Klantenbeoordelingen van 1001puzzles

Goederen 1A, levering catastrofaal:De goederen waren compleet en in uitstekende staat, de levering door de pakketdienst was helaas catastrofaal. We ontvingen ons pakket pas na herhaalde verzoeken en veel telefoontjes... :-(

Do not purchase from under any circumstances.:I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.

Two orders both cancelled and had to email them to find out!!:I placed two orders both were cancelled, I was not notified of the cancellation or the reason for either.When i contacted 1001 modelkits I was told one was cancelled due to a pricing mistake clearly going against there own terms of use the other I was told was due to being out of stock of the item but as soon as my order was cancelled the items were listed in stock and a co-worker purchased the items at which point the item was listed as out of stock.I had a feeling they had a pricing error and had intention of ordering other items if things went smoothly with these orders. If they had at least contacted me to notify me of the issue or told me that the orders were being cancelled i wouldn't be as upset but the fact i had to email to try to figure out why my orders had been processing for weeks is rather absurd. Now i will never order from them again and will not recommend them to anyone.

Bestelling er na 8 dagen nog steeds niet!:Ondanks betaling en melding dat de bestelling op de dag van de bestelling werd verzonden, is er nog steeds niet geleverd. Volkomen onaanvaardbaar! Nooit meer!

Belabberd zakelijk gedrag:Goederen werden bevestigd als op voorraad, betaald - dan mail : maar niet op voorraad.Kroon op het geheel : Geen terugbetaling van de betaling, maar een tegoedbon werd aangeboden.Hierop kan ik alleen maar zeggen :Absoluut belabberd zakelijk gedrag.

Maskol:Received materials rapidly. Will try to order more products later.

Horrible experience:This was a HORRIBLE experience. I ordered a book December 31, 2014. My order was processed immediately. I got the book today January 24, 2015. Almost a month later. Supposedly the book was coming from a depot in Europe and had some additional information required by Customs. That is BOGUS. If you don't have the book in stock for immediate delivery, say so. From now on, will use (external reference) in England. Never had problems with them. Will NEVER EVER use this vendor again. Asked for updates on status on the 16th and did not hear back for a week. This was a Horrible experience. Finished the model that I was buying the book as a reference for the day before the book arrived as I had pretty much given up on getting the book. Will never use this company again.

model paints:Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

Do not waste your time or money:Fast to take your money, but slow to get you your order, I think they ship by sail boat, I placed my order on 1/10 and it is now 2/11 and I have still not gotten my order. This is the most I ever paid for shipping, and the longest I have ever waited. It seems that this problem is a common concern with US customers, Their response to e-mails seem to be the same for every customer, it was interesting that an early reply was ""crossing the Atlantic"" followed two weeks later by ""sent back by French customs"" I would not suggest this company to anyone.

Slowest shipping ever/ No shipping:I placed my order on 12/19/14. It is now 1/10/15 and nothing. I sent a email checking on the status and I got the it's crossing the Atlantic response. Must be on a rowboat. They have a excellent selection but getting them seems to be an issue. I ordered items from another company in Poland on 12/26/14 and those items arrived on 1/5/15. I do not like leaving negative reviews.Update: It is now 1/15/15 order still being 'processed'. Thanks for offering free shipping on my next order. But seeing that I am out $183.97 so far on this one I do not think there will be a next order. Sorry.1/22/15 order still being 'processed'. 34 days now and counting.1/26/15 Paypal refunded my payment. These guys did not even respond to Paypal's investigation.Ordered same items elsewhere on 1/26/15 and they arrived today 1/30/15. Amazing 38 days with 1001 Modelkits and they where still processing. Not a very good way to run a business...just saying. But what does one person matter to these guys.

AWACS Pin:Excellent workmanship....my husband was thrilled with his AWACS pin.

Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive.:Category : Diecast models Fiat 500 Blue 500C Pink x 2 1:43I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale.What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag!The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive.Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models?Luckily, my daughter, for which they were a Christmas present is happy with them.

Absolutely awful:It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.

I'm a delighted customer!:Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!

Heel goed:Heel goed, dank je.

WORST COMPANY EVER:Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier

Unsatisfactory response to damaged goods report.:I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments.Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods.Their reply follows:Dear Sir,I am deeply sorry for the damage.Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated.Best regards,--Customer serviceUK buyers beware.

Great Experience:I ordered a model the week before Christmas, not sure it would arrive on time. It came sooner than expected and in good shape.

