Klantenbeoordelingen van 1001puzzles

The products arrived quickly and were…:The products arrived quickly and were in good condtion, however the products arrived in a battered jiffy envelope. I wouldn't mind this if the shipping was free, however it was an extra £5.99 on top of the order cost. For that sort of money, you would expect a bit more protection. At least the products arrived in one piece.

Verwerkingstijd van online...:De verwerkingstijd van online bestelling tot verzending is met 6 dagen vrij lang. Dan was er nog een zeer lange levertijd. Ik bestelde online op 5 april, het pakket werd verzonden op 11 april en ik ontving het op 19 april. Dat is zeker te lang voor mij.

Nooit Meer ....shi....:Voor de eerste maal een bestelling gedaan op 04/04/2018 .Na een 8 dagen mailtje verzonden met de vraag waar mijn bestelling was.Bestelling was niet voorradig was het antwoord???? waarom dit dan aanbieden ????Op 13/04/2018 naar mondialrelay .Zonder verwittiging beslissen ze totaal zelf om leveringsadres te wijzigen.We zijn nu 19/04/2018 eindelijk bevestiging van levering???Totaal onaanvaardbaar.Nooit nog iets bestellen. 0/10

Ordered large number of paints as price…:Ordered large number of paints as price was competitive. Shipping was a bit slow and no tracking details were sent so I could not check delivery status. Paints arrived as ordered if a little late, no issue with paint quality so far and order fully filled. Would be happy to use again but only where I see price advantage.

Not the best service experience I've had:There are a good range of kits. I went through the order process but an error occurred with validation of payment. I then had an on-line chat which was very good, but didn't solve the issue. His suggestion was to create an account and try again. I did this, successfully. I was then pestered with text messages about my original unvalidated order as there was no correlation between the guest order and account holder order. I was also informed I would receive a tracking number, but this also never happened. The kits arrived after 1 week.

De levering is nog niet aangekomen, na 4...:De levering is nog niet aangekomen, na 4 weken.

Levering/prestaties goed:Levering/prestaties goed. Zonder verdere evaluatie.

De levering is nog niet aangekomen:

alles OK behalve de lange levertijden:

Ik wacht al meer dan 8 dagen op een...:Ik wacht al meer dan 8 dagen op een bestelling die op 23/3/18 werd verzonden. Ik zal daar waarschijnlijk niets meer bestellen.

Ideal product.:Ideal product.The tracking mechanism once notification received that the item had been shipped, did not seem to work.

Awful customer service/company.:Awful customer service. Purchased item only to be told a week later they didn’t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money!Update- this is to the reply of the company. That’s an absolute lie. Please do not use this company, they are truly a waste of time!

items came well packed:items came well packed, arrived in a reasonable time from the EU, price was great

PRODUCT GOOD AND WELL PROTECTED BUT:PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!

Helemaal tevreden tot nu toe:Helemaal tevreden tot nu toe, zelfs ondanks wat problemen met de laatste bestelling. Blijkbaar moeten de interne processen worden geoptimaliseerd - verder is alles geweldig, vooral het aanbod!

Placed my order payed my money and did…:Placed my order payed my money and did not Receive my items. Emailed them the reply was so sorry we will sort out the problem and get back to you since then I’ve never received my items or a refund. In my view this is a internet seller that’s happy to ripe you of and have the audacity to ask you for positive feedback. So if you like paying for something your never receive then buy from them.

Goede verwerking, lange levertijd:Goede verwerking, kwaliteit ook ok, maar de tandwielen zijn niet afzonderlijk verkrijgbaar. Ik had er maar één nodig, maar moest er 4 kopen en de levertijd is echt te lang. Het hele ding duurde 2 weken.

Sent back a wrong canopy mask and asked…:Sent back a wrong canopy mask and asked for the correct one and the difference in price.Asked them to contact me via e-mail.Have heard a word from them.Even sent the invoice.

Have not received order:Have not received order. Have not received an answer to my question about how long it could take to receive it.

