Klantenbeoordelingen van 1001puzzles

Two and a half weeks to arrive:Excellent communication but the order took far too long to arrive

Bestelde goederen ok:Bestelde goederen ok, levertijd een beetje lang, vraag via e-mail werd beantwoord, graag weer :-)

Ik heb voor DHL-verzending gekozen en betaald...:Ik heb voor DHL-verzending gekozen en betaald, maar het pakket werd per post verzonden, verder was alles in orde

Techmod Decals:Order came as advertised. Good price. Good communication. Shipping could have been faster.

slechte communicatie, trage levering:Twee weken geleden mij bestelling geplaatst, alles zou binnen 24 uur verzonden worden volgens de website maar is pas na 11 dagen thuis bezorgd. Verzending zou een week na bestellen al zijn verstuurd, achteraf blijkt dat ze vanuit Frankrijk verzenden en dat duurt ongeveer een week voor t in Nederland is. Na een week navraag gedaan over de status maar dan wordt een standaard antwoord verstuurd wat neerkomt op geduld hebben.

Goederen ok:Goederen ok, maar 2 weken levertijd is gewoon te lang!

Good selection of soldiers 10days for…:Good selection of soldiers 10days for delivery not bad value

Goederen een week geleden besteld nog steeds geen ontvangst van de goederen: Goederen werden een week geleden besteld en zijn nog niet aangekomen, maar de e-mail waarin mij om een evaluatie wordt gevraagd is al aangekomen? Waar zit de fout? Ik vermoed dat de goederen in orde zullen zijn omdat jullie niet veel fout kunnen doen, maar meer dan een week levertijd is nog steeds veel.

Good quality but slow delivery…:Excellent quality and able to buy paints from here that are unavailable elsewhere, however, if you want a quick delivery don't use ordinary post pay extra, as I have been waiting for my last model 10 days and no sign yet it has been sent out - message is that order still being processed, but they do give you an estimation on when the lanes will be sent out - assume delay is because thy are very busy.

Easy transaction and the item arrived …:Easy transaction and the item arrived undamaged. The only thing I thought it needed was a better way to track it through the website.

Ik moest te lang wachten tot het artikel ...:Ik moest te lang wachten tot het artikel bij mij is tot 30.01 nog niet geleverd is

Suggestion on packaging improvement.:Suggestion on packaging improvement.Communications were excellent. Shipping time was good. The quality of the item-decal set for an airliner-is very good. The decal set is very complete. The painting diagram is a plus. The set came inside a zip-lock bag.My only complaint, and why I gave only four (4) stars, is that the packaging could be improved: There is creasing damage to one part of the decals. I think this will still apply OK, but time will tell. Not trusting to only a padded envelope, but adding a piece of card stock inside the envelope, would be a way to reduce possibilities of postal services transit damages.

Happy of my purchase:Happy of my purchase. The price was good and received it in a good time.

Levertijd zou korter kunnen zijn:Levertijd zou korter kunnen zijn. Anders alles OK!!!

I placed my order on 07/01/2018:I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!

Ondoorzichtig bedrijf ( ...:Ondoorzichtig bedrijf ( blijkbaar Nederlands bedrijf met verzending vanuit Duitsland met e-mailverkeer via Frankrijk ) relatief lange verzendtijd 10 dagen, maar bestelde artikel was perfect in orde.

I'm very satisfied with the service …:I'm very satisfied with the service received although the price is expensive compared to other modeling websites.

I did not receive all of my items:I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?

I was well pleased with the paints but …:I was well pleased with the paints but hardly surprising as they were Humbrol which I have used for years. Delivery was quite good considering it was within the Christmas period. I would use this firm again should need arise.

De levering werkte perfect ...:De levering werkte perfect. Ik ben erg teleurgesteld over de inhoud van de doos - het schip zelf. Ik had meer doe-het-zelf werk verwacht en minder geprefabriceerde gestempelde onderdelen. Er werden veel te weinig details getoond op het internet. De beschrijving (tekst) is meer dan slecht en de foto's zijn onvoldoende. Ik heb veel scheepsmodellen gebouwd, maar ik heb nog nooit zo'n gebrek aan transparantie in de foto's en figuren meegemaakt. En dat voor veel geld. WAT EEN SCHANDE!

