Klantenbeoordelingen van 1001puzzles

Non-existant customer service.:I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request.I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.

Bestelling Boeing:Alles ging heel goed en de goederen waren uitstekend. Alleen de levering duurde erg lang.

takes to long too get:

Failed:They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.

Good product - poor communication with US customer:The model is good quality & arrived within 2 weeks of ordering. However, the email confirmation quoted delivery at 9 months after ordering for some reason. When I called the customer service # with Boston area code to ask about this, no one ever answered the line and the voicemail was in French. Despite not knowing any French, I left a message anyway and never got a response. I emailed as well and did not get a response. This item was for an anniversary gift so timing was important. Glad they came through but if you have a question, you may have trouble getting an answer.

Crap:Advertised a product they had not got and only got a refund after I got paypal involved do not use this company

Not bad:It was an easy process and I would certainly use them again.

Een odyssee in trefwoorden:Beste lezer,Ik ben eigenlijk weer aan het streven, maar nu overheerst de frustratie.30.11.2015 Bevestiging van ontvangst van betaling30.11.2015 Bevestiging van bestelling 7072523.12.2015 Kennisgeving van verzending van het model12.01.2016 Eerste vraag over levering21.01.216 Tweede vraag over levering, met het antwoord zal ik verduidelijken met de verzendservice.Vandaag is 1.02.2016, ik bestel overzee of Australië en had nog nooit 8 weken gewacht op de goederen.Een modelbouwer uit Zwitserland groetMario

never recived my goods:Hope they will get back to me ??

Good Products:Good Products, Processing Shipping soon and shipping is a bit confusing.

Goederen top, communicatie slecht:Ik had een Fieseler Storch in 1:32 gekocht voor een topprijs, de goederen zijn ook 1A. Helaas kreeg ik echter pas na enige tijd mijn trackingnummer, ondanks het feit dat de goederen zogenaamd al een paar dagen geleden waren verzonden (volgens het systeem).Ik had verschillende vragen en kreeg slechts antwoord op één e-mail, die ook nog eens nogal automatisch leek te zijn aangemaakt.Er is nooit iemand bereikbaar op hun hotline (Berlijns netnummer 030) en ze hebben me nooit teruggebeld!

Snowmobile model:The item I received was exactly what I wanted. My only suggestion to the company is their website talks about great customer service but when I tried to call the number they gave, I couldn't understand any of the recording. However, I would order from them again.

Diverse modelvliegtuigstickers:Goederen voldoen aan de verwachtingen, foutloos en goed verpakt, maar levering duurt vrij lang.

Missing and broken parts.:When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.

Rotten Service:Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas presentWould never order from this site again

NO Recommended Seller!!!:Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow!I paid $257.88 for my order, but I get nothing!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site!No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting a FROG on the site.

Still waiting !!!!:How the heck can you ask me about servive when I'M STILL WAITING FOR MY ORDER ????????????????

garbage:> 3weeks waiting for order. When i emailed about the delay, was told 1/2 of the order wasn't in stock, and he would send the instock stuff. Still waiting for that shipment 3weeks later. Poorest service of the 4 online hobby shops i use.

Worst online shopping experience ever!:I ordered a Tiger tank (Academy - 1:35-AC1348) on 7th of november. I got an email saying that my order was being shipped on the 9th of november.Then nothing happened for a long time. I sent them an email on the 24th of novemeber asking what was happening with my order - NO answer.Then I sent more emails - still NO answers.On the 7th of december I complained to Pay Pal, And then finally on the 12th of december I got an email saying that my order somehow got lost, and now is out of stock and that they would refund my money. Today on 16th of december I got my money back.The Tiger tank is still listed on their site - shipped within 10-12 days.A bunch of drunk monkies would do a better job than these guys.DO NOT ORDER FROM THIS SITE.

Great service:Placed model order and very happy with service. Good ongoing feedback with regards to status of order. Order is yet to be received but happy customer so far.

Wouldn't hesitate to buy again from them!:I bought some decals and even with the language barrier (order processed in French) and weird invoicing the price I paid was correct. This was explained in an email they returned upon my query. It took 4.5 weeks to get the item but was well worth the wait considering it cost me 1/2 as much. I would use them again.

