Klantenbeoordelingen van 1001puzzles

A400m Grizzly:A large model that I haven't completed as yet.The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue.So I've had to sell them out and fit new axles of from spare plastic..Apart from that its looking like a smashing model

Horible shipping:I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

Got the item, took a while:After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.

Issues with my order, but 1001 modelkits came through.:In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.

Verbazingwekkend snel...:Voor het feit dat de artikelen van Parijs naar Saarbrücken werden geleverd, kwamen ze verrassend snel aan.De vele e-mails waarin elke kleine stap van de verwerking werd gedocumenteerd, waren soms vervelend.De verpakking voor de kleurblikken bestond alleen uit een grote bubbeltjesenvelop waarin de blikken veel ruimte hadden om uit te lopen. Gelukkig ging er maar één blikje open en de goede kwaliteit van de envelop voorkwam een grotere puinhoop, dus er is nog ruimte voor verbetering.

Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time!:My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.

Sent wrong order. No response from customer service.:I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.

Not the fastest:It isnt very clear that they are a French based company, not that that should matter but it can have an effect on delivery times.The kit is fine but in these days of next day and 2 day delivery it was rather slow. It took a week to for them to say it was shipped. Even with the holiday it was 4 days to ship it.It was listed as 'in stock' too.

Great store, good range:Great store, good range. Good for some hard to find stuff.A little pricey sometimes.

Goed transactieproces maar levertijd veel te lang:Ik ben helemaal tevreden met de goederen, het shopsysteem en het eigenlijke bestelproces. Ik kon de goederen hier in Duitsland in zo'n complete vorm in geen enkele andere shop vinden, daarom koos ik voor deze shop, die mij op dat moment onbekend was. je krijgt voortdurend statusupdates over je bestelling, wat in principe heel goed is, maar soms ook heel zinloos tot drie keer op een dag en dan zulke nietszeggende informatie als ""wordt binnenkort verzonden"". Je kunt jezelf de moeite besparen als je zinvolle en zinnige statussen gebruikt, want als klant ben ik niet geïnteresseerd in het feit dat ""will be dispatched soon"" (wanneer??) en dan gaan er dagen voorbij voordat er eindelijk iets gebeurt! Als klant vraag je je af of het pakket al ergens in de hoek ligt te wachten. Ontvangst van de bestelling - bestelling verwerkt - uitgaande post, dat zou voldoende zijn. 12 (!!) dagen levertijd voor goederen die op voorraad waren, was helaas veel te langzaam naar huidige maatstaven. Ik heb zelfs goederen uit de VS en Japan sneller ontvangen. Binnen Duitsland moeten goederen die op voorraad zijn de volgende werkdag of uiterlijk de dag daarna worden verzonden, d.w.z. dat ze na ongeveer 3 tot 5 dagen op het adres van de ontvanger moeten aankomen.

First order no problems:Placed my first order with them from the UK with slight trepidation as usual when purchasing from another country. But the order showed up quicker than expected and all in present and correct, so I'm sure I'll use 1001 Modelkits again.

Great Selection, slow shipping:I was looking for a very specific kit, a Heinkel He-111 H-3 for a Battle of Britain diorama. They not only had a great kit from Revell that had 4 models for the price of one, but also undercut the competition by $60! I had to wait two weeks for it, but I plan on purchasing the kit a few times over from them!

Product goed maar helaas defect geleverd:Het verjaardagscadeau werd op tijd geleverd, hartelijk dank. Helaas defect! De boerderijen kunnen niet worden bevestigd. (((Elke vorm van contact via telefoon of e-mail is gewoon mislukt en dat maakt me ongelukkig. Daarom, als u kunt initiëren, neem dan zo snel mogelijk contact met mij op.

Not overwhelmed by the experience!:I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.

good but not great:a litty slow to deliver

Alles OK:Alles was prima.blij opnieuw.

Good service:Emails kept me informed of order process, model arrived with no problems.

Goederen 1A, levering catastrofaal:De goederen waren compleet en in uitstekende staat, de levering door de pakketdienst was helaas catastrofaal. We ontvingen ons pakket pas na herhaalde verzoeken en veel telefoontjes... :-(

Order lead time:I feel more paint items should be kept in your inventory in the USA. The delivery time of two weeks because they have to come from your European warehouse does not lend to good customer service.

