Klantenbeoordelingen van 1001puzzles

7 maanden om geleverd te worden...

Het boek is beschadigd aangekomen omdat het slecht beschermd was (gewone bubbelenvelop). Er was bubbelfolie met een kartonnen envelop nodig.

De opgegeven levertijd van maximaal 6 werkdagen werd niet aangehouden, maar aanzienlijk overschreden.

3 weeks Delivery is very long!:

Het duurde 1 week voordat ik mijn…:Het duurde 1 week voordat ik mijn pilotenpoppetje kreeg: het moest helemaal uit Frankrijk komen.Dat vind ik wel lang voor een site uit Nederland.

model is nice but:model is nice but, way overpriced...

Het artikel zou op tijd zijn geweest zonder Corona...:Het artikel zou op tijd zijn geweest zonder Corona en ik werd op de hoogte gehouden van elke volgende stap. Ik had echter een IR-pantser besteld en kreeg een BB-pantser en de kettingen zaten te strak. Voor de rest was alles in orde.

Poor packaging:Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.

your devilry time mostly late:your devilry time mostly late. and no update

Internet site lijkt alsof het een…:Internet site lijkt alsof het een Nederlands bedrijf is. Product bleek uit Frankrijk te komen en versturen duurde erg lang en kwam te laat voor de verjaardag

Aanvaardbaar,:helaas beschadigd kan worden gerepareerd door lijmen zodat het niet opvalt

Lange levertijd: hoewel de goederen op voorraad waren, duurde het precies 14 dagen tussen bestelling/betaling en levering. Dat kan beter! De inhoud van de levering was echter in orde.

De levertijd.:De levertijd.Eigenlijk is alles prima. Behalve de levertijd.Als je 3, 4 of zelfs 5 weken moet wachten op je bestelling is dat heel vervelend.Dat zou toch veel sneller moeten.Dus jullie logistieke organisatie is voor verbetering vatbaar.Met vriendelijke groet,

Very dissapoited still haven't received…:Very dissapoited still haven't received my parcil witch we paid extra for a faster delivary it was a birthday present for my dad for 7 feb 2021 its now 15 of feb 2021 sorry wont use u againe and i would like a full refund plx

Jammer...:Ik had de "Pirates of the Caribbean"" gekocht als aanvulling op een scheepsmodel. Van de 48 figuren in de set waren er maar 12 verschillend. Dat wil zeggen, vier figuren van elk type. Vier kapiteins naast vier piratenbruiden op het dek zetten werkt niet echt. Helaas waren de figuren ook erg slecht gegoten. Overal bramen en niet erg gedetailleerd. Ik had meer verwacht voor de prijs! Wat jammer...

Placed two orders which they did not…:Placed two orders which they did not combine postage, one order took ages to be delivered, the second was lost. They did replace the lost order, but overall postage took too long, so I won't be using them again.

Long delay in receiving the model due…:Long delay in receiving the model due to custom check, but well worth the wait.

has a lot of products, BUT...:has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.

Slow and cumbersome fulfillment:The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order.You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver.Only useful if you cannot find the products elsewhere.

hey I got the wrong version:well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-(Partly my fault part customer service

At the moment I ordered two times and…:At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.

Placed order 1/2/21 shipped out 1/7…:Placed order 1/2/21 shipped out 1/7 arrived country of destination 1/8 10 days later no information on arrival

Great products, slow delivery and communication:The products were great and well packaged, however delivery took 5 weeks to arrive and it was difficult to get a response from.I spent about 3 weeks trying to get in touch with 1001 Modelkits as the delivery tracking info hadn't changed. I can see they've put an email address on their website now so hopefully this will improve.I understand Covid/Brexit/recent weather are causing delays, however I've received similar packages (size and value) from France in less than a week. I would encourage 1001 Modelkits to look at other couriers.I would order again, but expect a long wait for delivery.

I ordered my items on 27 December 2020…:I ordered my items on 27 December 2020 and they still haven’t arrived. I know this may be a result of this country’s stupid, pointless Brexit but it would be nice to know when the delivery may appear. It has never taken this long with previous orders.

