Klantenbeoordelingen van 1001puzzles

Out of stock, overpriced late postage.:Ordered 17 packs of card dividers in various colours, left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in, even though it stated in-stock and i refreshed up until purchasing, and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box, with an invoice thats in French. Postage was way overpriced at over £7. Product was as described, which is the only plus.

Delivery a bit slow:

Ik wacht nu al 10 dagen op mijn pakket...:Ik wacht nu al 10 dagen op mijn pakket, de levertijd was 5-7 dagen. Bovendien werkt de tracking van de zending niet. Wat jammer. Hoop dat het snel aankomt. 25.3.2019 Kleuren zijn aangekomen één kleur was op.

De beschrijving van een model was...:De beschrijving van een model was onjuist. Het model TU114 kon helemaal niet worden gebouwd, alleen een andere versie kon worden toegevoegd. verduidelijking van de klacht was erg moeilijk. De hotline kon bij 3 oproepen geen Duits spreken.

Goede service ondanks problemen: Na de eerste problemen bleek de klantenservice erg vriendelijk en behulpzaam. Over het geheel genomen ben ik tevreden met het resultaat.

they say that the items that I ordered…:they say that the items that I ordered were despatched within 2 days but they took another 4 days to get to me. Not imoressed with their courier.

Helaas bijna drie weken levertijd!:Helaas bijna drie weken levertijd! Bovendien werd de bestelling, die niet gevouwen mag worden, in een gewatteerde envelop verstuurd. De postbode heeft hem natuurlijk gevouwen en in de brievenbus gedaan. ??

Instructies en fabricage onnauwkeurig:Instructies en fabricage onnauwkeurig.ALPHA Jet

exactly what i needed:

I placed two orders on the same day…:I placed two orders on the same day with in minutes of each other. One came with an average waiting period, the second took well over a month to receive. Thank you Mike

Half My order is on back order now:My order is on back order and it's only thing I need to get my blizzard going . Been told it will hopefully be back in stock by February 25 and if it's in stock it still need to ship to Texas I had to complain in few emails and finally got one of two I ordered shipped the second is still on backorder. I received first part of order on March 9th.

Very good service:

gloucester gladiator kit:Sourced a mode I couldn’t find elseware. Delivery time longer than some but ithadto come from France.

Onvolledige levering van mijn bestelling artikelnr. HELL52904:Op 25.01.2019 heb ik artikelnr. HELL52904 besteld (factuurnr. DE146167, bestelnr. 156103).Helaas merkte ik dat er 3 kleuren niet geleverd waren (nr. 11,166 en 209).Ik heb op 11.02.2019 per e-mail over dit gebrek geklaagd en tot op heden niets van u gehoord. U had mij geantwoord dat u deze zaak onmiddellijk in behandeling zou nemen. wanneer ontvang ik mijn ontbrekende kleuren?

Overall Poor Service:Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.

This used to be a great web sight.You…:This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!

Ik had gisteren graag mijn artikelen gehad:Goed spul, super veel artikelen!

Had a problem with my zip code:Had a problem with my zip code being wrong don’t know how it happened but it got fixed and the product was sent again at no charge to me.

Verzendproblemen!!!:De goederen zouden zijn verzonden, maar het zendingsnummer is onbekend bij DHL.de, bij DHL.com staat de zending nog steeds (al 10 dagen) in Le Harve. De klantenservice kan al 5 dagen geen verdere informatie geven!

Buitenverpakking had stabieler...:Buitenverpakking had stabieler gekund. Pakket was ongeveer 1 week onderweg!

Slow and substitute items provided:Delivery took quite a long time and substitute items were sent for several paints that were ordered without consultation.

Easy to use on-line shopping:Easy to use on-line shopping. Good source for hard to find products.

OK maar traag:Alles OK, levering erg traag... (

Good price, long wait on shipping:Good price on hard to find item. I knew shipping would take a while from France, however, I paid for the faster DSL shipping with tracking and it still took about a month and the link to track the package never worked.

Snel en betrouwbaar: Als twee zendingen worden gecombineerd, kunnen de verzendkosten op één factuur worden opgeteld. Voor de rest zeer goede afhandeling en snelle, betrouwbare verzending.

Disappointing experience:Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery

Good service.:My small order for acrylic paints was dealt with promptly and well. I shall consider 1001 Modelkits when placing further orders for modelling supplies.

Where are my decals:Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it’s already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you

Verzendproblemen, verder goed!:Duidelijk en goed bestelproces.Helaas was ik niet tevreden over de verzending. Er zijn drie verzendmethoden. Ik koos voor de middelste, iets snellere (2-4 dagen, met trackingnummer) Helaas ontving ik het pakket pas 9 dagen later. Als dit probleem kan worden opgelost, zou ik graag weer bestellen.

Very good service but wasn't happy…:Very good service but wasn't happy about the additional charge for using pay pal.Delivery took slightly longer than expected but that's more to do with postal services.Kit was well packed and packaging was very strong and sturdy. Would definitely use 1001 model kits again especially for hard to find European model kits. Have already recommended them to friends.

Took too long to receive it.:

De bestelling werd verwerkt...:De bestelling werd zonder problemen verwerkt. Maar het feit dat er kosten in rekening worden gebracht voor Paypal is niet bepaald prettig!

I WAS IMPRESS WITH YOUR STORE:I WAS IMPRESS WITH YOUR STORE, BUT I NEVER RECEIVE MY ORDER YET.

De levering duurde veel te lang...:De levering duurde veel te lang.

Just what I required:Just what I required, delivery excellent, quality goodThanks

A great product:A great product, quick and easy to order and fast delivery.

Unclear and deceptive dispatch details:Unclear and deceptive dispatch details, states courier charges for same arrives by post.

Werkte als een charme!

Model best ok...:Kreeg de verkeerde kleuren... En een boek in het Frans (er stond niet dat het in het Frans was)... Model is op zich ok

Goederen in orde:Goederen in orde, goede prijs-kwaliteitverhouding, graag weer, MAAR, waarom moeten twee sets platte borstels en een klein afplakbandje in een grote doos geleverd worden. Waarom niet gewoon een grote envelop?