Klantenbeoordelingen van 1001puzzles

Not the fastest:It isnt very clear that they are a French based company, not that that should matter but it can have an effect on delivery times.The kit is fine but in these days of next day and 2 day delivery it was rather slow. It took a week to for them to say it was shipped. Even with the holiday it was 4 days to ship it.It was listed as 'in stock' too.

Great store, good range:Great store, good range. Good for some hard to find stuff.A little pricey sometimes.

Goed transactieproces maar levertijd veel te lang:Ik ben helemaal tevreden met de goederen, het shopsysteem en het eigenlijke bestelproces. Ik kon de goederen hier in Duitsland in zo'n complete vorm in geen enkele andere shop vinden, daarom koos ik voor deze shop, die mij op dat moment onbekend was. je krijgt voortdurend statusupdates over je bestelling, wat in principe heel goed is, maar soms ook heel zinloos tot drie keer op een dag en dan zulke nietszeggende informatie als ""wordt binnenkort verzonden"". Je kunt jezelf de moeite besparen als je zinvolle en zinnige statussen gebruikt, want als klant ben ik niet geïnteresseerd in het feit dat ""will be dispatched soon"" (wanneer??) en dan gaan er dagen voorbij voordat er eindelijk iets gebeurt! Als klant vraag je je af of het pakket al ergens in de hoek ligt te wachten. Ontvangst van de bestelling - bestelling verwerkt - uitgaande post, dat zou voldoende zijn. 12 (!!) dagen levertijd voor goederen die op voorraad waren, was helaas veel te langzaam naar huidige maatstaven. Ik heb zelfs goederen uit de VS en Japan sneller ontvangen. Binnen Duitsland moeten goederen die op voorraad zijn de volgende werkdag of uiterlijk de dag daarna worden verzonden, d.w.z. dat ze na ongeveer 3 tot 5 dagen op het adres van de ontvanger moeten aankomen.

First order no problems:Placed my first order with them from the UK with slight trepidation as usual when purchasing from another country. But the order showed up quicker than expected and all in present and correct, so I'm sure I'll use 1001 Modelkits again.

Great Selection, slow shipping:I was looking for a very specific kit, a Heinkel He-111 H-3 for a Battle of Britain diorama. They not only had a great kit from Revell that had 4 models for the price of one, but also undercut the competition by $60! I had to wait two weeks for it, but I plan on purchasing the kit a few times over from them!

Product goed maar helaas defect geleverd:Het verjaardagscadeau werd op tijd geleverd, hartelijk dank. Helaas defect! De boerderijen kunnen niet worden bevestigd. (((Elke vorm van contact via telefoon of e-mail is gewoon mislukt en dat maakt me ongelukkig. Daarom, als u kunt initiëren, neem dan zo snel mogelijk contact met mij op.

good but not great:a litty slow to deliver

Alles OK:Alles was prima.blij opnieuw.

Good service:Emails kept me informed of order process, model arrived with no problems.

Goederen 1A, levering catastrofaal:De goederen waren compleet en in uitstekende staat, de levering door de pakketdienst was helaas catastrofaal. We ontvingen ons pakket pas na herhaalde verzoeken en veel telefoontjes... :-(

Order lead time:I feel more paint items should be kept in your inventory in the USA. The delivery time of two weeks because they have to come from your European warehouse does not lend to good customer service.

model paints:Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive.:Category : Diecast models Fiat 500 Blue 500C Pink x 2 1:43I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale.What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag!The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive.Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models?Luckily, my daughter, for which they were a Christmas present is happy with them.

So far so good.....ll:Couriered to UK from France by DHL during Christmas week, arrived before most of our UK parcels which were ordered much earlier! This would be 5 stars, except for the fact that this expensive, sophisticated wooden sailing ship model kit was open and had been repackaged somewhere along the line. There is no way to tell if anything is missing due to the complexity of the model (Amati HMS Surprise from the Aubrey/Maturin novels).

Unsatisfactory response to damaged goods report.:I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments.Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods.Their reply follows:Dear Sir,I am deeply sorry for the damage.Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated.Best regards,--Customer serviceUK buyers beware.

