Klantenbeoordelingen van 1001puzzles

Placed two orders which they did not…:Placed two orders which they did not combine postage, one order took ages to be delivered, the second was lost. They did replace the lost order, but overall postage took too long, so I won't be using them again.

Took 2 months and multiple complaints to get item:Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.

Not worth buying.:

has a lot of products, BUT...:has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.

Ordered roughly £50 of paints in…:Ordered roughly £50 of paints in December.It’s now February, and they still haven’t arrived.I will not be attempting to buy any paints from this company again.

Slecht:Slecht! Geen andere woorden voorIk heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terugik zal daarom hier ook nooit meer bestellen!Wat een slechte service

Complete afzetterij:Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.

Onvolledige levering: De levering is niet volledig. De stickers zijn niet geleverd. De levering staat als compleet in het systeem. Dit is vervelend omdat het een eerste bestelling was. Komt er een volgende levering? Of blijf ik met het verschil zitten?

This is one of the very few online…:This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner.One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list. I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.

Slow and cumbersome fulfillment:The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order.You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver.Only useful if you cannot find the products elsewhere.

Had a delivery that was damaged on…:Had a delivery that was damaged on arrival. After contacting 1001 models, they replaced the item, free of charge. Great service!

Shipment was pretty quick (Within a…:Shipment was pretty quick (Within a week), but all emails were in French. Hard to understand being Dutch, yet doable. Recommend to do this in English. Packing was solid.

My order came a view Davy’s after i…:My order came a view Davy’s after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.

hey I got the wrong version:well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-(Partly my fault part customer service

At the moment I ordered two times and…:At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.

Despite having received a confirmation…:Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.

Excellent quality:Excellent quality. Great delivery, given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach

Alles super:Alles super, graag gedaan

Snelle levering en goede...:Snelle levering en goede statusbewaking. De prijzen zouden iets gunstiger kunnen zijn.

six weeks and waiting...:Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.

Veel keus:Veel keus, op tijd geleverd. Soms Franstalige mail, die taal ben ik niet machtig dus minpuntje. Veder zeer tevreden.

Avoid this company:Order placed 30th December, no sign of it over a month later and company is impossible to contact. Many other customers appear to have had similar problems. Avoid.

No comment really:No comment really. Product is fine, mail was a bit slow but not a problem.(perhaps my product came from overseas?)

Zeer ontevreden:Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!

Customer service poor:Customer service poor, didn’t receive items, contacted them and they made me feel like I’d stolen from them, turns out it was delivered but just abandon on my door step, taken 2 months to find this out and that was only because I was contacting them otherwise I probably would never have found out, don’t think I’ll see a refund, would never use this company again

I keep getting asked to review the…:I keep getting asked to review the service but still have not received my order. You need to reassess your priorities.

It has been over a month now:It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!

Terrible Customer Service!:The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.

Not got my items:Ordered my items 3 weeks ago have not received them. I have emailed your company aweek ago no response please Get in touch with me thank you

Items not delivered:This feedback request has been received, but the goods haven't so I can't give better feedback. It's been 20 days now.

overpriced but Christmas present &:overpriced but Christmas present & RTS- ready to sail....Received in short time - great thanks...HOWEVER RTS-Nope. Not even close.Missing rc controller and receiver- not happy..... sent email via website asked for a bunch of stuff- not good...nothing put together ie: rigging etc.Called company. Was told Sorry “They always forget..”. Hmmm... but sent right out missing pieces-great thanks HOWEVER ..Received w/Instructions ONLY in French-huh?Really not happy. Didn’t even offer any type of compensation. Not again

First half of the order arrived…:First half of the order arrived quickly. I’ve been waiting nearly 2 weeks for the rest of the order.

Haven't received the item yet.:

Placed order 1/2/21 shipped out 1/7…:Placed order 1/2/21 shipped out 1/7 arrived country of destination 1/8 10 days later no information on arrival

Goede service:Goede service, alleen de informatie om het pakket te volgen was in het Frans, jammer

pretty good supplies from here ands…:pretty good supplies from here ands models but shipping is long and not easily tracked as the original number does not correlate with the USPS. Sometimes stock levels are not great.

Levering was niet compleet maar is naar…:Levering was niet compleet maar is naar tevredenheid opgelost.

Uiterst tevreden!:Alles top ...geen opmerkingen.

Product was delivered in good condition…:Product was delivered in good condition and the quality was what I expected. Delivery time was excessive. I was impressed with the selection of models many of which I've not seen anywhere else in one site. I will shop again from 1001 I will just need to adjust my delivery expectations.

it's sad that I can't write reviews…:it's sad that I can't write reviews onder the kits.but shop it self is good