Klantenbeoordelingen van 1001puzzles

netjes en goed afgehandeld.:netjes en goed afgehandeld.van de vertraging ben ik ook netjes op de hoogte gehouden.ik ben zeer tevreden.

Not happy:I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.

Don’t waste your money, chances are you won’t ever receive purchased items:Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don’t waste your time or money , they are awful.

Geachte heren:Geachte heren , de aan mij geleverde goederen zijn in uitstekende staat , de informatie over het leveringsproces heeft mij zeer bevredigend en dankbaar geïnformeerd !!! Ik kijk uit naar een volgende bestelling en een succesvolle samenwerking !!!

Een echte aanrader!:Ik heb de detailset voor Saab J-35F Draken schaal 1:48 besteld. De levering was binnen een week in Oostenrijk - ondanks Kerstmis. Ik ben ook op de hoogte gehouden van de voortgang van de levering. Geweldige service. Ik zal opnieuw bestellen.

Great product range and quickly…:Great product range and quickly delivered.

Still waiting:I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn’t understand it. It is December 29th and I still haven’t received the model. My uncle alsoOrdered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. ThisWas the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don’t even know if it’s still coming or if I lost my money. I choose your company because of all the good reviews.

I still have not received my order:I still have not received my order. I have no idea where it is or anything.

I have not received my items:I have not received my items, nor have I received any indication that I will.Update: They did not bother reading my name, and they sent me an additional email asking to complete my order for which I already paid.

Still waiting for my order!:I haven’t even received it yet and I’m being asked to write a review! Ordered some Jaws notepads weeks ago as an Xmas present and still not turned up. Have since read really bad reviews - wish I’d seen them before I ordered

You sent me the wrong order:

Tot nu toe is alles geweldig:Tot nu toe is alles geweldig. Maar de levertijd is al erg lang.

Alles OK behalve de lange levertijd:

Item purchased was just as shown…:Item purchased was just as shown online, arrived on time.

I have not yet received my package…:I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.

Prima ,geen enkele opmerking.:

Order Shipping/Delivery time too long to the US:I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process.It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

Prima service:Prima service. Snelle levering

Super service:

Goederen nog niet aangekomen 27.12.20 (meer dan 18 dagen):Goederen nog niet aangekomen (vandaag 27.12.20) Re.v. 09.12.20 (meer dan 18 dagen). Pakket aangekomen op 28.12. met verkeerde goederen!!!

Wc papier van den aldi:De aardappelen waren heel lekker

I have not seen my purchased item yet.:I have not seen my purchased item yet. I can’t blame the 1001 people about that but, I can say that their tracking information wasn’t that helpful. Counting from the day I made the purchase it has been 5 weeks that I have been waiting. I am doubtful that I will ever see my package. 1001 offers many items that I can’t get elsewhere but, I can’t trust that the delivery will be made.

Ik zal hier nooit meer iets kopen:Ik zal hier nooit meer iets kopen. Geld was niet aangekomen, hoewel ik een ontvangstbewijs van de bank had. Dit bedrijf is telefonisch niet bereikbaar. Nadat ik een zeer duidelijke e-mail had geschreven, vonden ze mijn geld en vertelden ze me dat de goederen zouden worden verzonden en toen duurde het slechts 3-4 weken en kwam het pakket aan!

Thank you so much:Thank you so much. The item (Ukrainian house)arrived quickly to the United States and was very well packaged.

Far from happy:Far from happy, I ordered on 2/12/2020 and my order was showing as in stock on your website, you took my payment immediately, a week later I received an email saying you where waiting for a delivery from a supplier, so it wasn't in stock, I then received an email to say my order had been despatched on 16/12/2020 with a tracking number, the tracking shows that the courier has not received the parcel yet, so this will not arrive in time for the present it was intended for. I will never use your company again

Precies de onderdelen die je nodig hebt…:Precies de onderdelen die je nodig hebt als model bouwer??

Goede service en snel in huis:

Good Service:Good Service! Arrived well packaged and fast! Buyer from the UK

Umbum kartonnen modellen:Ik kocht Umbum kartonnen modellen. Mooie producten. Leveren duurde ongeveer één week. Helaas was er onvoldoende voorraad van sommige modellen zodat ik maar één exemplaar kon bestellen terwijl ik van sommige kartonnen wagons er eigenlijk twee had gewild.

Order not received:I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.

Na 3 weken nog niets ontvangen:ik heb een bestelling gedaan op 3/12/20. Op 4/12/20 was het geld al van mijn rekening. Vandaag op 23/12/20 heb ik mijn bestelling nog steeds niet ontvangen. Ik heb al een 4-tal mails gestuurd en krijg doodleuk het antwoord dat het pakket wordt verzonden. Ik weet niet hoe lang ik nog op het kerstcadeau voor mijn kleinzoon moet wachten! Wat ik wel weet is dat ik nooit meer iets bij 1001hobbies zal bestellen.

Not impressed:Ordered products and didn’t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn’t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest people to buy from.

Delivered as Promised:Communication is hard no question. But after my first experience, all I can say is that they delivered to the T's and dots.Yes I will use 1001 hobbies again

Eerste aankoop:Op de service heb ik niets aan te merken, betaling online zonder problemen. Bevestigingsmail werd goed ontvangen, eveneens de verzending. Enige was dat de doos (artikel) langs de randen een beetje beschadigd was, deze leek alsof hij tussen andere dozen gekneld heeft gezeten. Mocht deze open geweest zijn, zou dit wel een reden zijn tot retour aangezien dit als geschenk is bedoeld. Groeten Amelie

Great service all arrived on time:

Correcte afhandeling:Correcte afhandeling! Uiterst zorgvuldig en veilig verpakt zodat geen schade kan ontstaan. Top!

I'm afraid that you choice of couriers…:I'm afraid that you choice of couriers has prevented you from getting 5 stars. My experience of them is that they don't communicate very well and fail to deliver on the scheduled date when they do communicate.

Bestelling IL-2M3 in 1:32:Alles was perfect. Hartelijk dank aan het 1001 team, ga zo door! Vrolijk kerstfeest van Bernd Rieg

Ik vond vooral de...:Ik vond vooral de intensieve ondersteuning met betrekking tot de voortgang van de ontvangst van betaling, verzending en aankomst van de zending en de ongewone vriendelijkheid en hoffelijkheid die werd getoond erg fijn. Beter dan waar dan ook! Grote, grote lof! Gods zegen, veel geluk, succes en ga zo door, en in tijden van Corona natuurlijk vooral gezondheid. Prettige kerstdagen en een gelukkig nieuwjaarIk beveel u aan bij anderen en zal graag weer bij u winkelenUw Markus Frieder Wanderer-Pillukat

De goederen zijn geweldig:De goederen zijn geweldig:De levering was ook in de groene zone.