GOED tot zeer goed!

ninety 90%:the only thing is that the payment part of the check out is a little hard to navigate.

it is ok:I am really missing some models from you,especially Bristol Britania in CSAcolors and Convair 990.No message about it etc.In some models is pure description about them perhaps TU-124.It is really buying like blind.I must remodell this kit.Anyway,thank you for this as well.

mixed feelings:good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France

Complete source with long ship times.:I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.

leaking bottle:I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

Eindresultaat goed: Bij het bestellen was het niet duidelijk dat de levering vertraagd kon worden door de opname van een niet eerder genoemde leverancier. Als je vooruit betaalt, wil je preciezer geïnformeerd worden, vooral omdat fraude via internet toeneemt (ik heb al betaald zonder de goederen te ontvangen, zelfs op e-bay). Dus ik zal in de toekomst beter kijken.

Pretty good.:There was a small issue in figuring out if the item on their site was the one I was looking for. The picture shows the item out of the box and no box shown in the photo. I emailed them and they said they would attempt to find out more about the item from their supplier. After 2 weeks I heard nothing back. I decided to go ahead and order it since it was only 10 bucks(very good price) and it turned out that it was what I was looking for. The tracking didnt update during shipping but thats not really the company's fault.

Levertijd:Veel te lange levertijd zelfs als vaste klant levering alleen tegen vooruitbetaling .

Great Stuff but SLOW Shipping:Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.

Ik ben zeer tevreden over de afhandeling van mijn bestelling, op een klein gebrek na: ik had alleen geluk toen het pakket werd afgeleverd. Mijn volledige adres stond niet op het pakket. De postbode heeft me gevonden in zijn database en heeft me toen persoonlijk bereikt, anders was het pakket teruggestuurd. Dus alleen met veel geluk.

Veeeeery slowwwww......:Very impressive site with lots of goodies for the modeling enthusiast but…I registered and placed my first order for 4 decal sheets on April 1st.The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope.All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day.The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days.After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!!Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive.On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal’s resolution centre. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available.I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed).The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!!I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so.There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them……

GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week!:I won't buy anymore that you must use glue on. Mom threw them away after I glued apiece of a plane to the table. I have to pay to get the table refinished.

Good, but delivery time takes really long:very competitive prices and very good customer service. The only thing that nags me about them is there very long shipping time and costs.

Takes too long on delivery:Supposed to be delivered from the States and found out that was shipped in France. Took 15 days, cost 1.5 € but i was charged $4.Besides that, I'm happy with the product.

parcel arrived in perfect condition:my order arrived in perfect condition , I had ordered Decals and they were sent in a bubble wrap pachage. well done, no dints at all.

Problem with packaging:You must to pay attencion to prepare shipment.My decals wasn't respectively protected. Shipment arrived to me damged.If you send delicate merchandise, please take it in safe packaging (for example cardboard)

Alles is in orde: vliegtuigmodel, verpakking en pakje ruiken erg sterk naar nicotine, wat erg smerig is.Verder is alles geweldig.

Op tijd geleverd, maar niet zo goed verpakt: Over het algemeen ging alles goed. Een delicaat geëtst onderdeel was een beetje verbogen. Het had iets zorgvuldiger en steviger verpakt kunnen worden. Maar het is geen probleem. Ik zou graag weer bij jullie bestellen.

Sloooooow!:I've ordered from 1001 Model Kits in the past and everything about the experience was outstanding. This time however, has been so so. I placed my order at the same time as I placed an order from another online hobby shop. I received an auto-email telling me that my order had been processed and I would receive my order in 6 - 8 days. 10 days later I received another auto-email stating that my order had shipped and I would receive it soon. That was 11 days ago.It has been 3 weeks since ordering and still no sign of my product. I received my order from the other hobby shop 2 weeks ago.

Bedankt voor de levering, hoewel ik dacht dat deze iets sneller zou zijn!:En nog een opmerking, ik verwachtte een ander model.Ik verwachtte kruiser Peter ???????.maar ontving de kruiser Kirov, ik laat het, voor zijn collectie, maar in de toekomst hoop ik dat je de juiste bestelling krijgt.Nogmaals bedankt.

Probleemloze en betrouwbare verwerking:zeer tevreden met de levering en het product

Uitstekende winkel, snelle verzending, assortiment is ongeëvenaard - een beetje duur:Fantastisch assortiment - je kunt echt alles vinden! Helaas zijn de prijzen iets duurder dan in andere online winkels. Maar deze winkel heeft ook producten die elders niet verkrijgbaar zijn. De verzending is heel snel. Zeer goed!

odd pricing:The items I purchased were fine, but other things I would be interested in were grossly inflated and I had to find them elsewhere.

Overall I'm happy with the service.:A mistake was made on my order and correct promptly. Overall I'm happy how the situation was handled.