Klantenbeoordelingen van 1001puzzles

I felt ripped off:The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.

Shop somewhere else, they’re terrible.:Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.

Accidentally created an order:Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

No Shame!:Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon..Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BFUnited KingdomThese people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.

I received the email 2 days AFTER I had…:I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.

Absolutely terrible customer service:March 2020 update:Still waitingFebruary 2020 update:Several weeks later, after claiming to be processing a refund, I am still waiting.Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution.Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website.As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.

I ordered a model kit on the 19th of…:I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all

Bestelling laten inpakken...:Bestelling laten inpakken met een kaartje met opschrift als kadootje.Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

Waren meer dan 3 weken geblokkeerd, toen...:Waren meer dan 3 weken geblokkeerd, toen werd er gezegd dat het pakket verdwenen is, aan de telefoon beloofde de medewerkster ons dat ze het meteen zou regelen en terug zou bellen wat ze nooit gedaan heeft! Maar wonderen gebeuren keer op keer net rond de kerstdagen vandaag op 27 december 2019! het pakket is aangekomen! Toch nooit meer!!!

Really disappointed:Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(

I'm still fighting for a refund for a…:I'm still fighting for a refund for a package that wasn't delivered. Staff have been inconsistent with their ""solutions"". I have had to chase this all the way, nobody has ever bothered to update me without me chasing them.Their ""live"" chat which is supposed to be available Monday to Friday in business hours is normally unavailableCan not recommend themNow I've received an entirely useless reply that I can't have my refund until they've finished their investigation. Hermes tracking for the past 18 days has remained static as order received - it's obvious that the goods are missing - but I don't get my money back to buy replacement Christmas gifts - terrible serviceAdding insult to injury I've had an email asking me to review the items I've never received

Unhelpful response:I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result.I would NOT recommend ordering from them.

Disappointed with customer service:I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.

The item sent was not as described:The item sent was not as described, so of no use to meI then had to pay £6 to return it for a refundNot great

Heb easy model besteld binnen 24…:Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen

Gevaarlijk bericht: website met https niet ingeschakeld, codeert je aanmeldgegevens niet

Free shipping if order over £59 .....:Free shipping if order over £59 ...... only if it’s small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.

Slechte bezorging:Slechte bezorging, uiteindelijk wel opgelost

Ik heb er meer dan een maand op gewacht...:Ik heb er meer dan een maand op gewacht en toen duurde de verzending nog eens 2 weken. Klantenservice heeft mijn zakken vol, ik had ook in China kunnen bestellen. Bumshop!!!

Antwoordt klopt niet met mail vanuit…:Antwoordt klopt niet met mail vanuit klanten service. Daarnaast probleem nog steeds niet opgelost.

Never received my order:(:

Twee weken geleden iets besteld wat…:Twee weken geleden iets besteld wat drie dagen zou duren en inderdaad de klantenservice moeilijk te bereiken. Antwoord was dat het pakket verdwenen was aan de grens en ze eerst een onderzoek starten. Niet mijn probleem zou ik zeggen. Wacht nog even en dan probeer ik via Paypal mijn geld terug te halen.

A bit disappointed really:A bit disappointed really. You pay premium price and don't get good service.I paid extra for express delivery which arrived after 10 days.Only refunded half of delivery cost

bestelnr.176384 eerste artikel is...:bestelnr.176384 eerste artikel wordt nabesteld,dan artikel niet meer leverbaar.dan wordt er iets anders voor gekozen,dan is er ineens een ander artikel niet meer leverbaar van de eerste bestelling.ondertussen zijn er 4 weken voorbij.bestelling geannuleerd en wacht nu al bijna 2 weken op het terugstorten van mijn geld,want ik heb vooruit betaald.nooit meer!!!!

Ik heb een bestelling van 25/09/2019…:Ik heb een bestelling van 25/09/2019 tot op heden 17/10/2019 nog altijd niet ontvangen !! Hoe kan ik daar meer geven dan een ster ??Ik heb ook reeds een paar malen geschat met 1001 Hobby's maar tot vandaag 18/10 weet ik nog altijd niet waar het misgelopen is. Volgens het rapport van de vervoerder zou de bestelling op 7/10 teruggestuurd zijn naar 1001 Hobby's

Zero Star:If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!

Product shows as in stock:Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidently says it's not available a couple of minutes after I sent a complaint

Model not in stock.:I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.

07/09/2019 order placed,after two weeks…:07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend

oooo:niet goed Mijn bestelling 14 dagen wachten .

Zeer ontevreden:Zeer ontevreden. Is nu reeds 14 dagen dat ik wacht op mijn pakketje. Volgens tracking systeem zit het nu al 6 werkdagen ergens in de magazijnen van mondial relay. Hoe lang kan het duren. Als ik verhaal wil halen bij 1001, kan ik alleen in het Engels geholpen worden. Hoe lang kan het duren om een pakketje van Nederland naar België te sturen. Mijn enige en laatste bestelling.??????????

Hele lange lever tijd en ik zou er een…:Hele lange lever tijd en ik zou er een poster bij krijgen die zat er niet bij

I do not receive the idle Update I…:I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine

Ordered two sets of 1/48 Corsair decals…:Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don’t expect timely completion of your orders or the correct item to arrive

No order updates and slow dispatch:Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.

Rip off company Don't Use:After ordering items that were all supposed to be in stock from a UK.co. webpage I discovered that they are in France??? They had 2 items an the 3rd was being imported from manufacturer. Obviously not stock and I could have purchased the item from Kyosho in japan cheaper than the price they sell . Then waiting for items supposed to be in stock for 2 weeks from France still waiting. DO NOT USE NOT UK MERCHANT . .CO.UK IS A LIE Wednesday refund still not paid

Item has not arrived at all and it’s…:Item has not arrived at all and it’s been weeks

Krijg voor de tweede keer een…:Krijg voor de tweede keer een herinnering waar in word gevraagd om jullie te beoordelen, nou hier krijg je m dan... Zeer slecht.... Wacht al 6 weken op een bestelling waarvan werd gezegd volgende werkdag in huis.... Op de site staat de bestelling nog steeds in behandeling. Heb dus nog steeds niks....

Verkeerd artikel geretourneerd GEEN geld terug!!!:Ik kreeg een verkeerd artikel geleverd.Retourzending wegens ontbreken retourlabel pas mogelijk nadat ik heb moeten bewijzen dat het artikel verkeerd is.---- Ingesloten vindt u een retourlabel voor de boot die u heeft ontvangen.Om uw vragen te beantwoorden, dit is de procedure van de after sales service. QUOTE: ""Ingesloten vindt u een retourlabel voor de boot die u heeft ontvangen.Om uw vragen te beantwoorden, dit is de procedure van de after sales service.Dit stelt ons in staat om fraude te voorkomen.Hoogachtend,Customer Service"" QUOTE end ---Hier wordt de klant gezien als een potentiële fraudeur! Ik heb toen het verkeerde artikel geretourneerd. Het pakketbedrijf heeft de levering bevestigd! 1001 Modellbau kan de retourzending niet vinden, dus geen geld terug. Geweldig, ik vraag me af wie hier de fraudeur is! Als je jezelf een hoop ellende en frustratie wilt besparen, kun je hier beter niet bestellen!!!!! En laat je niet misleiden door de Duitse presentatie. Dit is een Frans bedrijf, wat een later juridisch geschil er niet makkelijker op maakt!

Prijs-prestatieverhouding is...:Prijs-prestatieverhouding is buiten proportie