Klantenbeoordelingen van 1001puzzles

Bestelling geplaatst op 25.8 de artikelen staan er nog op...:Bestelling geplaatst op 25.8 de artikelen staan er nog op (levering van fabrikant.)

Zeer slechte winkel!!:Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Order placed 8-20-20202:Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OKYou could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.

Superb selection and keenly priced:Superb selection and keenly priced. Dispatch was a little slow

Ik heb nog steeds niets ontvangen:Ik heb nog steeds niets ontvangen. Ik verzamel echt veel. En voor het eerst via jullie. Ik ben bang dat ik alles kwijt ben. Met vriendelijke groet, Joeri Vink.

De goederen zijn goed aangekomen ben...:De goederen zijn goed aangekomen ben tevreden

customer service:HelloAs I wrote to you in an email and have sent it several times already but without a reply.UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping.The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site.Shachar Ardi

Bestellen ging makkelijk en overzichtelijk:Bestellen ging makkelijk en overzichtelijk. Levertijd was wel wat lang, maar dat was vooraf ook al aangegeven.

In orde:Alles In orde.

Alles werkte goed:

the service was good every thing was on time…:the service was good every thing was on time

24 dagen levertijd !!!:24 dagen levertijd !!! Helaas geen hint bij het bestellen !

i'd like to give 0 stars but i dont…:i'd like to give 0 stars but i dont have the chance.The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!! After communication i am now considered as ""cheater"" and refund is refused.it just about 25 euros and now what they offer is just 10 euro voucher.As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.

Nice kit and keeps the kid busy:Nice kit and keeps the kid busy , shipping is very slow however

Goederen verkeerd verpakt Goederen defect geen...:Goederen verkeerd verpakt Goederen defect geen factuur

ik heb mij paket niet ge onvange ik ben…:ik heb mij paket niet ge onvange ik ben niet zo blij mee duur lang

I placed my order (and was charged for…:I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.

Product not yet received:

Terrible customer service and always…:Terrible customer service and always late sending order even if u pay for quick delivery

Things to improved:Hi The products i ordered were not correctly sendThere were some enamel instead of acrylicAlso was to long to get deliveryThe products are ok but with the conditions i explain aboveThank you very much

Poor packing allows damaged package:I ordered a Porsche 356 Di cast model and it was only wrapped in one layer of bubble wrap. The car itself arrive okay but the packaging/display was damaged. This could have easily been prevented with another layer of wrap or a box and wrap. Not worth sending back as it appear this is the only/last one available in silver.

Thank you for the parts:Thank you for the parts. I appreciate it.It was all handled well. The only thing I would have hoped for was perhaps a bit quicker on the process. I am guessing it took about 3 weeks from order to delivery.Nonetheless appreciative. Thanks again. Best - s

Order No2000061183:Order No. 2000061183 ordered 29/07/20 and still not arrived

Tot nu toe goed:Tot nu toe goed. Levering later dan aangegeven. Ik ontvang spammails sinds ik de bestelling heb geplaatst...

It took a while to get here:It took a while to get here, but I didn't realize it was coming from France. Mix in COVID and delays are bound to happen. Anyway, The masks for the B26 look amazing. Thank you.

With the covid 19,its taking alittle…:With the covid 19,its taking alittle longer to receive orders,but otherwise not to bad,when its in stock.I will certainly continue to order other goods

Goede service:Correcte levering.Vriendelijke navraag/informatie als een bestelling onduidelijk is. Levering duurde even vanwege Covid19?ben tevreden!

Fast Delivery and secure parcel well:

Lange levertijd, verder prima:Wat ik had besteld is geleverd. De levertijd was alleen wel wat lang (4-5 weken).

Horrible Order Processing - Do Not Buy From 1001 Hobbies:I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.

I’ve used these guys a few times:I’ve used these guys a few times. You place your order and get about a million notifications then silence for a few weeks. Then all of a sudden Hermes or UPS tell you they have had an international package for you and it appears on a courier. Good prices on some items, every order has been completely fulfilled for me.

Absolutely terrible service took over…:Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever

Did not receive what I ordered:Did not receive what I ordered. Got something completly different....

Good quality but.....:Although the goods ordered were of high quality, I feel the service was slow for this day and age with misleading dates quoted on the tracking facility.

Goede shop, veel keus:Goede shop, veel keuze en goed georganiseerd!Paar kleine zaken maar wel irritant:- de link in de e-mails werkt soms niet door de verwarring in 1001hobbies en 1001modelbouw- levertijd wel erg lang van sommige zaken.

The site can be a bit 'clunky' to…:The site can be a bit 'clunky' to navigate if you are not sure what you're looking for. Overall though, the site does have extensive ranges of models, paints, etc. The prices compare well to Amazon and eBay and delivery dates are really good and mostly the orders arrive before the quoted dates. It's just not that easy to use on a mobile phone!

Lack of correspondence:Bought a model Ferrari for my son. Transaction went through easily enough. However, the model came from France and the tracking information (translated from French) suggested it might take 30 days before delivery. Contacted 1001Modelkits to ask for clarification and did not receive any reply. Slightly disappointing. The model did turn up, however, a few days later. So alls well that ends well. Just please, reply to correspondence.

Bijna perfect!:Heel goeie prijs voor de producten die ik toch, makkelijke betaling en snelle levering. Daarbovenop was het pakket goed verpakt! Jammer genoeg geen 5/5 want mijn producten zaten onder het stof. Verder niets op aan te merken.

Frankly inadequate:Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.

Heel tevreden over het verloop van de…:Heel tevreden over het verloop van de bestelling De levering zou wat beter kunnen maar het bedrijf was tijdens mijn bestelling aan het verhuizen