Klantenbeoordelingen van 1001puzzles

The transaction and delivery was quick…:The transaction and delivery was quick and easy. The product was exactly as advertised. Will definitely recommend to friends and family.

I have not received my order yet:I have not received my order yet. Very slow delivery!!

Much better and I take it all back now.:Last time I gave them two stars and thought I was being generous. I can totally understand delays during the pandemic and, if they can finally, four months on, deliver something I thought impossible to find (which they did), I must say a thankyou. They get so many five stars, but too many one stars, suggesting a huge variation in perception. I would bet that an easy order, of readily available products, gets through in no time. Any problem though and the issue then becomes communication or the lack of. How often is that case anywhere? Even the standardised repeated replies, here on line, to the most favourable reviews, suggest a simple failure to communicate with customers. On this occasion though I got constant messages about delivery progress, for a product I had assumed impossible to find. Complete contrast to my previous experience. I will not judge them too harshly now, they have had problems with moving site I do know and there is some suggestion of a worldwide virus problem of some kind. Good luck folks.

NOT IMPRESSED!:I've ordered a few things and was kindly given a £5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED!My last order was accepted and one model was delivered but the second is ""out of stock"". I was not told this until after delivery. NOT IMPRESSED!I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED!I will not be using 1001 Modelkits again.

Customer service was exceptional:Customer service was exceptional, they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!

Great site, quality product and fast delivery:Had been looking for a good 3d metal puzzle everywhere (that wasnt shipped drom the USA) and only found it here! Fantastic product, a gift for my architect colleagues, and arrived really quickly despite covid delays. Highly recommend.

I received the goods:I received the goods, but because it was an international delivery, it took longer than I expected.I have been unable to open the product for health reasons, butI trustit will be Ok

I would have given them no stars if I…:I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.

Zeer leuke producten:Zeer leuke producten, zeer goede service en uitstekende communicatie!

This model arrived missing a major part…:This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.

The model kit arrived safely:The model kit arrived safely, in very good condition and in a timely way.

Excelente:Todo perfecto y rápido, el producto espectacular y la atención excelente, recomiendo la tienda 100 %.

Zeer slechte winkel!!:Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Very fast shipping to the United…:Very fast shipping to the United States. Packed very well no damage

alles is in orde!

Onderdelen waren zoals beschreven:Onderdelen waren zoals beschreven, levering was snel en soepel.

A positive experience:The website was well organized and the purchase was delivered with efficiency. A very positive experience!

very good:always satisfied with them

Communication was excellent:Communication was excellent, except I didn’t realise kit was coming from France! Couldn’t fault updates from 1001 crafts but dealing with the Post Office here was a bit of a nightmare, due to COVID 19 restrictions

Got everything what I ordered on time:Got everything what I ordered on time. What else could I ask for? Nothing. Thank you for a great job.

Great service!:

Everything arrived on time and intact:

I am slow starter.:I am slow starter, so sometime fail to get needed goodies for modeling.Your shop occasionally fill the demands, though as a result the purchase always not so economically but managed to getbadly needed goodies.Thank you very much.

They shipped to the US when Great…Why:They shipped to the US when Great Britain wouldn't

Superb selection and keenly priced:Superb selection and keenly priced. Dispatch was a little slow

Ik heb nog steeds niets ontvangen:Ik heb nog steeds niets ontvangen. Ik verzamel echt veel. En voor het eerst via jullie. Ik ben bang dat ik alles kwijt ben. Met vriendelijke groet, Joeri Vink.

De goederen zijn goed aangekomen ben...:De goederen zijn goed aangekomen ben tevreden

Ik ben zeer tevreden:Ongecompliceerde bestelling, betaling via PayPal, levering veilig in een doos (door Corona met 2 dagen vertraging, maar daar moet je in die tijd rekening mee houden). Ik ben zeer tevreden. De volgende modellen bestel ik graag weer bij 1001modellbau.

might buy more in future:No problems have arisen i received everything according what i ordered. and im not missing any parts i can now finally start on making a Fokker D.XXI Dutch variant Diorama and the model itzelf.Thank you guys very much! might order other things in future.Greetings,~Carlo

Snelle en juiste levering:

Had no issues:Had no issue delivery scheduled on time very satisfied. Thank you

Prompt delivery:The selection and prices are very good. The order arrived quickly and in good condition. Will order from 1001 Modelkits again and recommend them to others.

Veel keuze en snelle levering:Veel keuze en snelle levering. Prima.

Great company:Excellent service and would definitely buy from again.

Quick shipping package was protected…:Quick shipping package was protected well.shipping time from france to usa [south carolina] was very fast.

customer service:HelloAs I wrote to you in an email and have sent it several times already but without a reply.UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping.The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site.Shachar Ardi

Okay delivery:Okay delivery, well packaged, good quality service.Nice website, lot of choice.Reasonable pricing.Everything was packaged really well in box. Very positive.

Alles mooi op tijd geleverd volgens de…:Alles mooi op tijd geleverd volgens de afspraak. Topservice.

Excellent response timely delivery ,all…:Excellent response timely delivery ,all great

Bestellen ging makkelijk en overzichtelijk:Bestellen ging makkelijk en overzichtelijk. Levertijd was wel wat lang, maar dat was vooraf ook al aangegeven.