask for clarification and did not receive any reply. Slightly disappointing. The model did turn up, however, a few days later. So alls well that ends well. Just please, reply to correspondence.

Ik heb op de model bouwdozen erg lang…:Ik heb op de model bouwdozen erg lang moeten wachten ,en de bezorger kon mijn adres niet vinden.??Deze appartementen staan er al acht jaar.!!

Very slow postage took weeks for my…:Very slow postage took weeks for my items to arrive. Then disappointed when it finally arrived the shell that came was clear when I was expecting a painted one

Te weinig info, duur, en te lange leveringsduur:Vanaf 69 euro verzending is het gratis verzending staat op de site, kom je bij betalen komt er direct 10.99 euro bij, ik vindt het veel geld voor het volume van de bouwdoos die je krijgt en ook weinig informatie er rond. Lange verzendtijd.

B1 Lancer:Delivery took far longer than expected. I think they may not have had my order in stock

Geen Nederlandse handleiding:

Prima, maar lange levertijden:Alles is prima, alleen de levertijden zijn erg lang.

Good shop:Good shop, but things just take a little too long time.

Erg trage levering...:Prima producten maar erg trage levering. Op de site staat dat de eco levering 6 tot 11 werkdagen duurt. Nu krijg ik een mail dat dit 4 tot 6 WEKEN kan duren. Wordt dit met de fiets gebracht ofso?

Very long delivery time:Very long delivery time, everything else ok.

Maar wie heeft het bestelde.nou…:Maar wie heeft het bestelde.nou geleverd. Niet bij de geadresseerde. Vreemd?

quick to process refund:got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.

Top of glue bottle was not secured half…:Top of glue bottle was not secured half of the contents where lost in transit.

Disappointed as parts took ages to…:Disappointed as parts took ages to arrive because one part was missing. Finished my model using alternative paints before my order arrived.

Matig vanwege de lange leertijd:Matig vanwege de lange leertijd en we hopen vandaag ! 11 dagen en alleen maar bericht dat het er aan komt.Na zelf een mail te hebben gestuurd om te vragen waar het pakket bleef, kregen wij antwoord in het Frans met een attachment in het Spaans.Nu spreek ik beide talen goed tot uitstekend en in het Frans geantwoord.Beetje vreemd allemaal. Maar goed we hebben een reactie gekregen, hetgeen positief is.We wachten af , het pakket zou vandaag moeten komen.Als het er niet is, nemen we contact opGroetEJ Ostwald

Pover:Vier dingen besteld, drie ontvangen. Klantendienst gemaild. ""Volgens ons logistieke team was dit product in uw opdracht."" (Whatever that may mean.) Plus een kortingsbon van 5 euro op een volgende bestelling (van 20 euro of meer). Geen verontschuldiging, geen vervangend product. Op verdere communicatie wordt niet meer gereageerd.

Levering: De levering duurde even.

Lange wachttijd en de zending was niet…:Lange wachttijd en de zending was niet compleet, geen instructieblad inbegrepen.

Goederen in bestelling:Goederen in bestelling. Verzending te traag (mogelijk door situatie coronavirus)

Neither satisfied or dissatisfied:Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.

Ordered with express delivery:Ordered with express delivery. After waiting for the parcels arrival for more than three days I amailed to be told it was sent standard. Although I have been reimbursed the difference.

later geleverd dan voorzien:

IMPROVE PACKAGING (YOU ARE A INTERNETSUPPLIER ):I WAS HAPPY WITH GETTING THIS MODEL THAT WAS 6 YEARS OLD AND NOT EASY TO FIND IN UK/EUROPE, BUT THE PACKAGING NEEDS TO BE IMPROVED.THE PACKAGE ARRIVED OPEN AND THERE WAS A LACK OF INTERNAL WRAPPING AND THE BOX WAS NOT TAPPED UP WITH CORRECT OR SUFFICIENT TAPE. THIS COMPANY MUST IMPROVE ITS PACKAGING IF I WAS TO BUY ANOTHER PRODUCT

Snelle en goede service:Snelle en goede service, kwaliteit bouwdoos middelmatig.

Eigenlijk is de order prima verlopen:Eigenlijk is de order prima verlopen, de levering deed echter veel te lang, bijna 4 weken na dato is het pakket geleverd... Zou m.i. echt binnen twee weken moeten zijn...

Dit is nu al het derde model...:Dit is nu al het derde model dat ik bij u gekocht heb.model 1 Le Gladiateur mist het stuurwiel.model 2 Carthagenian Ship mist de halve manen van de masttoppen.model 3 Gallon 1600 er is geen schroefdraad voor de lijkwaden.zou te overwegen zijn om de bestellingen op te schortenVeel groeten M.Dohnke uit Spremberg

Mixed Bag:Pros:1. Excellent customer service.2. Excellent shipment tracking and timely delivery3. Excellent modelCons:1. Poor package protection resulted in delivery of model with broken parts.

Not really 1001 Modelkits fault ..:Not really 1001 Modelkits fault ... After many weeks received model TACIT BLUE aircraft from France. Made in Chezc Republic that's the problem not user friendly extremely difficult to remove parts from plastic casting feeder lines. Leaving rough edges that need to be carefully cut down to fit.. So far haven't found a cement that adheres to their type of plastic. After ship models and many aircraft models this is absolutely the worst i have ever incountered. trying to contact someone at 1001 for advice on 0490034 cement.