De levertijd is wat lang en de verzendkosten naar ...:De levertijd is wat lang en de verzendkosten naar Oostenrijk zijn erg hoog. De goederen zijn in orde.

Order not received:I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas?Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.

- wachttijd voor lift te lang,:- wachttijd voor lift te lang,,- informatie ontbreekt als lift niet voltooid is.

Helaas kan ik het product niet beoordelen omdat ik het cadeau heb gedaan. En het zou veel te vroeg zijn om het te beoordelen. De levertijd was vrij lang, ongeveer drie weken, en het geld werd overgemaakt op 30/11/17 toen ik het bestelde. Het pakket kwam aan op 15/12/17. Ik weet niet wat er gebeurd is tussen 30.11 en 11.12 toen het pakket werd aangekondigd, maar het was in ieder geval twee weken. Sorry.

Alles goed:Alles goed. Er waren problemen met de levering, maar de ondersteuning en informatie waren geweldig. Ik heb nooit het gevoel gehad dat er iets mis kon gaan.

Alles OK:Alles OK, levering niet supersnel, maar ook niet nodig.

Levertijd enkele weken. ( maar in de periode voor Kerstmis ):Levertijd : enkele weken !Verpakking : GoedInfo via Internet : GoedInfo per telefoon : Geen contact mogelijk !

Levertijd veel te lang..:

I followed their email link to download …:I followed their email link to download my order is processed confirmation plus track my order I clicked on the link filled in the login details error message saying not registered with the company. I now don't know if and when I Will even recieve my order ?.

placed an order November 20th:placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th.Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!

Good communication on order status with …:Good communication on order status with prompt delivery.

Verwerking was goed:Verwerking was goed, reactie op leveringsstatus was snel. Helaas erg lange levertijd. Voor de volgende keer weet je dat en kun je je erop voorbereiden.

Enigszins lange levertijd: De levertijd is enigszins lang, maar verder is alles prima.

When ordering:When ordering, the image was misleading as it showed two bottles of Tamiya Airbrush Cleaner side by side for no other reason it seems than to suggest that you would get two for the price. Of course only one item arrived and when calculating postage and packing then the item was quite expensive.

I am very satisfied with the product I …:I am very satisfied with the product I orderred. My only concern was the delivery time, taking a little longer than what I had anticipated. But overall I am very satisfied with 1001 models and will buy from them again.

Jolly good, but be prepared for a bit of a wait for delivery.:After I'd ordered from 1001 (due to the very competitive price) I read the Trust Pilot reviews which made me wonder if I'd done the right thing. However, although the model car was delivered with all the speed of a glacier - 11 days, in these days when we're used to instant gratification - and after four emails (one duplicated) letting me know they were dealing with my order and had posted it about five days after receiving it, everything was OK despite the contents rattling inside the outer packaging box. (A little more scrunched up paper next time chaps!).Thus, all good, but be prepared to be patient while waiting for your order to be delivered

Levertijd is volstrekt onaanvaardbaar:Levertijd is volstrekt onaanvaardbaar. Verpakking ziet er gebruikt uit.

Took almost three weeks for kit to …:Took almost three weeks for kit to arrive. A telephone call to the number quoted on site and a request for a call-back produced no results as did a follow-up e-mail. The aircraft arrived eventually and was fine but customer relations could do with a review.

115481 Placed on 11/01/2017 20:04:50:115481 Placed on 11/01/2017 20:04:50As of this writing I am still waiting for this order to arrive. I realize 1001 Modelkits has no control of the postal system so technically I cannot hold them at fault for this large delay. However, after seeing many complaints about orders not being received at all or seriously delayed I would expect that 1001 Modelkits would make other arrangements to insure the best possible customer service. I believe most customers would pay an extra fee for some trackable shipping service that would hopefully avoid these types of situations.Postscript...the order arrived the afternoon that I posted this review. Thanks!!

Easy to find what I needed and great …:Easy to find what I needed and great selection.