Klantenbeoordelingen van 1001puzzles

TOP gewoon TOP:Alles is geweldig

Fast and efficient service at a reasonable price!:1001 Modelkits was the only online dealer I could find that had the KA Models photo etch detail kit for the Hasegawa 1:48 BMW 327, and at a reasonable price at that.I'm quite impressed by the fast and well structured service of 1001 Modelkits, keeping me up to date of every stage in the order processing and the shipping. I will likely become a returning customer.

Hartelijk dank, alles was perfect.

Zeven weken wachten:Helaas is deze review erg slecht. Ik bestelde een AGM 109 kit in de laatste week van juli 2014 en betaalde vooruit, toen begon het wachten. Ik kon de voortgang van het pakket volgen in het verzendvolgsysteem, maar het laatste station waar het pakket was opgeslagen, leverde gewoon niet. Het lukte me om telefonisch contact op te nemen met DHL. Toen ik vroeg wanneer ik het pakket eindelijk zou ontvangen, kreeg ik te horen dat het de volgende dag zou aankomen. Na zeven weken had ik het nu in mijn hand. Deze extreem lange levertijd werd veroorzaakt door het feit dat mijn achternaam verkeerd gespeld was, hoewel dit niet mijn eerste bestelling was. Hoewel ik dit probleem meerdere malen aan 1001modellbau had gemeld, verwezen ze me alleen maar door naar DHL, die de zending vervoerde. Zelfs het annuleren van mijn bestelling werd door 1001modellbau genegeerd. Ik weet niet meer zeker of ik nog iets bij 1001modellbau zal bestellen. Andreas

Let op! Winkel brengt kosten in rekening voor niet-bestaande goederen! Handen af: ik heb 2 maanden geleden twee kits besteld die volgens de winkel beschikbaar waren en het label "groen" hadden. Ik had betaald met Paypal en kreeg toen een e-mail dat de kits toch niet beschikbaar waren en besteld moesten worden. Ik werd wekenlang met e-mails afgescheept en heb nu de bestelling geannuleerd en wil graag mijn geld terug. Er zou een creditnota moeten komen maar ik heb het bedrag nog steeds niet teruggekregen. De winkel heeft geen contact met mij opgenomen. Ik ga nu naar de politie en doe aangifte van oplichting.

Good and fast:Great experience purchasing from them. Delivery was good and fast.

Search Over - rescued by 1001 Modelkits:Amazing! Outstanding array of Models that I could not find over many years of searches locally and through catalogs. Maintained contact throughout the order and shipping process with updates and information.Packaged well for shipment and arrived in perfect condition. Looking forward to placing another order soon.

leaking bottle:I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

very good:Everything went well. Good and professional service.Thank you

This is a very unique item. .:We have one of the original aircraft in our museum.

Great products, and fast shipping! They also respond very quickly to emails.:Awesome service, and tons of products (that a lot of shops don't have!) quick shipping especially coming from Europe. I would definitely recommend this site to a friend.

Zeer vriendelijke en snelle levering:Groot assortiment, waardoor ook aan speciale wensen kan worden voldaanKwaliteit van de goederen voldoet aan de verwachtingenBij problemen met de levering, snelle melding per e-mail....zeer goed

Trustworthy Merchant, Great products at a great price!:I ordered several large model kits from 1001 Modelkits.They had to be sent from their European warehouse to their American warehouse. The total process from order to delivery from Europe took 17 days (about 12 business days). They kept me appraised during the entire process.Thanks!

Grote selectie tegen eerlijke prijzen:Ik was vooral blij met de selectie van fabrikanten uit het buitenland en het voormalige Oostblok. De prijzen zijn oké, maar bij vooruitbetaling kan het soms een probleem zijn als het bestelnummer niet bovenaan staat. Dit is echter geen probleem en de klantenservice is uitstekend. De levertijd is acceptabel, alleen de hoge verzendkosten zijn (helaas) niet te veranderen. Maar dat is geen reden om punten af te trekken.

the way online stores SHOULD be run!:My experience with 1001modelkits was commendable. They kept me updated, the prices were not unreasonable, and my order arrived in a timely fashion undamaged. I would not hesitate to recommend 1001modelkits to anyone!

Hoewel het artikel niet op voorraad was, werd ik voortdurend op de hoogte gehouden en kreeg ik een geschatte levertijd. De levering kwam op tijd en het hele proces was erg overtuigend.

Untrustworthy seller:Seller's website said model was available and would ship in 10 days. 21 days later, no update, no tracking number, no status. Emails were responded to with generic ""we will let you know when we receive a status"". After 45 days I got a refund. They processed my refund timely, so I suppose that's a positive? Now I missed my uncle's birthday, and will have to order from scratch from somewhere else. Don't order from here if you have a deadline to mee!