good models, lackluster service, long wait times.:This was a less than pleasurable experience due to the lengthy delivery time – 27 days. My order was processed immediately and charged almost immediately on my credit card, this after the shipping rates were raised for some reason to a different price, which was higher than the quoted price when I pressed the button to complete my order. I was upset at that incident for days after the order.A week later, after filing an inquiry twice online, received a message that I would receive a voucher for the difference in price…I’ll never use it, but why not just make the adjustment on this order Poor customer service in my opinion.I received no info or updates until the item was shipped in this country, three weeks later, from the post office tracking. Parcel arrived with some damage to the side of the box, with damage to one of the model boxes inside…but thankfully the model was not harmed. I find it amazing that there was no packaging or filler inside to protect the items inside the box, as with other model companies with every shipment. I order something from the next state over and the box has newspaper, Styrofoam peanuts, plastic bubble rap…something! But something comes from France and no filler whatsoever…hmmm. I’m not impressed with the service, but the price was better than some places here, however, I will never use your services again.

model paints:Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

Bestelling 8 dagen na verzending nog steeds niet binnen!:Op 25.12.14 onderdelen voor mijn A6 Intruder besteld! Vandaag (11.1.15) nog steeds niets aangekomen. Het opgegeven verzendnummer is niet bekend bij DHL! Zwak!!!

Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive.:Category : Diecast models Fiat 500 Blue 500C Pink x 2 1:43I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale.What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag!The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive.Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models?Luckily, my daughter, for which they were a Christmas present is happy with them.

disappointed:I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.

So far so good.....ll:Couriered to UK from France by DHL during Christmas week, arrived before most of our UK parcels which were ordered much earlier! This would be 5 stars, except for the fact that this expensive, sophisticated wooden sailing ship model kit was open and had been repackaged somewhere along the line. There is no way to tell if anything is missing due to the complexity of the model (Amati HMS Surprise from the Aubrey/Maturin novels).

Unsatisfactory response to damaged goods report.:I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments.Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods.Their reply follows:Dear Sir,I am deeply sorry for the damage.Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated.Best regards,--Customer serviceUK buyers beware.

Poor service:I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed.12/30 - still have not arrived. Cancelling order.

Te lange levertijd:Ik heb 17 dagen op mijn bestelling moeten wachten, niet 5-7 dagen zoals aangegeven. Ik ben teleurgesteld.

Ik wilde eigenlijk maar één ster geven, maar onbeschoft (als je een antwoord op mijn mails zo niet wilt noemen) dan wel, maar de service is echt niet meer dan twee sterren waard. Beide keren heb ik vooruit betaald via PayPal voor figuren die volgens de lijst 'op voorraad' waren (waarom dan 2-3 weken levertijd) en kreeg ik bij de eerste bestelling geen creditnota voor het niet geleverde pakket. Idem voor de tweede bestelling, maar dit keer wel een creditnota op de rekening. Toch zie ik het nut er niet van in om deze slechte logistiek vooraf te blijven financieren. Dit is gewoon te weinig voor de huidige maatstaven en ik ga zeker op zoek naar andere opties, hoewel het assortiment enorm is (blijkbaar te uitgebreid), vandaar de slechte logistiek

GOED tot zeer goed!

ninety 90%:the only thing is that the payment part of the check out is a little hard to navigate.

it is ok:I am really missing some models from you,especially Bristol Britania in CSAcolors and Convair 990.No message about it etc.In some models is pure description about them perhaps TU-124.It is really buying like blind.I must remodell this kit.Anyway,thank you for this as well.

mixed feelings:good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France

Complete source with long ship times.:I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.

Levertijd te lang, artikelbeschrijving onvoldoende..:

leaking bottle:I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

Need do have stock ready to send out from USA:Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.

Eindresultaat goed: Bij het bestellen was het niet duidelijk dat de levering vertraagd kon worden door de opname van een niet eerder genoemde leverancier. Als je vooruit betaalt, wil je preciezer geïnformeerd worden, vooral omdat fraude via internet toeneemt (ik heb al betaald zonder de goederen te ontvangen, zelfs op e-bay). Dus ik zal in de toekomst beter kijken.

zeer teleurstellend:Alles ging mis.De levering kwam een week later dan was aangekondigd.Ik bestelde 3 houten strips van 1m lang.Deze werden verzonden in een pakket van 1m x 40cm x 1cm. Dit was 2 keer verbogen. Er stond niets op het pakket. Geen ""please do not bend"" of ""fragile.the end of the song was dat ik veel kleine houten stokjes had. Ik schreef een direct mail met foto's. Toen vroeg ik in ""Lifechat"" wat er nu zou gebeuren. ""We nemen contact met u op als de mail verwerkt is.""Sorry, maar wie stuurt er nou dunne houten stokjes in zo'n waardeloos pakketje? Tot nu toe is er nog geen reactie van 1001 gekomen.

Pretty good.:There was a small issue in figuring out if the item on their site was the one I was looking for. The picture shows the item out of the box and no box shown in the photo. I emailed them and they said they would attempt to find out more about the item from their supplier. After 2 weeks I heard nothing back. I decided to go ahead and order it since it was only 10 bucks(very good price) and it turned out that it was what I was looking for. The tracking didnt update during shipping but thats not really the company's fault.