Goede service maar duur.:

Inconsistente prijs-prestatieverhouding:Ik kan de lange levertijd bevestigen die al in de andere beoordelingen is beschreven. Helaas was de doos van het model dat ik bestelde, hoewel goed verpakt, beschadigd aan de hoeken (gescheurd en ingedeukt). Het moet dus met gebreken zijn verzonden. Als cadeau was dit nogal onaantrekkelijk. Gelukkig is het model zelf in orde. Voor de prijs en administratiekosten van bijna 10! euro verwacht ik dat de goederen in perfecte staat zijn.

Let down by delivery service!:Having been let down by another company,I was grateful to be able to find a Christmas present in stock here.1001 shipped my order promptly but Hermes took a very long time to deliver it 10 days!!! In addition the Hermes tracking system didn't really function well.For me to order from this company again they would need to change their delivery provider!

The delivery took quite long but I can…:The delivery took quite long but I can live with that. However, all labels of the paint jars had stickers on them covering up the necessary paint codes ??

Unlikely to get further business with this kind of service:This posting is as at 1700GMT on 25/12/20 in response to a request from 1001 Modelkits for a review. Current status is that my order, placed on 04/12/20, is yet to arrive. At the time of order it was claimed to be in stock but then delayed whilst stock was obtained. Email received on 18/12 stating it has been shipped but the Courier's status is still at ""We're expecting it"".Update at 29/12. Parcel arrived today in good condition. Recipient very happy with it. Changed title from ""Never getting further business with this kind of service"" and rating from 1star to 3 star. No higher because the initial ""In stock"" was not true and the length of delivery time prior to receipt by UK courier was excessive (although some of that may have been abnormal due to covid related port closures).

I ordered on 12/4:I ordered on 12/4. On 12/15 I checked tracking and it said it should arrive that day. The next day the message changed to in transit. Tomorrow is 12/22. I still haven’t received my order. All I’ve gotten from your company is more offers to buy things. I’m frustrated and I still don’t have an answer when I’m getting my order.

Cutty Sark:Cutty SarkDe onderdelen zien er naar verwachting uit, er lijkt wel een enkel onderdeel te missen. Gelukkig geen cruciaal onderdeel, dus dat komt bij het bouwen wel goed.De aflevering zou tussen 3 en 8 december zijn, helaas kwam het pakje pas op de 12e.

Veel keuze:Veel keuze, maar bij een onjuiste levering zeer slecht bereikbare service afdeling. Als het wel lukt om contact te maken wordt het probleem naar tevredenheid opgelost.

artikel ok, lange levertijd:bestelde artikel is geleverd en in orde. besteld op 23-11, levertijd van 15 dagen (11 werkdagen) is wel erg lang, was bedoeld voor Sinterklaasavond, helaas pas op 8-12 bezorgd.

The site is well organized:The site is well organized. Prices seem to be pretty good compared to other sites.My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.

I can't write a review when I haven't…:I can't write a review when I haven't received my order

Wel ok groot aanbod maar per telefoon…:Wel ok groot aanbod maar per telefoon zeer slecht berijkbaar krijg wel een bandje te horen maar wordt niet door geschakeld.

Poor communication:I ordered a product which I later found out had to be sourced from elsewhere so there was a delay. I did receive the goods in due course. However, my biggest gripe was the lack of and poor communication throughout. Otherwise ok.

Too small for me:Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.

de aankomst:Je betaald voor versturing met DPD, trouwens meer dan normaal, en dan krijg je mail dat je pakketje door B-post verder wordt verhandeld....Alles was op tijd maar te hoge distributie kosten, waarom dan niet direct B-post...Ook geen keuze mogelijkheid kwa versturing : waarom geen mogelijkheid om iets later te laten leveren met mindere verzendkosten, niet alles moet morgen leverbaar zijn. Een review is zever als er geen respons komt. Ik wacht wel een beetje. Groeten Werner

P-51D mustang.:The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.