Klantenbeoordelingen van 1001puzzles

Missing and broken parts.:When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.

military model:Fast delivery excellent product

Rotten Service:Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas presentWould never order from this site again

NO Recommended Seller!!!:Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow!I paid $257.88 for my order, but I get nothing!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site!No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting a FROG on the site.

Still waiting !!!!:How the heck can you ask me about servive when I'M STILL WAITING FOR MY ORDER ????????????????

Perfecte ruilprocedure:Mijn fout: ik heb me vergist in de vorm van het product.

Great service:I had a question about my account and I received a response right away. Nice to get a personal response.

5 sterren :Zeer tevreden over alles.

garbage:> 3weeks waiting for order. When i emailed about the delay, was told 1/2 of the order wasn't in stock, and he would send the instock stuff. Still waiting for that shipment 3weeks later. Poorest service of the 4 online hobby shops i use.

Worst online shopping experience ever!:I ordered a Tiger tank (Academy - 1:35-AC1348) on 7th of november. I got an email saying that my order was being shipped on the 9th of november.Then nothing happened for a long time. I sent them an email on the 24th of novemeber asking what was happening with my order - NO answer.Then I sent more emails - still NO answers.On the 7th of december I complained to Pay Pal, And then finally on the 12th of december I got an email saying that my order somehow got lost, and now is out of stock and that they would refund my money. Today on 16th of december I got my money back.The Tiger tank is still listed on their site - shipped within 10-12 days.A bunch of drunk monkies would do a better job than these guys.DO NOT ORDER FROM THIS SITE.

transaction without hassle and product perfect:many thanks, product spot on

Great service:Placed model order and very happy with service. Good ongoing feedback with regards to status of order. Order is yet to be received but happy customer so far.

Wouldn't hesitate to buy again from them!:I bought some decals and even with the language barrier (order processed in French) and weird invoicing the price I paid was correct. This was explained in an email they returned upon my query. It took 4.5 weeks to get the item but was well worth the wait considering it cost me 1/2 as much. I would use them again.

I get these notices about my shipment but my package has not arrived !!!!!!!:Where is my package ?????????????????????????????

Better chance of seeing pigs fly than seeing your order.:I placed an order on Oct. 22, 2015 for my elderly grandfather. As of November 29, 2015 I have not received my package or any response from the company into the whereabouts of the package. In fact, my order is still listed as being processed. Like many of their other customers, I think I have fallen victim to a scam where they say the item is in stock, but it actually isn't. My poor grandfather is very irritated. At this point I just want my money back so my grandfather will get off my back and I can order the product somewhere else. I have sent 3 emails, 2 where sent today. Their excellent customer service is a sham. Customer service is only available 2 hours a day in an unknown timezone if you speak French.

Excellent service.:Excellent, fast service.

Levert ook zeldzame kits:goede bron voor speciale kits

Air dog Decals voor F 4 Phantom Luftwaffe in 1/32:De decals overtroffen mijn verwachtingen vele malen, ook de levering was erg snel en goedkoop, ik kan 1001 Modellbau alleen maar aanraden en ik zal hier graag weer kopen.

poor customer service:Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order,my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worse customer service I have ever experienced.

No contact. No return call or email. No shipping or tracking info.:I placed an order on 10-1-15 and received an email with the corresponding reference number. Enclosed in this email was the date of delivery being between 10-16-15 and 10-20-15. I also paid an upgraded shipping method so a tracking number would be supplied (UPS). However, no tracking number has ever been provided. My payment was processed and completed on 10-1-15 according to the order status on my account. I have patiently waited till today 10-20-15 which is the last day of promised delivery, but no delivery was made. For the last 3 days I have called the contact number which I only get a French answering service and no return call. I have emailed twice with no response, in an attempt to acquire a tracking number or some form of shipping info to conform some sort of progress is being made. I have also called the U.S. contact for returns in Centerton, AR with no success either. My order status has reflected the same message ""order being processed"" for 3 weeks now including after the promised delivery time has expired. If some sort of contact or explanation is not reciprocated, in the next day or so, I will be reporting this practice of customer neglect, and forwarding a copy of all correspondence to my attorney.

Awful/No Service:I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.

Great experience:Very fast - very good - great place to shop on the internet

Pretty Great:Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.

Order still ""processing"" after almost 4 weeks, no customer response:Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.

Item a no show:Ordered a model back in 05/21/2015 , contactedGuillaume Mortier06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product.We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier.still waiting .Have sent 6 emails so far and they have not replied.Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.

Slow Delivery:The sale of this model kit was the slowest in a sale of a $200.00 Model kit.Delivery was good the box came in good shape and took a parts count ]to make sure that all part trees were in the model kit it was complete full]count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early

NO GOODS:Very bad customer serviceEmailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than onceLike other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders

Humbrol Paint order:Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .

Non Arrival of Goods:Order acknowledged by 1001 kits on 19/08/2015.Chase e-mail to their customer services sent 16/09/2015Still awaiting goods or a response to my e-mail

Niet weer:Besteld op 01.09, direct betaald. Maar tot op heden geen goederen aangekomen. Je kan ook het verzendnummer doorsturen naar de klant, maar dit is niet het geval. telefoontjes worden weggedrukt en als je ze aanschrijft geen reactie. Geen aanrader dus.

5 star price, 2 star customer service:The price is really good, so I am OK with the LONG waiting period.But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts.They don't even inform me that they are sending the replacement.Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!

Goederen uitstekend, levertijd vertraagd:Ik heb hier wagons voor de modelspoorbaan gevonden die nergens anders meer verkrijgbaar zijn. Het is echter niet waar dat de goederen binnen twee dagen worden verzonden. Het was eerder twee weken. Dus als je op zoek bent naar een zeldzaam model, ben je hier aan het juiste adres. Je moet echter wel geduld hebben.

very good:i wuz very pleased will deal with them again

Goed!!!:Levering was goed. De montage is al bezig.

Good quality product - delayed delivery.:Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.

Très content:Bien arrivé en bon état parfait très satisfait

Took a while for delivery, though happy with model:My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.

Levering met een test van geduld:Ik heb bij 1001Modellbau besteld omdat ik hun website erg goed vond. De goederen die ik bestelde waren ook direct leverbaar en zouden binnen 2 dagen binnen moeten zijn. Uiteindelijk duurde het meer dan 1-2 weken. Prijs/prestatie is oké. Ik weet niet of ik hier opnieuw zou kopen omdat de wachttijd erg lang was.

Great seller !:Very good prompt service from trusted retailer

Absoluut top professionele afhandeling: ik heb lang gezocht naar bepaalde huispakketten in 1:87 en vond hier wat ik zocht. bestellen was eenvoudig en ik werd snel op de hoogte gehouden van de status van mijn bestelling. De verwerkings- en verzendtijden waren in overeenstemming met de informatie die bij de bestelling werd gegeven, ik ben zeer tevreden en zal zeker opnieuw bestellen!!!