De levering duurde te lang:

Items were available and arrived safely:The process was fine, no problems, and the items ordered arrived safely. Prices were competitive and everything was available to ship. Would have been 5 stars, but the order took a little longer than I hoped, to arrive.

delivery was a bit slow:all in arrived in good orderdelivery was a bit slow, but all arrived in good order

Order #126366 (XB-70A Paint Masks & Metal Landing Gear):I recently purchased a set of paint masks and metal landing gear for my 1:727 scale AMT/Ertl and Italeri XB-70A model kit. The items were paid through eBay and I got a confirmation email, but I noticed that the shipping address was incomplete. I sent you a email correcting the address. Next I got an email from eBay stating that the items were shipped.Next I got an email from you that my order (126366) was out of stock.How can you say an order has been shipped, then turn around and say the order was out of stock and I could either be notified when the items would be available or, I could opt for a credit in the amount paid through eBay. This is nonsense and unacceptable as I am in the process of building the XB-70A now.At this point I just want a refund. I had to order a set of masks and landing gear from another company.I am very disappinted in your service.Respectfully,Phillip Hoglund

De aangekondigde verzendtijden zijn niet ...:De aangekondigde verzendtijden worden niet nageleefd de verzending van de goederen die per post werden meegedeeld vond in werkelijkheid drie dagen later plaats.er was niets mis met de geleverde artikelen.

My search was over:I was loosing faith that I would ever find the product that I really did require .Thanks to 1001 ModelKits they came up trumps and not only had the product [ Italieri Elco Deck Crew ] but dispatched it the same day .Ok I paid a little more than I thought I would have too but I was very pleased with the all round performance of 1001 Modelkits .Now that I have found this new to me source I shall be returning in the near future. Thank you again to the 1001 team Dave Wooley

on the plus side I was able to find a…:on the plus side I was able to find a kit that I couldn't find elsewhere but if you are looking for speedy service forget it 18 days for an item in stock is not up to their competitors norm of 4/5

No problems with the order:No problems with the order. Some minor damage to the package.DB

Was goed zou er zo weer bestellen:

Bestelde goederen ok:Bestelde goederen ok, levertijd een beetje lang, vraag via e-mail werd beantwoord, graag weer :-)

Ik heb voor DHL-verzending gekozen en betaald...:Ik heb voor DHL-verzending gekozen en betaald, maar het pakket werd per post verzonden, verder was alles in orde

I received only a decal the item says…:I received only a decal the item says ""kit"" and the decal was bend and the color rubbed off !! awful

Techmod Decals:Order came as advertised. Good price. Good communication. Shipping could have been faster.

Good selection of soldiers 10days for…:Good selection of soldiers 10days for delivery not bad value

Goederen een week geleden besteld nog steeds geen ontvangst van de goederen: Goederen werden een week geleden besteld en zijn nog niet aangekomen, maar de e-mail waarin mij om een evaluatie wordt gevraagd is al aangekomen? Waar zit de fout? Ik vermoed dat de goederen in orde zullen zijn omdat jullie niet veel fout kunnen doen, maar meer dan een week levertijd is nog steeds veel.

Good quality but slow delivery…:Excellent quality and able to buy paints from here that are unavailable elsewhere, however, if you want a quick delivery don't use ordinary post pay extra, as I have been waiting for my last model 10 days and no sign yet it has been sent out - message is that order still being processed, but they do give you an estimation on when the lanes will be sent out - assume delay is because thy are very busy.

Easy transaction and the item arrived …:Easy transaction and the item arrived undamaged. The only thing I thought it needed was a better way to track it through the website.

Suggestion on packaging improvement.:Suggestion on packaging improvement.Communications were excellent. Shipping time was good. The quality of the item-decal set for an airliner-is very good. The decal set is very complete. The painting diagram is a plus. The set came inside a zip-lock bag.My only complaint, and why I gave only four (4) stars, is that the packaging could be improved: There is creasing damage to one part of the decals. I think this will still apply OK, but time will tell. Not trusting to only a padded envelope, but adding a piece of card stock inside the envelope, would be a way to reduce possibilities of postal services transit damages.

Niet terugbetaald vanaf ...:Niet terugbetaald vanaf 02.01.2018 tot vandaag 25.01.2018 ondanks bewijs van ontvangst en verschillende herinneringen. Ik ga waarschijnlijk een strafklacht indienen wegens vermoedelijke fraude. Tot op heden geen enkele reactie op mijn 7 mails!!!

Happy of my purchase:Happy of my purchase. The price was good and received it in a good time.

Wacht al dagen op mijn bestelling:Wacht al dagen op mijn bestelling. Geen reactie per telefoon of e-mail ... Absolute oplichting