Excellent:Great site. Great service. Highly recommend to all.

Good price, fast delivery.:Excellent service. Good price, prompt delivery.

Good offer with accurate listing. Good comminication with on-time delivery. Recommended!:The price on the kit is about 25% lower than the best offer I could find elsewhere and I therefore consider their offer excellent! The kit took a tad longer to arrive because of some necessary rerouting, but the wait was reasonable as I received notification from them with regard to the delivery details. Overall it has been a very satisfactory experience and I would recommend the seller to my friend!

Levertijd:Veel te lange levertijd zelfs als vaste klant levering alleen tegen vooruitbetaling .

Outstanding....will definitely recommend and use again.:The only con is shipping a little long. But the service and getting exactly what I ordered as well as packaged to arrive complete and ready to use cannot be understated. Thank you. You will hear from me again.

Wat kan ik zeggen? Zelfs na 10 dagen is het model dat ik had besteld en betaald nog steeds niet aangekomen. De levertijd was opgegeven als 6 tot max. 9 dagen.

Aankoop van verschillende modelartikelen bij 1001:Zeer goede klantbehandeling, ik werd onmiddellijk per e-mail op de hoogte gebracht wanneer een artikel niet op voorraad was en kreeg nog een bericht wanneer het pakket werd verzonden. Beter dan dat wordt het niet.

met all expectations - would have preferred quicker delivery:The vendor did everything right. Timely notifications. Easy to check progress. Product was delivered without damage -- good packaging.I would have preferred quicker delivery. I understand that this product was coming from the Czech Republic and had to go through several locatoins to get to me. The vender told me to expect the product in two weeks from shipment. That was accurate but it took a week to process the order.

Good service a job well done.:You were prompt in response to me initial e-mail, The service was great and the product showed up in great condition with no problems.

Alles in orde:De levering was snel en betrouwbaar. Ik werd per e-mail goed op de hoogte gehouden van de status van de bestelling.

Kleuren voor Rodan (Humbrol): het is jammer dat de gespecificeerde kleuren niet in het assortiment zitten en er geen indicatie is van alternatieve opties, bijv. H97, H180, H202.

rubbish service:crap service

Excellent shop, quickly and with great service:Excellent shop, quickly and with great service, products arrived quickly and well packaged to Brazil.

Fantastic.:Great service, will use again. Thank you.

Snelle levering van alle bestelde goederen:Goed assortiment voor modelbouw. Ook zeldzamere artikelen verkrijgbaar. Tijdige levering. De prijzen kloppen.

Good experience:I have been looking for a hard to find part. It was not immediately available, but I was kept informed on progress. The part has been received in good condition. It was well packed.Thank you for excellent service!Mike

WORST INTERNET PURCHASE EVER:This company is apparently strictly a 'middleman' that does not warehouse its products except in very few rare cases if you read any other reviews or take my impression. At no time did they have a clue as to my order status, location of said order, or real time stock quantities. Customer service is automated, with canned responses, and few and random. I should have been clued by their policy of charging for the item when ordered, not when shipped, so you have no option to cancel or refund an order after no contact or response after an extended wait period. If you use them expect double the wait for shipping and handling (items ship to them and then to you) and notice fluctuating site pricing. It took my order three weeks to arrive, and they said it was crossing the Atlantic the day before it was dropped on my porch on the US west coast. Most of their stock is sold to the public directly through the manufacturers. Good luck.

Great Stuff but SLOW Shipping:Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.

I can think of nothing that is wrong with 1001 Modelkits:I found some items that were not available from other dealers, so I ordered what I needed from 1001, and even though what I ordered was stocked at their overseas supplier, I received my order within 15 days of order being placed.

Levering snel en foutloos:Verzendafdeling uitstekend - informatie wordt snel doorgegevenAls artikel niet beschikbaar is, worden alternatieven aangeboden (tegoedbon)Artikel dat aanvankelijk niet meer beschikbaar was, kon met succes worden aangeschaft.Ik kan 1001 Modellbau!!!! ten zeerste aanbevelen

Veeeeery slowwwww......:Very impressive site with lots of goodies for the modeling enthusiast but…I registered and placed my first order for 4 decal sheets on April 1st.The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope.All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day.The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days.After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!!Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive.On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal’s resolution centre. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available.I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed).The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!!I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so.There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them……

GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week!:I won't buy anymore that you must use glue on. Mom threw them away after I glued apiece of a plane to the table. I have to pay to get the table refinished.

Outanding Detail:The model will make a perfect gift for a close friends son to build and will be a nice bedroom dresser display item once finished.