I get these notices about my shipment but my package has not arrived !!!!!!!:Where is my package ?????????????????????????????

Better chance of seeing pigs fly than seeing your order.:I placed an order on Oct. 22, 2015 for my elderly grandfather. As of November 29, 2015 I have not received my package or any response from the company into the whereabouts of the package. In fact, my order is still listed as being processed. Like many of their other customers, I think I have fallen victim to a scam where they say the item is in stock, but it actually isn't. My poor grandfather is very irritated. At this point I just want my money back so my grandfather will get off my back and I can order the product somewhere else. I have sent 3 emails, 2 where sent today. Their excellent customer service is a sham. Customer service is only available 2 hours a day in an unknown timezone if you speak French.

Levert ook zeldzame kits:goede bron voor speciale kits

poor customer service:Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order,my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worse customer service I have ever experienced.

No contact. No return call or email. No shipping or tracking info.:I placed an order on 10-1-15 and received an email with the corresponding reference number. Enclosed in this email was the date of delivery being between 10-16-15 and 10-20-15. I also paid an upgraded shipping method so a tracking number would be supplied (UPS). However, no tracking number has ever been provided. My payment was processed and completed on 10-1-15 according to the order status on my account. I have patiently waited till today 10-20-15 which is the last day of promised delivery, but no delivery was made. For the last 3 days I have called the contact number which I only get a French answering service and no return call. I have emailed twice with no response, in an attempt to acquire a tracking number or some form of shipping info to conform some sort of progress is being made. I have also called the U.S. contact for returns in Centerton, AR with no success either. My order status has reflected the same message ""order being processed"" for 3 weeks now including after the promised delivery time has expired. If some sort of contact or explanation is not reciprocated, in the next day or so, I will be reporting this practice of customer neglect, and forwarding a copy of all correspondence to my attorney.

Awful/No Service:I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.

Order still ""processing"" after almost 4 weeks, no customer response:Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.

Item a no show:Ordered a model back in 05/21/2015 , contactedGuillaume Mortier06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product.We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier.still waiting .Have sent 6 emails so far and they have not replied.Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.

Slow Delivery:The sale of this model kit was the slowest in a sale of a $200.00 Model kit.Delivery was good the box came in good shape and took a parts count ]to make sure that all part trees were in the model kit it was complete full]count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early

NO GOODS:Very bad customer serviceEmailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than onceLike other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders

Humbrol Paint order:Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .

Non Arrival of Goods:Order acknowledged by 1001 kits on 19/08/2015.Chase e-mail to their customer services sent 16/09/2015Still awaiting goods or a response to my e-mail

Niet weer:Besteld op 01.09, direct betaald. Maar tot op heden geen goederen aangekomen. Je kan ook het verzendnummer doorsturen naar de klant, maar dit is niet het geval. telefoontjes worden weggedrukt en als je ze aanschrijft geen reactie. Geen aanrader dus.

5 star price, 2 star customer service:The price is really good, so I am OK with the LONG waiting period.But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts.They don't even inform me that they are sending the replacement.Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!

Goederen uitstekend, levertijd vertraagd:Ik heb hier wagons voor de modelspoorbaan gevonden die nergens anders meer verkrijgbaar zijn. Het is echter niet waar dat de goederen binnen twee dagen worden verzonden. Het was eerder twee weken. Dus als je op zoek bent naar een zeldzaam model, ben je hier aan het juiste adres. Je moet echter wel geduld hebben.

Goed!!!:Levering was goed. De montage is al bezig.

Good quality product - delayed delivery.:Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.

Took a while for delivery, though happy with model:My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.

Levering met een test van geduld:Ik heb bij 1001Modellbau besteld omdat ik hun website erg goed vond. De goederen die ik bestelde waren ook direct leverbaar en zouden binnen 2 dagen binnen moeten zijn. Uiteindelijk duurde het meer dan 1-2 weken. Prijs/prestatie is oké. Ik weet niet of ik hier opnieuw zou kopen omdat de wachttijd erg lang was.