Klantenbeoordelingen van 1001puzzles

Placed my order 17 days ago and haven't received it.:I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!

Zending niet ontvangen:Ik wacht nog steeds op mijn bestelling nr. 83371. Wanneer kan ik de bestelling verwachten? ??

Veel te lange levertijd // Goederen Super: Bestelling ging de deur uit op 04.07. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. Niets voor ongeduldige of last-minute verjaardagscadeaus. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. Niets voor ongeduldige of last-minute verjaardagscadeaus. Er was niets mis met het pakket of de goederen.

Zeer slechte ervaring: Een partij emaille kleuren werd niet op tijd geleverd, was daardoor niet meer bruikbaar en werd teruggestuurd naar het Franse adres dat op de website stond. Er werd echter geen geld teruggegeven. E-mails werden niet beantwoord. De ""hotline"" met Berlijns nummer die op de Duitse website staat, bestaat uit een Frans antwoordapparaat. De dealer, gevestigd in Frankrijk, deed alsof hij dood was; er zouden twee manieren zijn geweest om juridische stappen te ondernemen, maar beide zouden ingewikkeld en onrendabel zijn geweest. Onderzoek bracht toen de mogelijkheid aan het licht om de zaak voor te leggen aan het "Centre for European Consumer Protection"". De tijdrovende formaliteiten waren succesvol: vier maanden na het terugsturen van de goederen ontving ik een e-mail van de winkelier: 7 juin 12:03 CESTHello,Dank u, we zullen de terugbetaling zo snel mogelijk uitvoeren.Met vriendelijke groet, Guillaume Mortier (1001maquettes)Het geld werd inderdaad gecrediteerd.

excellent service and good price:Delivery slower than expected because parcel came from France! And online payment page in French! But otherwise great.

Prompt service:Arrived a day earlier than expected - in perfect condition. Thanks!

Excellent transaction!:Excellent and quick transaction. Possible to pay by MasterCard.

Quick easy and trouble free:Quick and easy fast delivery won't hesitate to order again

Horrible Horrible service:Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible.""It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat.Sent another e-mail with the same standard response ""will answer as soon as possible.""I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery.I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped.Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USAbeware doing business with this vendor.I am resigned to the fact that my money will not be refunded and is lost.WRPFinally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail.The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess,never again will I place an order. They are unable to communicate effectively with the customer.

Shipping:They have the item I'm looking for but take far to long to ship and deliver.

Zeer goede service:Zeer goede goederen en snelle verzending!

AVRO CF-105 DECALS:Hard to find decal sets arrived VERY fast and well packed....great company!

Very good company to deal with,pleased with kit and service from 1001 model Kits:Very good company to deal with,pleased with kit and service from 1001 model Kits,regards,Chris S

Review of order from 1001:The detail parts were as described, well packaged for shipment without damage. Order was quickly filled

Great experience!:Fast and accurate service!Thank you!

Decals:Very pleased, have been trying to get these decals for a long time. 1001 Model kits kept me informed all the way and they arrived in pristine condition. Happy to unequivocally recommended... I will certainly use 1001 Model kits again

Delays in shipment.:I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.

An excellent supplier:They provided the goods I ordered on time and well packaged keeping me informed of the progress of the order

Still waiting for my purchase:Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended

Haven't Received my order yet.:Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package

Have not received good ordered on time.:Having to have DHL figure out why they did not have package for pick up. Needed this on time.

decals:It took a little while ,my order arrived today,and they [the decals] are what I needed to complete my model. Nice to know your available.

1/72 scale helicopter pilot figures:Excellent product and fast overseas shipping.

After 2 months still waiting for my refund:17 june - I've sended several emails, no response, no money back, still waiting for my €138.12 july: received an e mail after my review on trustpilot, but still waiting for my money.

1001 mdelkits:Very good service and a good price for the item I bought I will use again Thank you 1001 Modelkits

just what i was looking for thanks a lot:thanks for or the part I was looking for

Great Service!:I would buy from 1001 Modelkits again in the future. What I ordered came well packaged. Thank you for the great service!

Zeer tevreden over de goederen, verpakking en verwerking:Nu ik weet dat de goederen uit Frankrijk komen, accepteer ik ook de levertijd van 1 week. Dat was zelfs vrij snel. De goederen zijn erg goed. De communicatie met de verkoper was uitstekend. Ik ben zeer tevreden.

Gunze - Kleuren:Snelle en probleemloze levering, prettige communicatie via e-mail, professionele hulp bij vragen en verzoeken, toegewijd personeel, zeer aan te bevelen dealer

Foreign Languages on Customer Service, I don't speak Chinese. frustrating.:I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.

Delivers as promised.:First time customer but would recommend them

Nooit meer:Ik zal hier nooit meer bestellen ik bestelde op 09.05.16, omdat het artikel niet leverbaar was heb ik een terugbetaling aangevraagd vandaag hebben we het 06.07.16 en mijn geld is tot vandaag nog niet terug overgemaakt hoewel mijn bankgegevens wel beschikbaar zijn.Ik vind dit een brutaliteit eerst wordt men afgeschrikt dan wordt er ineens niet meer gereageerd op verzonden mails.Ik kan iedereen alleen maar aanraden om via paypal te betalen anders heb je alleen maar problemen.

1:Very good service, helpful and attentive. Very good store.

Very reliable and quick service.:I got quick responses to my questions. I received periodic reports about the order status. It was a quick dispatch and shipping process and I received the model very well packet in pristine conditions. I am very satisfied!!!!

great service:postage took a little longer than I would have expected but no complaints really.

Pretty Good:The package arrived in good conditions the product and the price were both good but my only complaint is that the shipping estimates are a bit off by a couple of days

No Problems:Item as advertised. Extremely happy with the fast shipping. Was able to find a very hard to find model. The purchase price was good and I am thinking about ordering another of that particular model.

Would a additional delivery option:Would like to have a delivery option that would NOT require a signature conformation.

Go To Source:I have had great luck with 1001 Modelkits. They seem to have about everything in stock including items difficult to get in the united states. It takes a little longer to get stuff and shipping can be a little more (I think stuff is often shipped from Europe) but it is worth it if its the only reliable source.

Net aanvaardbaar:- Trage verwerking, lange levertijd. Grote selectie, goede prijzen - Conclusie: Je moet geen haast hebben.