Terrible experience with no response:It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince.I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response.Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent.Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.

Pleasant, reliable experience.:I was very pleased with the delivery time and was also pleased to receive exactly what was ordered. A very professional company with good communication from order to delivery.

Delivery takes a very long time!:I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec

Models Arrived in Great Condition:This place is legit.

Vriendelijke en snelle levering:Groot assortiment, waardoor ook aan speciale wensen kan worden voldaanKwaliteit van de goederen voldoet aan de verwachtingenIn geval van leveringsproblemen, snelle melding per e-mail....zeer goed

Excellent Products:The models from 1001modelkits are excellent. The delivery was fine but you do have take in consideration that some items ship from overseas. However, every model builder knows that it does take time to get items. My items actually came in a few days earlier than expected. That made me happy, happy, happy. They do have models that are hard to find. All this together makes it a great experience and I will be ordering from them again in the near future.

Eersteklas:Elke bestelling wordt verwerkt met eersteklas service.

Extremely slow shipping:I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.

Geweldig!!!:Zelfs als niet alles onmiddellijk beschikbaar is, zullen de jongens en meisjes een aanvaardbare oplossing vinden.Heel belangrijk: HEERLIJKE KEUZE! MfGHeiko Thorwarth

Topwinkel:Goede goederen correct en foutloos geleverd. Graag tot een volgende keer.

Een bedrijf zonder normen: ik wacht nu al 2 maanden op mijn levering, die me 1,5 maand geleden had moeten toekomen? Het ergste is dat niemand bij het bedrijf het de moeite waard vindt om ook maar iets te zeggen als reactie op mijn verzoeken. Ik heb geen andere keuze dan via een advocaat een verklaring en mijn geld te krijgen. Gefeliciteerd aan iedereen die een probleemloze levering had. Jullie hebben geluk!

Slechte levertijd:Ik wacht al 2 weken op mijn bestelling. Een week geleden kreeg ik bericht dat mijn bestelling onderweg was. Er is nog niets aangekomen. Nooit meer!

mixed feelings:good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France

Top model shop, top selectie: top selectie, top e-mail contact, top verpakking, graag weer, veel dank

Complete source with long ship times.:I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.

a good place to shop on line:This site is very easy to find things and gas a very good selections.

Antonov AN 2:Alle zendingen zijn tot nu toe absoluut correct afgeleverd, ik denk dat het deze keer hetzelfde zal zijn als wellsuper SERVICE.

Five star service and reliability:Don´t waste your valuable time at Companies not keeping what they promise .... go 1001 from the start

Stick with 1001 Modelkits:In searching for Testor's Contacta cement, 1001 Modelkits had what I needed at the right price and shipping costs. All other sites, the cost was much higher and shipping was astronomical.

Handen af van de winkel:Hallo, ik wacht al meer dan 4 maanden op mijn geld van een vliegtuig dat beschadigd bij mij werd afgeleverd. Natuurlijk heb ik het binnen 2 dagen teruggestuurd. Eerst zeiden ze dat het pakket zoek was, toen na twee maanden, ja, we zullen het geld terugstorten. Ik heb een advocaat moeten inschakelen omdat ik steeds werd afgescheept. Vergeet niet dat de Franse wet niet hetzelfde is als de Duitse. MfG Blijf met uw handen van deze winkel af.

Goederen niet geleverd, geld niet teruggestort! Handen uit de mouwen!!!!:Ik heb op 6 december 2013!!!! een boek besteld, dat volgens de online shop via vooruitbetaling te verkrijgen was. Na ontvangst van de betaling op 12 december 2013 werd mij levering binnen 6 tot 9 dagen beloofd! Het feit is dat ik tot op de dag van vandaag (28 oktober 2014!!!! na meer dan 10 maanden) mijn bestelling niet heb ontvangen, noch is mijn geld teruggestort (ondanks toezeggingen van een terugstorting, en het herhaaldelijk versturen van alle gegevens!!!!). Vandaag heb ik een laatste e-mail met alle gegevens naar de klantenservice gestuurd. Als ik mijn geld niet binnen de gestelde tijd terugkrijg, zal ik hetzelfde doen als andere ""reviewers"" en een klacht indienen en, indien nodig, verdere stappen ondernemen. Als het mogelijk was geweest, had ik helemaal geen ster toegekend!!!! Handen af!!!!

Item was zoals beschreven:Item was zoals beschreven en van goede kwaliteit.