Klantenbeoordelingen van 1001puzzles

Thank you great service:

Ordered with express delivery:Ordered with express delivery. After waiting for the parcels arrival for more than three days I amailed to be told it was sent standard. Although I have been reimbursed the difference.

Very helpful staff 100% model dispatch…:Very helpful staff 100% model dispatch and postal service. Thank you

Topservice!:

Alles verliep vlekkeloos:Alles verliep vlekkeloos, geweldige winkel!

No problems:No problems. Product came quickly to the US. I would use them again.

Absolutely terrible customer service:March 2020 update:Still waitingFebruary 2020 update:Several weeks later, after claiming to be processing a refund, I am still waiting.Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution.Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website.As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.

Service rapide et fiable vers le…:Service rapide et fiable vers le Royaume-Uni

later geleverd dan voorzien:

Snelle levering:Snelle levering, goed verpakt en mooi product.

I ordered a model kit on the 19th of…:I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all

you may buy with confidence!:

Bestelling laten inpakken...:Bestelling laten inpakken met een kaartje met opschrift als kadootje.Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

Sneller dan verwacht prima:

IMPROVE PACKAGING (YOU ARE A INTERNETSUPPLIER ):I WAS HAPPY WITH GETTING THIS MODEL THAT WAS 6 YEARS OLD AND NOT EASY TO FIND IN UK/EUROPE, BUT THE PACKAGING NEEDS TO BE IMPROVED.THE PACKAGE ARRIVED OPEN AND THERE WAS A LACK OF INTERNAL WRAPPING AND THE BOX WAS NOT TAPPED UP WITH CORRECT OR SUFFICIENT TAPE. THIS COMPANY MUST IMPROVE ITS PACKAGING IF I WAS TO BUY ANOTHER PRODUCT

Good service:Good service. Fast delivery from France. Thanks

Great service.:Everything arrived as ordered, very well packaged and within the delivery window. 1001 models are an excellent source for all things modelling and are often cheaper than elsewhere. Their customer service is superb, I can't reccomend them highly enough.

First purchase:First purchase, great value and speedy delivery. Highly recommended.

First purchase:First purchase from this shop 100% smooth and very satisfied with the experience. I will definitely use them again and will recommend them to others

Waren meer dan 3 weken geblokkeerd, toen...:Waren meer dan 3 weken geblokkeerd, toen werd er gezegd dat het pakket verdwenen is, aan de telefoon beloofde de medewerkster ons dat ze het meteen zou regelen en terug zou bellen wat ze nooit gedaan heeft! Maar wonderen gebeuren keer op keer net rond de kerstdagen vandaag op 27 december 2019! het pakket is aangekomen! Toch nooit meer!!!

Zeer snelle levering.:Zeer snelle levering.Heel veel keus.Dit is een aanrader

Easy and pleasant to deal with.:Process of ordering and paying was quite simple and delivery was within the predicted time period.

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Geweldige service:Levering was een beetje vertraagd, maar in de tussentijd een bericht waarom. Goederen in perfecte staat

no problems:

Really disappointed:Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(

Snelle en goede service:Snelle en goede service, kwaliteit bouwdoos middelmatig.

Super!:Super! Snel en goedkoop!

Super happy with both the service and…:Super happy with both the service and the product! Thank you so much!

Geen klachten:

Great service,communication and super…:Great service,communication and super quick shipping to the United States

I'm still fighting for a refund for a…:I'm still fighting for a refund for a package that wasn't delivered. Staff have been inconsistent with their ""solutions"". I have had to chase this all the way, nobody has ever bothered to update me without me chasing them.Their ""live"" chat which is supposed to be available Monday to Friday in business hours is normally unavailableCan not recommend themNow I've received an entirely useless reply that I can't have my refund until they've finished their investigation. Hermes tracking for the past 18 days has remained static as order received - it's obvious that the goods are missing - but I don't get my money back to buy replacement Christmas gifts - terrible serviceAdding insult to injury I've had an email asking me to review the items I've never received

heel goed service:

Snelle en betrouwbare verwerking: Snelle en betrouwbare verwerking. eerlijk bij het ruilen.

Unhelpful response:I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result.I would NOT recommend ordering from them.

Perfecte transactie:Perfecte transactie. Snelle verzending, goede verpakking en item zoals beschreven.Goede kwaliteit. Bedankt :-)

Hak.:Zelfs tijdens alle stakingen, gewoon leveren!

Levering uitstekend:Levering uitstekend, maar daarna wel erg veel emails!

Bedankt voor de snelle verwerking:Bedankt voor de snelle verwerking! :-)

Disappointed with customer service:I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.